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Compliance Help is one of the proficient ISO 20000 Certification Consulting Services. The consultancy is committed to helping the businesses gain ISO certifications.
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Corrective & Preventive Actions for ISO 20000 Certification Our Unique Method Can Get You Ready For ISO Certification
INTRODUCTION You should not consider the implementation of an ISO 20000-based Service Management System or SMS as the end of your responsibilities. Once implementation is done, you may need to review the SMS and improve its ongoing performance. You may also identify the areas, which are failing to hit the target. From here emerges the requirement of corrective and preventive actions. For gaining ISO 20000 certification, an organization needs both corrective and preventive actions, which might not be needed for ISO 9001, ISO 27001, and ISO 14001 Standard.
POITNS TO SEE Preventive Actions Corrective Actions How to Apply Corrective & Preventive Actions
CORRECTIVE ACTIONS Corrective Actions are outcomes or internal audit reports and dysfunction analysis. For instance, whenever a user records their feedback on one of the IT services your company provides, your staffs will implement a temporary fix and start finding the root cause of the incident. Once the root cause is detected, your staffs should initiate effective actions to eliminate or rectify the root cause by bringing necessary changes in the existing service. These changes are corrective actions.
Preventive Actions When you are reviewing and evaluating several elements of your SMS, you might be in situations where you are seeing everything works but something can be done in a better way. Or sometimes, you may foresee some chances of future problems, which might be avoided by implementing some changes. Actions needed for improvement or avoiding any issue in the near future are preventive actions.
ISO 20000 Standard wants an organization to document corrective and preventive actions. You might be thinking about how much detail you should record. Well, that depends on you. You should keep it reasonable and clear. You can assign anyone in your company for initiating corrective and preventive actions. Hiring a Quality Assurance Consultant for seeking advice is also a wise decision. How to Apply Corrective & Preventive Actions
ABOUT THE COMPANY Compliance Help is one of the proficient ISO 20000 Certification Consulting Services. The consultancy is committed to helping the businesses gain ISO certifications.
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