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SENIOR APPLICATIONS ENGINEER

SENIOR APPLICATIONS ENGINEER.

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SENIOR APPLICATIONS ENGINEER

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  1. SENIOR APPLICATIONS ENGINEER Languages required: English, Portuguese ( helpful, not required) Education level: Bachelor’s degree Desired Experience in discipline: Typically requires 3 - 6 years technical experienceRequired: Project Management, Logical Reasoning, Decision Making, Problem Solving, Teamwork, Accountability, Technical Expertise, Negotiation, Organizational knowledge, Process/Systems, Services/Products, Customer Service Process, Microsoft Office Suite.Trainable: Systems or Application knowledge: SAP, Avaya Solution Designer, SAFEPORT, Siebel, Maestro RESPONSIBILITIES The Regional Lab Managers’ position has overall responsibility within their specified region for the effective operation of the equipment labs used by the technical service personnel within GSS. The Regional Lab Manager (RLM) should work with the local Lab Managers/Contacts and/or the Lab Configuration Owner to achieve this goal.Provides support for Remote Access (SAFEPORT, SSG, ART & Maestro), Virtual Lab Environment, and ongoing Lab Moves & Consolidations. Oversees Maintenance Replacements, Inventory Management, Software Procurement, Network Management, Virus protection, Maintenance Outages and ensures EH&S and ISO compliance in the lab environment for their region. Also,  a key part of the role is to provide Configuration & Pricing Support (ASD & SAP), Act as a gatekeeper ensuring the requestor actually requires the new equipment, Validate with the local Lab Contact / Lab Configuration Owner there is lab space, racks & power, etc…May interact with senior management regarding discreet and confidential communications and problem-solving techniques; Work with limited guidance on projects within defined criteria and is to provide solutions to a diverse range of moderately complex problems. Typically requires 3 - 6 years technical experience and a Bachelor’s degree or equivalent experience. Avaya Certification is desired. Familiarity with business and financial management, contracting principles, strategic planning and experience with the latest Avaya products and services is highly preferred, CM, MM, Audix, Cajun, etc. Virtualization, Extreme & Cisco Networks experience a plus. Knowledge of 3rd party products is useful.Must be PC literate on the latest Microsoft applications & Linux. Please send your resume to: hrargentina@avaya.com

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