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Conversation

Conversation. ..is the new currency. Engagement. Empowerment. Engagement. Empowerment. Engagement. Empowerment. “ I Trust you ”. “ I hate my boss ”. “ I love my job ”. “ I make my own decisions ”. “ The office sucks ”.

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Conversation

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  1. Conversation ..is the new currency

  2. Engagement Empowerment

  3. Engagement Empowerment

  4. Engagement Empowerment

  5. “I Trust you” “I hate my boss” “I love my job” “I make my own decisions” “The office sucks”

  6. We need to put words back on the agenda in the form of conversation. We have already in some places with our customers. But we need to do this inside the organisation.

  7. “Opening up the water cooler conversation is probably one of the biggest opportunities in our working lifetimes to improve business performance” Me! February 29th 2012

  8. You cant be social outside if you are not social inside INSIDE OUTSIDE EMPLOYEES CUSTOMERS MKTNG INNOVATION INNOVATION FEEDBACK FEEDBACK INSIGHT HR INSIGHT NPD NPD LOYALTY ADVOCACY LOYALTY ADVOCACY SALES TRUST TRUST OPENESS OPENESS COLLABORATION COLLABORATION CUST SERV

  9. You cant be social outside if you are not social inside INSIDE OUTSIDE CUSTOMERS MKTNG INNOVATION FEEDBACK HR INSIGHT HR NPD LOYALTY ADVOCACY SALES TRUST OPENESS COLLABORATION CUST SERV

  10. If its good enough for customers…

  11. ..its good enough for employees too.

  12. ‘Leadership is about the stories that are told about you – both positive and negative. You’ll be judged by those stories more than anything you say or write.”

  13. Employer Brand ‘Leadership is about the stories that are told about you – both positive and negative. You’ll be judged by those stories more than anything you say or write.”

  14. “Social media, which consists of social networking sites, content sharing sites, blogs, and micro blogging sites, saw the biggest percentage increase (75 percent) in trust among media sources.”Edelman Trust Barometer 2012

  15. “Smart businesses will take advantage of this dispersion of authority. They will talk to their employees first, and empower them to drive the conversation among their peers about the company and its role in society.”Edelman Trust Barometer 2012

  16. Conversation ..is the new currency

  17. Thank you!Gareth Jones@garelaos

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