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Ramco FMS Software Overview

Facility Management is what makes customers say, u201cWow, everything is perfect!u201d A great mall with stinking toilets or faulty elevators will not be liked by showrooms or shoppers. https://www.ramco.com/products/erp-software/services-industry/facility-management/

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Ramco FMS Software Overview

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  1. AboutRamco Partof 1Billion$ Group over 22 GlobalOffices SoftwareSolutions, Cement,Building Products,Cotton and SyntheticYarn,,Bio- Technology R&D–Chennai ERP,HCM, Aviation 14000+ Employees Fifth largest Cement producerinIndia 80 Years 20+ years ofExperience 1600 Employees over 150,000+ Users 1000+ Customers Technology Partners &PlatformProviders Across 35+ Countries Americas MEA Europe APAC &Oceania serving 40+ Verticals Aviation Manufacturing Trading Energy&Utilities Retail Infrastructure Government Logistics 2016.. BOTIT,ZeroUI Technology Advancement

  2. Leasing/RentalAgreements Labor,Spares,Adhoc RamcoFacilitiesManagementOverview • FieldServices • ResourcePlanning • SparesAvailability& Planning • Parameters • SLA • Customer Equipment • Energy • Water • HVAC • Maintenance… ServicesContract AttendanceOvertimes • Fixed • Periodic Training,Skills,Availability PeopleDeployment

  3. Guarding/FacilityManagement EnterpriseAssetManagement Finance Procurement& Inventory HR&Payroll EquipmentInduction& QuickCode SiteDeployment State-ZoneMapping ResourceAllocation SalaryStructure SiteStartActivity ComplaintsTracking Customer Complaints SiteAdmin InventoryAdministration InventoryAnalysis& Planning WarehouseManagement MaterialRequests,Issues &Returns PhysicalInventory& CycleCounting Procurement Administration GoodsReceipts/Return Std.Procedures&Tasks General Accounting Receivables CoreHR Leave Management Payroll Attendance Management EmployeeSelf ESmeprvloicyeeeSelf Service Setup PreventiveMaintenance RamcoEnterpriseGuard/Facility(Asset)Management MaintenanceBudgets Payables Banking Operations CostPlanning& Control Fixedassets PredictiveMaintenance Shutdown/Outage Management Lubrication Safety&Permit Management ServiceManagement Inspection&Calibration Warranty&AMC Tracking WorkLogs Workforceplanning SalaryMaster SiteInstruction ServiceLevel Review ServiceLevel Assessment SiteVisitInformation LeadManagement Time&Attendance Inquiry CostSheet&Salary CostBreakupdetail Contract & Salary CostBreakupdetail InvestigationDetails PlanningFolders Consolidation OperationReports FaultReporting Taxation Workreporting Subcontracting Reliability MaintenanceHistory Review DowntimeAnalysis CustomerPortal Rostering WorkManagement SupplierPortal EnterpriseAdd-ons Copyright2021,RamcoSystemsLimited.Information subjecttochange.Allrightsacknowledged.

  4. FACILITIEsMANAGEMENTSERVICEs

  5. INTEGRATED SYsTEMs BIOMETRY MOBILITY TOTAL FM MegaTrendsinFacilities Management UnifiedInformation ServiceontheGO CompleteService The Industry is adopting mobility and biometry for ease, accuracy andreal-timedataavailability. Toavoiddisputesinbilling/ Payroll The Industryleadersare consolidatingmultiplesystems to bereplacedbyintegrated systems forbetterinformation accuracy andavailability The Industry is moving to single company providing end-to-end Services spanningdifferent facilitymanagementdomains

  6. HighTATfor Invoice to Collection FacilityManagementServicesIndustry –Issues&challenges Skill based recruitmentand mapping SiteProfitability –Visibility How do I manage my Tools, equipment and Uniformdistribution? Payroll CRM HowdoIconnect?

