EITS Process Improvement

1. EITS Process Improvement August 5, 2008

2. Objectives • Re-introduce the Process Improvement Council (PIC) • Discuss the PIC role • EITS Process Improvement in the next six months – what to expect • Resources available

3. Rehan Khan Shawn Ellis – Chair Sandra Brooks Shannon Marable Lynn Smith David Stewart Greg Topp George Veeder Kim Woods Catherine Shircliff - Advisor Process Improvement Council

4. EITS Process Improvement • Continuous Improvement Program • Lessons learned: • We must have the committed resources • We have good basis to try again • We are ready to move forward

5. EITS Process Improvement • Foundation for Success • Lessons learned + Resources = Success • Support from Leadership • Proven methods

6. EITS Process Improvement • Plan for continuity • Process Improvement Council • Methodologies • External Drivers

7. EITS Process Improvement • WIIFM – what’s in it for me? • Knowledge • Inclusion • Empowerment

8. Process Improvement • The Six-month Plan – what you can expect • Documentation of key processes begun • PIC begins improvement projects • Business Office Process Projects • Budget Amendments - ~6 week project • Purchasing - ~2 month project • Account Status Reporting - ~3 month project • Teams trained in Six Sigma methodologies • Creation of a mechanism to capture ALL process improvement efforts • Whether formal or informal, we want to document all of the effort put into process improvement

9. Timeline

10. Pre-project – Team training Project selection Define – Documentation Process Mapping Measure – Surveys Data gathering Analyze – Tools Metrics Improve – Benchmarking Project planning Control – Six Sigma tools Documentation Resources

11. Education/Training – Project Management and Clarity (P Wagman) Offered twice annually Offered as needed Process Management/Six Sigma Methodologies (K Camfield) Offered twice annually Offered as needed Support – Documentation Process Mapping Metrics Project Management Surveys/data gathering – Define phase surveys Assistance with data mining Facilitation – Training new teams Teaching team skills Facilitation to get new teams started How can ITPDS Help?

12. Greg Topp – Director 706.425.3000 gtopp@uga.edu Lynn Latimer – Associate Director 706.425.2920 llatimer@uga.edu Kate Camfield – Process Improvement, Quality Assurance 706.425.2916 camfield@uga.edu Jennifer Hudson – Logistics 706.542.8368 g1@uga.edu To Be Determined – Research Patrick Wagman – Portfolio and Project Management 706.425.2959 pwagman@uga.edu Lili Zhao – Assessment/ Dashboards, Capacity Management 706.425.3041 lilizhao@uga.edu ITPDS