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The Communication Process

The Communication Process. Sender Media Receiver. Ideation Encoding. Receiving Decoding. Transmission. Feedback. Noise. Communication Media in Organizations. Newsletters Bulletins Fliers. Memos Letters Fax. E-Mail. Telephone. Video

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The Communication Process

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  1. The Communication Process Sender Media Receiver Ideation Encoding Receiving Decoding Transmission Feedback Noise

  2. Communication Media in Organizations Newsletters Bulletins Fliers Memos Letters Fax E-Mail Telephone Video Conferencing Face to Face Lean Communication Rich Communication Written Communication Oral Communication One-way communication Two-way communication Simple tasks Complex tasks

  3. Types of Nonverbal Communication • Paralanguage – tone of voice, laughing, yawning • Kinesics – body movements, gestures, facial expression • Proxemics – personal space • Object Language – office design, architecture

  4. Functions of Nonverbal Communication • It can serve to REPEAT A MESSAGE • It can COMPLEMENT A VERBAL MESSAGE • It can ACCENT A VERBAL MESSAGE • It can SUBSTITUTE FOR VERBAL CUES • It can REGULATE VERBAL COMMUNICATION • It can CONTRADICT VERBAL MESSAGES

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