Dr Marlene Pearce GP Liaison Officer

2. Dr Marlene Pearce GP Liaison Officer

3. Same Day Discharge Summaries • Health Provider Portal • GPSI Project • Questions

4. Same Day Discharge Summaries • Discharge Summary Steering Group • Accurate, concise, complete by day of discharge • Ongoing quality improvement project

5. Health Provider Portal • Allows GPs to view any QLD public hospital; • Results (pathology, radiology) • Discharge Summaries • Outpatient appointment bookings …though an online viewer from their clinic desktop computer. • Info / Registration webpage: https://www.health.qld.gov.au/clinical-practice/database-tools/health-provider-portal/gps-resources

8. How to register for HPP Step 1: PM - Update QLD Health STS Database Check all GP details correct (Medicare Provider number & HPI-I number) Step 2: GP - Register for a QGov account 100 points of ID – uses document numbers Complete online in 5 mins Step 3: GP - Register for HPP Need AHPRA number, HPI-I and Provider number

9. Update STS Address Book • Queensland Health’s STS (secure transfer service) Address Book lists all electronic inbox addresses for GPs in QLD • Often out-of-date if GPs change practices / locations –Practice managers: please update regularly • Delays timely electronic communication if incorrect, things have to be manually handled + faxed instead of sending via Medical Objects

10. STS Address Book contacts Practice update form: https://www.health.qld.gov.au/__data/assets/pdf_file/0025/653308/sts-addressbook-form.pdf Individual GP update form: https://www.health.qld.gov.au/__data/assets/pdf_file/0021/713541/sts-addressbook-individual.pdf Contacts for QH STS Address Book team: Email: STS_External-Alerts@health.qld.gov.au Phone: 1800 198175 / 07 37264880

11. GPSI Project • 25 GPs working in 11 specialties • Generally each works 1-2 sessions / week • Key outcomes; • Increased access for patients • Improved discharge rates back to regular GP • Increased specialist understanding of skills of GPs • Improving GP upskilling in community – consider ‘horizontal referrals’ to GPSIs in private practice

12. Questions?

13. Catering supplied by

14. Nurse Navigators Who we are, what we do

16. Model of Care Nurse Navigators work for the HHS. We provide services to ensure the right patient at the right time is navigated successfully to the right place. Success is achieved through engagement and co-ordination of all health services; acute, outpatient and primary/community health.

17. Nurse Navigator Key Role Principles

18. Nurse Navigator Patient Continuum

19. The first six months of Nurse Navigation gives results January – June 2018

21. For more information on eligibility and referral, search ‘Nurse Navigator Service’ page on Health Pathways http://sunshinecoast.healthpathwayscommunity.org username:        usersc password:        pwsc Or Contact the Nurse Navigator Intake Officers on 0438 839 791 or 0429 678 948

22. Preferred option

24. Department of Health Awards for Excellence winners 2018 Clinical Prioritisation Criteria SCHHS Merrin Godwin SCHHS CPC Coordinator & GPLO CN

25. CPC State-wide Referral & Triage Guidelines • Making triage everyone's business—Implementing cross-sector behavioural change to ensure appropriate patient referral to Queensland Specialist Outpatient Services • The Specialist Outpatient Strategy: Improving the patient journey by 2020 launched by the Minister for Health and Minister for Ambulance Services on 6 September 2016.

26. CPC Role & Responsibilities CPC Coordinator SCHHS • Implementing, integrating & coordinating • HealthPathways liaison & waitlist management strategiy • Support, education, strategic planning, referral guidelines, GP liaison, healthcare partnerships, service efficiencies and other HHS mentorship • Aligning service, HHSs and state-wide priorities for service improvements Collaboration • GP Liaison Office • Primary Health Network (PHN) HealthPathways Lead • Outpatient Services and Referrals Management • All CPC service specialties • GP community

27. CPC & GPs • Improve patient access to care • Clinical urgency criteria • Essential information • Sunshine Coast HealthPathways for GPs • State-wide for referral and triage • Integrated in Smart Referrals • GPLO Newsletter bulletins • CPC applies to internal referral • Decreased request for additional information • PHN, GPLO & Referral Centre support when needed

29. Successful Referral *handout • Secure electronic referral to SCUH • Update eReferral templates via PHN • Update GP details in the STS address book *handout • Register interest for Smart Referrals system upgrade with PHN • Add HealthPathways to GP desktops as favourite • Avoid faxed referrals • Clearly identify specialty and clinical condition • Use PDF photo referral where applicable *handout • Allow time for referral processing

30. Successful Referral cont. • Urgent only when Category 1 • If the patient needs assessment within 24-48 hours, please contact the service prior to sending a referral • Use clinical override when • Inability to include essential referral information • Patient does not meet minimum referral criteria • Presence of Clinical Modifiers • Clearly articulate Clinical Override reason in referral • Discuss possible wait times and alternative pathways • Original referral and requested clinical information all resubmitted if not accepted initially

31. Qld Pelvic Mesh Service (QPMS) • State-wide service offered from Gold Coast Health • A holistic service with a team of specialists dedicated to treating, supporting and caring for women who have experienced complications from transvaginal pelvic mesh surgical devices • Patient access by GP Referral on specialised referral form • Located at Varsity Lakes Day Hospital, Gold Coast • Travel and accommodation subsidy available • Website resource with all information • *handout

32. Thank you Department of Health Awards for Excellence winners 2018 CPC • Equitable health outcomes and broad engagement with partners • Making triage everyone's business—Implementing cross-sector behavioural change to ensure appropriate patient referral to Queensland Specialist Outpatient Services, Clinical Excellence Division

33. Questions?