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An Effective IT Manager

An Effective IT Manager. Dr. Khaled AlAjmi, Eng , MSc, PMP, CISA, CGEIT, CRSIC Hubert Humphrey Fellow at the Maxwell School of Syracuse University 315-395-2035 kalajmi@syr.edu. Content. My Background Humphrey Fellowship IT Management in banking The Key Effective IT Management.

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An Effective IT Manager

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  1. An Effective IT Manager Dr. Khaled AlAjmi, Eng, MSc, PMP, CISA, CGEIT, CRSIC Hubert Humphrey Fellow at the Maxwell School of Syracuse University 315-395-2035 kalajmi@syr.edu

  2. Content • My Background • Humphrey Fellowship • IT Management in banking • The Key Effective IT Management

  3. Background • Country • Education • Professional Affiliations • Professional Experience

  4. Humphrey Program • Fulbright Programs • Hubert Humphrey • The True Essence of HHH Fellowship

  5. IT Management • IT Operations and Maintenance • IT Risk • IT Compliance • IT Governance • IT Audit

  6. Different Disciplines within IT Management • Change Management • Project Management • Incident Management • Vendor Management • Human Resources Management • Customer Services Management

  7. The Key to Effective IT Management • Bring all to ZERO! • If not, KPI them! • Examples of managing by zero’ing • Change Requests • Customer requests • Incidents • Projects

  8. Banking IT Management • Outsourcing vs. in-house development • Security is the key • Agility is important • Recoverability is essential • What matters is customers’ transactions and data

  9. Ideas to Keep in Mind • Project Manager’s Attitude is the key • IT Architecture is important • IT is an enabler! • Keep connected! Network! • Learn best practices in your field • Keep an eye on cultural differences

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