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MAKING THE RIGHT CHOICE Matching the Right Web Conferencing Tool to Your Communication Needs

MAKING THE RIGHT CHOICE Matching the Right Web Conferencing Tool to Your Communication Needs. Peter J. Stewart Group VP, Product Innovation & Management February 21, 2007. HOW you communicate can be equally important to WHAT you communicate. Today – our customers

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MAKING THE RIGHT CHOICE Matching the Right Web Conferencing Tool to Your Communication Needs

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  1. MAKING THE RIGHT CHOICEMatching the Right Web Conferencing Tool to Your Communication Needs Peter J. Stewart Group VP, Product Innovation & Management February 21, 2007

  2. HOW you communicate can be equally important to WHAT you communicate

  3. Today – our customers (and ourselves) are in a state of “Constant Partial Attention”

  4. Weapons of Mass Communication Wireless Email Instant Messaging Phone Calls Email Web PANIC! What am I missing?

  5. Web conferencing is a highly effective way to interact in real-time with constituents using multimedia communications Web conferencing annual growth = 20% Market penetration = 10% Web conferencing software tools = 100+

  6. Choosing the right web conferencing solution: • Web conferencing tool • Business application • IT environment • Web conferencing provider • Audio integration • Before, during, after • Real-time support • Usage and adoption

  7. Choosing the right web conferencing tool 1. Business Application “Table Stakes” • PPT & App sharing • Chat / Q&A / Polling • Whiteboard “Subtle but critical” • Max meeting participant size • Automated or attended audio • Integrated audio controls • Custom Registration • Pre & post mtg surveys • Reports • Video webcam sharing • Video file streaming • 1-800 24X7 support • Live chat help • Small collaborative meetings • Large team presentations • All hands / town hall meetings • Marketing seminars • Sales presentations & demos • Live Training • On demand eLearning • Remote desktop support

  8. Choosing the right web conferencing tool 2. IT Environment • Windows / Mac / Linux / Solaris • Microsoft shop • Lotus Notes shop • Employees PC admin rights • Java deployed • Active-X authorized • Internal or external centric • OpEx or CapEx • Excess IT personnel • Conferencing administrator • OS support • Active-X required • Java required • Admin rights for sw client install • Outlook integration • Lotus Notes integration • Hosted or On-premise • LDAP integration support

  9. 4 web tools = 90%+ of market • Dominant market leader with 65% market share. • Application specific solution options (Meeting Center, Training Center, Support Center, Event Center). • Best support for all IT systems: Windows, Mac, Linux, Solaris. • Heavy advertising campaigns have created strong brand recognition. • Market leader with 20% market share. • One size fits all approach, one multipurpose version. • Perfect for “Microsoft Shops” – already have Windows, Office, Exchange/Outlook, Live Communication Server/Communicator. • Powered by Flash technology. No client download. No need for Java or Active-X. • Highly flexible and customizable user interface. • Persistent personal meeting rooms. • Hosted and On-Premise options. • Ideal for small and medium businesses. • Focus on easy to use. Full featured and highly cost effective. • No client download. Java and Flash applet. • Self-service enablement with Conferencing Hub.

  10. Case #1: B2C Marketing event • Customer: Fortune 500 home supply retailer • Application: Live marketing events to consumers on their home PCs in the evenings. Need to stream high quality recorded video. High level of interaction with SMEs required. Branding of interface. • IT Environment: Home PCs, could be anything. Need for max support of OS, no client install. • Meeting Size: 1,000+

  11. Case #1: B2C Marketing event • Customer: Fortune 500 home supply retailer • Application: Live marketing events to consumers on their home PCs in the evenings. Need to stream high quality recorded video. High level of interaction with SMEs required. Branding of interface. • IT Environment: Home PCs, could be anything. Need for max support of OS, no client install. • Meeting Size: 1,000+ SOLUTION • Powered by Flash technology. No client download. No need for Java or Active-X. • Highly flexible and customizable user interface. • Server based recording. No client required to playback recording. • Hosted. • Used with attended audio conferencing and VoIP broadcast.

  12. Case #2: Enterprise deployment • Customer: Fortune 1000 Biotech firm • Application: Single web conferencing solution that could support entire enterprise for collaborative team meetings, marketing seminars, town hall meetings, sales presentations, and online training. • IT Environment: Equal number of Windows PCs and Macs. Need for meeting organizers to have full support on both PCs and Macs. • Meeting Size: Team meetings: 125, Town hall meetings: 2000

  13. Case #2: Enterprise deployment • Customer: Fortune 1000 Biotech firm • Application: Single web conferencing solution that could support entire enterprise for collaborative team meetings, marketing seminars, town hall meetings, sales presentations, and online training. • IT Environment: Equal number of Windows PCs and Macs. Need for meeting organizers to have full support on both PCs and Macs. • Meeting Size: Team meetings: 125, Town hall meetings: 2000 SOLUTION • WebEx Enterprise Edition including: Meeting Center, Training Center, Support Center, Event Center. • Full support for Windows and Mac for both organizer and participant. • WebEx Event Center support for 3000 participants and used with attended audio conferencing. • WebEx Meeting Center used with automated audio conferencing.

  14. Case #3: Team Meetings • Customer: Web design firm (200 employees) • Application: Web conferencing solution to review web designs and mock-ups with clients as well as to conduct software demos for UE tool. • IT Environment: PCs. No IT support. No conferencing manager. • Meeting Size: Up to 125.

  15. Case #3: Team Meetings • Customer: Web design firm (200 employees) • Application: Web conferencing solution to review web designs and mock-ups with clients as well as to conduct software demos for UE tool. • IT Environment: PCs. No IT support. No conferencing manager. • Meeting Size: Up to 125. SOLUTION • Easy to use, minimal training required.. • Highly cost effective for smaller budgets. • No client download. Java and Flash applet. • Self-service enablement for audio and web conferencing. No need to have formal conferencing manager.

  16. Choosing a provider Remember… • Virtual events require preparation just like face-to-face events (often forgotten) • Web conferencing is used with automated and attended audio conferencing • Real-time element causes the “panic moment” • Buying the tool is good, having mass usage and adoption is better HOW you communicate (and how you leverage the communication tool) can say equally as much about you as WHAT you communicate.

  17. Choosing a provider • A service provider should provide assistance for: • Evaluation • Customization • Integration • Deployment and Training • Usage and Adoption Campaigns • Support • The benefits of a single source provider for automated and attended audio conferencing integrated with web conferencing: • One contract & bill • One dedicated account team • One customer support point for audio and web • One integrated training program for audio and web • Flexible pricing options: minute, seats, named user, rooms

  18. Contact Information • Peter Stewart • peter.stewart@premiereglobal.com • Blog: http://www.webconferencinghub.com • Website: http://www.premiereglobal.com OUR BUSINESS Premiere Global Services innovates communication technologies to simplify business processes Conferencing & Collaboration Document Delivery Alerts & Notifications eMarketing 60,000 enterprise accounts use our communication solutions to save money, increase productivity, improve efficiency and raise customer satisfaction. BUSINESS SOLUTIONS OUR VALUE

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