  7. ContractManagement SiteAssessmentled quotation/RFQ Training / Inventory / Site Deployment of Manpower FacilitiesManagement-Needs Rostering / Attendance Reporting Invoicing led from Attendance/ Timesheet Service Quality, Customersatisfaction Dashboardview– Site /Contract Performance ArrearBilling /Arrear Payroll

  8. I can easily monitorallthe Facility KPI’s in mydashboard Sales/ContractAnalysis

  9. OperationsAnalysis

  10. Simplifieduserinterface:Operations

  11. ContractCreation Operations Site Deployment & Site Monitoring WorkReporting/Invoicing CRM ServiceContract-Subcontractor Scenarios 12

  12. ProcessFlow-Contract SalesPerson Calls/Prospect Opportunity Prospect/ CustomerMaster RFQ Estimation • SiteAssessment • CostEstimation Contract Amendments Contract Quotation

  13. No Resource Allocation Yes Process Flow -Operations SiteStartActivity DirectDeploy? EmployeeDelivery AreaMapping SiteDeployment CustomerMeeting Information AttendanceReporting SiteInstructions ParallelActivities ParallelActivities ValidateandAuthorize Attendance CustomerSatisfaction Activities SiteTrainingRecord ComplaintsReporting andTracking WorkReporting Audit Investigation ServiceLevelReview ContractTermination/ Cancellation EmployeeRecognition Program

  14. SiteInstructions Process Flow-SiteDeployment Resource Allocation SiteDeployment Contract SiteStart Instructions SiteStartActivity SiteAdministration SiteMonitoring Contract Termination/ Cancellation Close/Shortclose

  15. ProcessFlow-SiteMonitoring SiteTraining Record SiteTrainingPlan SiteMonitoring EmployeeAwards SiteCheckAction SiteCheckPlan

  16. ProcessFlow-Invoicing Receipt Application Contract Invoice Receipt RealizeReceipt Operations WorkReporting

  17. ProcessFlow-CRM Customer Meeting/Feedback Investigation Request IncidentTracking InvestigationDetails Incident Reporting Service LevelAssessment/ Review

  18. FMS-Subcontracting(Deploymentof 3rdPartyResource)

  19. Masters MaintainRequest ServiceContract–3rdPartyResource MaintainWeekly MasterSchedule Generateweekly Rollover MaintainService Request Maintain Service ContractSchedule CustomerMasters Maintain Attendance Reporting MaintainWeekly Rollover Maintain Manual Timein–Timeout MaintainCustomer/ Supplier Invoice Generation VendorMasters EmployeeMasters MaintainPurchase ContractSchedule PurchaseOrder

  20. Endtoend integratedsolution operations,billingand payroll Profitabilityatdifferentlevelsviz., Region,Customer,Site,Employee Completeautomationreducesdata entrysignificantly ContractManagement with Expirytrackingreducestheleakageofrevenueand increasescustomerretention Increaseintheoperationalefficiency Rostering,Online attendancecapturing &Informationflowfrommultiplesites RamcoFacilityManagementServicesSolution Invoicingprocessmade easywith oneclick togenerateinvoice KEYDIFFERENTIATORs Developedonmoderntechnologyandscalablearchitecturethat canbe deployedeitheronCloud orOnPremise

  21. CaseStudies

  22. FacilityManagementServicescustomers

  23. G4S is theleadingglobalintegratedsecuritycompanyspecializinginthe provisionof securityproducts,servicesand • solutions. • Thegroupisactiveinmorethan120countries,andis thelargestemployerquotedonthe LondonStockExchange withmorethan618,000employees • G4Sunderlying revenuein 2013was £7.4bn • 37%ofrevenuesin2013camefromemergingmarkets KeyBusinessneeds Solutionoffered KeyBusinessbenefits • Finance • Procurement& Inventory • FacilitiesManagement • EstimationandCosting • ServiceContractMgmt. • AttendanceandTime • Receivables • FixedAssets • HCM&Payroll • IntegratedinformationSystem foralltheirfacilitiesManagement functions viz. Cash Management, Security Services, Cleaning services, Secretarial Services etc.. This gives the management neededvisibility andalerts. • ConsolidatedCustomerinformation acrossdiverseservicesoffered • FinancialConsolidation&BookClosureontime • ProcurementconsolidationforVolumediscounts • Automatedone-clickinvoicingbasedonthe attendanceand • contractinformationavailable. TATforInvoices reducedby 15days • Automatedpayrollprocessfor300,000employeeshappenevery month. • Multiplelegacysystems • ManagingtheCustomerrelationshipandaccuracy ofDeploymentofpeopleat site. • Needingavisibility of informationat site level.The cost, Revenueandcustomersatisfaction. • Managing workforce working out of customer premises and still have to keep track of the attendanceandworkHoursincludingOvertimes. • Managecustomerapprovalandprocesspayrollfor theemployeesbasedoncustomerapprovals. Implemented in 8 of the 120 Countries

