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Communication

Communication . Within Health Care Organizations. Organizational Chart. Communication Networks. Formal Communication Channels. Established by how organization is put together. Informal Communication Channels. Grapevine. Direction of Communication Flow. Downward Communication

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Communication

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  1. Communication Within Health Care Organizations

  2. Organizational Chart Communication Networks

  3. Formal Communication Channels • Established by how organization is put together

  4. Informal Communication Channels • Grapevine

  5. Direction of Communication Flow • Downward Communication • Formal from people with formal power to staff employees

  6. Upward Communication • Comes from staff and flows upward to the people in charge

  7. Vertical Communication • Combination of upward and downward • Policies • Finished products or reports from staff • Formal meetings or training sessions

  8. Horizontal Communication • When departments or group of people in the same level of org chart need to talk to each other.

  9. Diagonal Communication • Flow of communication between departments or people on different lateral planes of org. chart.

  10. Interdisciplinary Communication • Definition-communication between health practitioners • Changing Roles • Roles of health care practitioners are being expanded • More management involvement

  11. Consultant, Collaborator and Referral Source Roles • Consultant • Acts as a temporary adviser on current problems • Doesn’t always see the patient

  12. Collaborator • Two or more people working together to a common end • May share or exchange roles

  13. Referral Source • Someone to whom the health professional turns for material information or to transfer care

  14. Turf Issues • Territorial rights with in an area of expertise • Establish rapport with others within organization to avoid this

  15. Modes of Interdisciplinary Communication • Case Conferences • All health professionals involved in the client’s care meet • Discuss care and discharge plan • Difficult to assemble all involved • Keep it productive

  16. Telephone • Should be for specific needs • If need can be taken care of through written means, do so. Telephone calls can disrupt patient care

  17. Answer within 3 rings Greet the caller with facility, name and department Convey emotions through the voice Smile to convey friendliness Be a good listener and use caller’s name Try to meet the caller’s needs Points to Remember When Using the Phone

  18. Letters, Forms and Notes • Brief • Specific • Don’t take a referral unless you know why the client is being referred

  19. The Medical Record • The major form of interdisciplinary communication • Should be clear, concise, brief, legible and accessible • It is a legal document

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