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Aviation Safety Policy Formation by Paul Miller. European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania. IPA-UPS Safety Forum, EASS 2008. Aviation Safety Policy Formation by Paul Miller. European Air Safety Seminar
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Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania IPA-UPS Safety Forum, EASS 2008
Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania
Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania
Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania
Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania
Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving a global approach to safety in Europe March 10-12, 2008 Bucharest, Romania
Aviation Safety Policy Formationby Paul Miller European Air Safety Seminar improving aglobalapproach to safety in Europe March 10-12, 2008 Bucharest, Romania
Aviation Safety Policy Formation • Key Elements of Policy • Aviation Safety Policy • Differentiation from other Policy • Different Levels of Aviation Safety Policy • Aviation Safety Policy Examples • Process of Formation
Key Elements of Policy • Source of Great Detail for Standard Operating Procedures
Key Elements of Policy • Source of Great Detail for Standard Operating Procedures • It is all about compensating for ?
Key Elements of Policy • Source of Great Detail for Standard Operating Procedures • It is all about compensating for Human Error
Key Elements of Policy • Formed in Great Detail • Clear guidance for SOP • Exact goals • All requirements • Limits for procedures
Key Elements of Policy • Created Locally • Tailored by the company • for own current operations
Key Elements of Policy • Created Locally • What's happening here?
Key Elements of Policy • Current & up-to-date • Latest Technology • Industry Procedural Innovations • Human Factors studies
Key Elements of Policy • Current & up-to-date • What's Happening Now?
Key Elements of Policy • Continuous Process • New Operational Changes • New Personnel • New Environment • New Competition • New Regulations
Key Elements of Policy • Continuous Process • Are we Coupled?
Key Elements of Policy • Created Jointly • Representative of professional groups • FAA Regulators, Inspectors • CAA • Others?
Key Elements of Policy • Joint support from all other leaders • All segments enrich agreement from each parties position of strength
Key Elements of Policy • Joint • Are we working together?
Key Elements of Policy • Coordinated functions • same "marching orders" • Mutually supportive, additive • Eliminate conflicting directions between groups
Key Elements of Policy • Coordinated Are we all pulling in the same direction?
Key Elements of Policy • Clear communications • From the Top • Actions match words Not just for Public Relations "PR"
Key Elements of Policy • Clear communications Logic: Say what you Do and Do what you Say?
Key Elements of Policy • Widely communicated to all segments • Every available company media • Leave no media unexploited • Internet, neck lanyards, stickers, email bulletins, newspapers, monthly magazines, daily news podcasts, signs, handouts
Key Elements of Policy • Widely communicated Is the message reaching everyone?
Key Elements of Policy • Why so many questions?
Key Elements of Policy • Why so many questions? • Policy answers come from continually asking these questions.
Key Elements of Policy • Why so many questions? • Policy answers come from continually asking these questions.
Key Elements of Policy • Why so many questions? • Aviation Safety Policy Formation is a very individual process.
Key Elements of Policy • Aviation Safety Policy Formation is a very individual process. Why?
Key Elements of Policy • Aviation Safety Policy Formation is a very individual process. Why? • Each Company: • Knows what is best for business • Is accountable for people & assets
Aviation Safety Policy Formation • Key Elements of Policy • Aviation Safety Policy • Differentiation from other policies • Different Levels of Policy • Aviation Safety Policy Examples • Process of Formation
Aviation Safety Policy Formation • Key Elements of Policy • Aviation Safety Policy • Differentiation from other policies • Different Levels of Policy • Aviation Safety Policy Examples • Process of Formation
Aviation Safety Policy • Prevention • Human Factors • Reporting & Investigating • Fixing the problem • Communicating • Looking Forward
Aviation Safety Policy • Prevention • Human Factors • Reporting & Investigating • Fixing the problem • Communicating • Looking Forward
Aviation Safety Policy • Prevention • How can we prevent tragic disaster from occurring? • Are disasters related to hazards? • How can we identify hazards? • How can we fix the hazard to keep the disaster from happening?
Aviation Safety Policy • Prevention • By responsiveness • By resolution of hazards • Not just documentation of problems • You have to do something to fix the hazard or the hazard will cause an event, an incident and eventually a grand mishap
Aviation Safety Policy • Prevention • Human Error • Reporting & Investigating • Fixing the Problem • Communicating • Looking Forward
Aviation Safety Policy • Prevention • Human Error • Reporting & Investigating • Fixing the Problem • Communicating • Looking Forward
Aviation Safety Policy • Human Error • Safety Question: Is Not whether the engine failed or transponder malfunctioned, but • To whose human error can we find actions causing the engine failure or transponder malfunction?
Aviation Safety Policy • Human Error • Safety Question: Is Not whether the engine failed or transponder malfunctioned, but • To whose human error can we find actions causing the engine failure or transponder malfunction?
Aviation Safety Policy • Human Error • Safety Question: Is Not whether the engine failed or transponder malfunctioned, but • To whose human error can we find actions causing the engine failure or transponder malfunction?
Aviation Safety Policy • Human Error • Unless we correct that human error, that mishap cause, that mishap hazard, how can we ever fix the problem? • How can we ever keep the problem from happening again?
Aviation Safety Policy • Human Error • It is not about the machine • It is about the humans who manufacture, operate, control, maintain, regulate and train • Aviation Safety Policy is all about Humans: The Human Factors
Aviation Safety Policy • Human Factors: every imaginable sort • Man-machine interface • Verbal crew Communications • Radio Communications mix-ups • Cultural Misinterpretation • Fatigue • Lack of training • Lack of situational awareness • Employing wrong procedure
Aviation Safety Policy • Human Factors is all about?
Aviation Safety Policy • Human Factors is all about? • Human Errors • The mistakes we all make • Human factors is the study of human error
Aviation Safety Policy • Human Factors is all about? • Human Factors is the study of Human Error • Safety Policy is all about Human Factors