  24. DLFGroupis aleadingrealestatedeveloperinIndiawithaGroupturnoverofINR 3651 Cr. • PanIndiaOperationswithtotaldevelopmentpotential–733mSq ft • CorebusinesshasbeentraditionallyintoHomes,shoppingmallsandofficesacrossIndia. • DLFhasstrategicallianceswith globalindustryleaders • Solutionoffered • Finance • Procurement& Inventory • RealEstateOperations • Construction&Leasing • ServiceBilling • Sales • Receivables • FixedAssets • HCM&Payroll • CustomerPortal KeyBusinessneeds KeyBusinessbenefits • IntegratedinformationSystem forResidential,Commercial& Retail - covering Land Bank, Construction, Leasing, Sales, Marketing& CRM,HCM,Maintenance,Services&Analytics • ConsolidatedCustomerinformationacrossdiverseservices • offered • FinancialConsolidation&BookClosureon time • Procurementconsolidationfor Volumediscounts • AutomatedService Billing(Meters,POS) • Flexibility &Adaptabilityforchangingbusinessmodels, businessprocesses • Automationofsalescontract&customerinitiation for • differentprojects • Multiplelegacysystems • Manage&MonitorCompliance&Governance • ExpandrapidlyintoRetail,Corporatesegments • Flexibilityinbusinessprocess,adaptto evolving businessmodelsincludingM&A • EnhanceCustomerrelationship • FocussedAnalytics,Dashboardfor realtimedecision makingforseniormanagement

  25. TenonGroupisan IntegratedFacilityManagementbusinessconglomeratehaving Pan-Indiapresencesince • 1995. • GlobalPresencein6countriesandoperationalinall29statesofIndia • SpreadacrossIndiawithover42,000employees in 67branches,providingcomprehensiverangeof services to morethan1300+corporate. • Solutionoffered • FacilitiesManagement • EstimationandQuotation • ServiceContractMgmt. • AttendanceandTime Reporting • AttendanceBasedInvoicing • Finance • SitespecificProcurement& Inventory • MaintenanceofbothownedandClient Assets. • ClientSpecificHCM &Payroll KeyBusinessneeds KeyBusinessbenefits • Centralizedcontrolofoverall businessoperationspanIndia • Integrated view of various businesses i.e. Guarding business,Softservices business&hardservicesbusiness • ConsolidatedCustomerinformationacrossdiverseservices • offered • Automatedone-clickinvoicingbasedonthe attendanceand • contractinformationavailable. • Single Point of entry for Payroll Processing & Customer Invoicing • Guardspaymentbased onthe MinimumwagesRule • SitewiseProfitabilityReport • Needing a visibility of information at site level. Budget, Salary, Cost , Deployment, Attendance Reporting & Profitability • Efficient & timely invoicing process with attendance reportingandactuals(as percontract) • HandlingsinglecontractforGuarding,Soft&Hard Services • –ContractReferringEquipmentlifecycleatEAM • Site wise (OU wise ) revenue distribution in case of central contract • InvoicingbasedonSLAsdecidedwith customer • AttendanceReporting&EmployeecreationonMobile

  26. DustersTotalSolutionsServiceisIndia’sforemostFacilityManagementservices provider. • Theyprovideacompletesolutionspackagetoover800clientsacrossagamutofindustries. • Withaworkforceofover22,000,theymanageover80.71millionsq.ft.aday. • TheyarePresentin35citiesand12statesacrossIndia. KeyBusinessneeds Solutionoffered KeyBusinessbenefits • Finance • Procurement& Inventory • FacilitiesManagement • EstimationandCosting • ServiceContractMgmt. • AttendanceandTime • Receivables • HCM&Payroll • Integrated information System for all their facilities Management functionsviz.AssetManagement,Cleaningservices, Secretarial Services etc.. This gives the management needed visibility and alerts. • ConsolidatedCustomerinformation acrossdiverseservicesoffered • Merger and integration of new acquired companies sooth and seamless • 2500-3000Invoicestalliedandprocessedwith3Full Time • EmployeesspanningsitesacrossIndia. • Automatedpayrollprocessfor22,000employees. • MergerofMultiplecompanies • Managing integrated business development, Operations,HR andPayroll acrossmultipleacuried companies. • Needingavisibility of informationat sitelevel.The • cost,Revenueandcustomersatisfaction. • Managing workforce working out of customer premises and still have to keep track of the attendanceandworkHoursincludingOvertimes. • Managecustomerapprovalandprocesspayrollfor theemployeesbasedoncustomerapprovals. Implemented in 8 of the 120 Countries

