An Effective IT Manager

1. An Effective IT Manager Dr. Khaled AlAjmi, Eng, MSc, PMP, CISA, CGEIT, CRSIC Hubert Humphrey Fellow at the Maxwell School of Syracuse University 315-395-2035 kalajmi@syr.edu

2. Content • My Background • Humphrey Fellowship • IT Management in banking • The Key Effective IT Management

3. Background • Country • Education • Professional Affiliations • Professional Experience

4. Humphrey Program • Fulbright Programs • Hubert Humphrey • The True Essence of HHH Fellowship

5. IT Management • IT Operations and Maintenance • IT Risk • IT Compliance • IT Governance • IT Audit

6. Different Disciplines within IT Management • Change Management • Project Management • Incident Management • Vendor Management • Human Resources Management • Customer Services Management

7. The Key to Effective IT Management • Bring all to ZERO! • If not, KPI them! • Examples of managing by zero’ing • Change Requests • Customer requests • Incidents • Projects

8. Banking IT Management • Outsourcing vs. in-house development • Security is the key • Agility is important • Recoverability is essential • What matters is customers’ transactions and data

9. Ideas to Keep in Mind • Project Manager’s Attitude is the key • IT Architecture is important • IT is an enabler! • Keep connected! Network! • Learn best practices in your field • Keep an eye on cultural differences