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QUALITY FUNCTION DEPLOYMENT

QUALITY FUNCTION DEPLOYMENT. <EL DESPLIEGUE DE LA FUNCIÓN DE CALIDAD>. DE LA VOZ DEL CLIENTE AL DISEÑO DE SERVICIOS. Objetivos. Realizar una Tabla de Segmentación de Clientes (TSC) Identificar a través de una TSC a sus clientes principales

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QUALITY FUNCTION DEPLOYMENT

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  1. QUALITY FUNCTION DEPLOYMENT <EL DESPLIEGUE DE LA FUNCIÓN DE CALIDAD>

  2. DE LA VOZ DEL CLIENTE AL DISEÑO DE SERVICIOS

  3. Objetivos • RealizarunaTabla de Segmentación de Clientes (TSC) • Identificar a través de una TSC a susclientesprincipales • Aprender a analizar la Voz del Cliente (VOC) • Transformar la Voz del Cliente (VOC) en Necesidades de Cliente • Optimizar la satisfacción de lasNecesidades de Clientesalineándolas con los parámetros de servicio de lasempresas.

  4. Recorte de pantalla realizado: 04/07/2010, 01:40 a.m.

  5. Recorte de pantalla realizado: 04/07/2010, 01:41 a.m.

  6. Recorte de pantalla realizado: 04/07/2010, 01:43 a.m.

  7. Recorte de pantalla realizado: 04/07/2010, 01:43 a.m.

  8. Recorte de pantalla realizado: 04/07/2010, 01:46 a.m.

  9. Recorte de pantalla realizado: 04/07/2010, 01:47 a.m.

  10. Recorte de pantalla realizado: 04/07/2010, 01:48 a.m.

  11. Recorte de pantalla realizado: 04/07/2010, 01:49 a.m.

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