  27. . “If Ihave to do this whole process again, Iwould choose RAMCO again. I have seen and heard other peers who have tried the usual big ERPsuites and have given up midway. That is a reflection of both the vendor and the company side. Standardization of processes isimportant. Automation only sits uponasetofprocesses” BrendonPereira,VPCorporateplanning&IT DTSS

  28. US’s leadingsecurityservicescompany • TwomajordivisionsHonorGuard Services,SecurityResources • HonorGuardservicesemployownsecurityguardsinthetri-statearea(NY,NJ&PA) • SecurityResources workwithpartnerstoprovideservicesacrossthecountry • KeyBusinessbenefits • Replacing the existing point solution to give a integrated enterprise class Facility Management Solution, which is aglovefittoSecurityservices industry • Asolutionthat leveragedpre-builtcomponentsfrom • Ramco's growing library of common business processes such as Service Sales, Operations, Purchase,Financeandseamlesscombinesexclusive components developed to glove fit the unique processessuchasguarding KeyBusinessneeds • Solutionoffered • Uniquesolutionsfor • Guardingoperations • Securitysystemsoperations • Integratedoperations • Standardbackofficesolutions • Financials • SupplyChain • GeneralERPsystemnotableto benefit operations • Multipleshiftshandlingalongwithrostering • Inefficientinvoicingandcollectionprocess • Integrationofmultipleprocesses • Difficultyin incorporatingclientspecific • requirements • CustomizedbusinessprocessesonTime & Attendance

  29. VoiceofOurCustomers Endorsements “We did evaluate a number of solutions in the ERP field which would meet our needs and objectives. Ramco provided a very good fit, both fromthepointofviewoftheirfunctionalsuitability,aswellasforourcommercialrequirements.Itwasaverygooddecision.Wehavebeen ableto successfullyintegratethiswithmostof ourbusinessneeds. I would believethatthishasbeenarichandvaluableexperienceforus.” Mr.JogeshRamaswamy, CTO–G4SIT “Ramco’EnterpriseSuitehaseliminatedtheoperational/dataredundancies,enhancedtheflowofinformation,andhavethus, significantlyimprovedproductivityandprofitability.” Mr. Mahesh Mathur, Vice President–Systems,DLF–India

  30. VoiceofOurCustomers Endorsements “Wewentthroughalmostallavailable options.RAMCOwasthe finalchoicebecauseitgaveacomfortlevelhaving doneimplementation insimilar industrieslikeours.Wehadsimilarpainpointsof alargegeographicalspread,multiplebases, largespread,anannuitymodelofbusinessetc.” “With RAMCO, the customization is way easier. Also, the implementation is done by the company itself and not by a partner. That brings a lot of differenceinlong-term experience.” “If I have to do this whole process again, I would choose RAMCO again. In our industry, we are on the pioneer side when it comes to automation. I have seen and heard other peers who have tried the usual big ERP suites and have given up midway. That is a reflection of both the vendor and the companyside.Standardization ofprocesses is important.Automationonly sitsuponasetof processes.” BrendonPereira VP,CorporatePlanningandIT-Dusters TotalSolutions

  31. contact@ramco.com Thankyou ramco.com Copyright2016,RamcoSystemsLimited.Informationsubjecttochange.All rightsacknowledged. Thecontentsandinformationcontainedin thisbrochureareintendedforgeneral marketingpurposesonlyand shouldnotbe relieduponby anypersonasbeingcompleteoraccurate.RamcoSystemsLimited,itsgroup,employees, agents and other representatives will not accept any liability suffered or incurred by any person arising out of or in connection with any reliance on the content of or information contained in this brochure. This limitation applies to all lossor damage ofanykind, includingbutnotlimitedto,compensatory, direct,indirectorconsequentialdamage,lossofincomeorprofit,lossofordamage topropertyand claims bythirdparty. 33

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