General Flow to Submit a Claim

1. General Flow to Submit a Claim Association Insurance Carrier Association Insurance Adjuster Restoration Company Enclave Owner’s HO-6 Carrier Enclave Owner’s HO-6 Adjuster Enclave Homeowner Realty Management & Maintenance Prepared by: RMM November 2011 Slide #1

2. Claim Procedure Guide This guide is meant to provide instructions but does not guarantee that the claim will be a covered claim. Service provided by a restoration company may be at the expense of the homeowner. • If your property has sustained damage – confirm there are no injuries-Immediately take the appropriate action to stop or control the nature of the emergency- Plumbing issues-call your plumber. A hole in your roof-call a roofer to cover the hole- If you have a flood you should immediately take action to remove the water. • After the damage is contained and under control-report the damage to the management company. You will need to communicate the date and time of the loss-the areas affected and the action you have taken. • The next step is to report the claim to your insurance carrier for your HO6 policy. • An insurance adjuster from the Association’s Master Insurance Company will call to set an appointment to assess the damage and determine if the claim is covered by the policy. • Your insurance company may also send an adjuster. • Your insurance company will ask for the management company’s name and contact number and the contact information for Smith Insurance. • If your loss dictates the need of a restoration company-you are free to call the company of your choice. We have listed a reputable company below. • The following contact numbers should be readily available: • Realty Management & Maintenance: Property Manager -Ann Marie Fahringer manager@rmmcondos.com 610-832-0500 fax-610-832-0508 (24-7 emergency) 484-531-8443 • Smith Insurance- Steve Smith, Jr.: 215-542-5959 ext. 113 fax -215-542-6990 • CPR Restoration & Cleaning, LLC. Anthony LaMorgia- 215-704-4958- 888-277-5117