ISO 9000 International Organisational of Standardisation

1. ISO 9000International Organisational of Standardisation By Huu, Aleks, Ashlee, Luke Group L.A.N.A

2. Introduction • ISO 9000 is a written set of rules, publish by the International organisation for standardisation (ISO). • The ISO is an international standard development body, with 127 of the worlds industrial leading nations. • ISO 9000 standards where first published in 1987. • The ISO 9000 Series of standards is a document management system which may be aimed at gaining a third party certification with the organisation. • A management system refers to what the organisation does to manage its processes, or activities, so that its products or services that it produces meet their objectives. • The ISO 9000 standards establish requirements for the quality systems of companies. • Requirements are rules set out and defined to ensure that the product or service qualities are met, thus bring customer satisfaction

3. When to Use When not to use How it works The ISO 9000 quality system needs to be registered. This is done by a independent third party, who verify that the quality system meets ISO requirements. ISO 9000 Must be documented to describe the quality system. There are two main types of these documents which include the quality manual and general written procedures. The Set of documents usually form a hierarchy. When to Use When to Use When to Use When not to use When not to use • When benefits outweigh the costs • When physical size and configuration does not fit within the requirements • When resources, time and energy are lacking. • When a business wants to ensure its product meets certain qualities. • when senior level management is committed to improving the quality.

4. Advantages • Strengthens relationships between the organization and its suppliers and customers, and among suppliers/customers within the organization • Improves management decision making • Ensure consistency in the day to day operations. • Ensure that processes are repeatable and predictable. • Ensure that products and services provided meet customer requirements. • Allow the company to create and retain satisfied customers • Improve the efficiency, reduce operating cost and minimize unproductive time

5. Disadvantages • ISO 9000 can predictably cause people to reduce the optimisation of the organisations performance. • It presumes that work can be best controlled by is specifying and controlling procedures. • The standard relies heavily on interpretations of quality. • “Command and Control” thinking. • The standard acts as a shield against improving performance. • 82% of people fear ISO 9000 creates too much paper work. • 77% are concerned about high implementation costs.

6. Conclusion • ISO 9000 has came along way since 1987, with many revised and reissued updates of the standards. • ISO 9000 is still used today and is seen as a set of universally understood and accepted quality business standards. • When well implemented they will give customers confidence that suppliers can consistently meet their needs when it comes to the issue of quality. • Through the successful use of ISO 9000 a new level of international credibility will be achieved. • Thank you for listening