1 / 15

Case Studies for VCCCD Automatic PIN Reset Drop Notification Terry Loftus Senior Consultant

Learn about the implementation of a bolt-on solution for automatic PIN reset and drop notification at VCCCD. Find out how this solution improved efficiency and user experience.

rlund
Download Presentation

Case Studies for VCCCD Automatic PIN Reset Drop Notification Terry Loftus Senior Consultant

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 3CBG Conference April 5-6 2005 Case Studies for VCCCD Automatic PIN Reset Drop Notification Terry Loftus Senior Consultant Strata Information Group

  2. What is a Bolt-On? • So you won’t say the ‘M’ word. • A Bolt-On is an addition or a supplement to baseline coding that enables enhanced functionality. • Bolt-On may be easily removed or re-bolted with little system impact.

  3. PIN Reset • Not this type of pin setting but just as problematic. • A/R needed an alternative method for resetting PIN’s. • Time and staffing • GOATPAC access concerns

  4. Standard Methodology • Current method of PIN resetting is with the user answering a ‘personal security question’. • User’s often did not remember their answer. • Results: Call A/R

  5. Proposed Methodology • Bolt-On placed on web login page. • User answers questions. • Validated against database. • PIN reset and expired. Temporary PIN sent by email. • User required to reset PIN on next login to self-service.

  6. PIN Reset Design

  7. Reset In Action

  8. Current Status • In production for the past year. • Thousands have used the PIN reset with no problems encountered. • A/R able to handle occasional walk in requests. • Future changes may include a modified security question/answer.

  9. The Perfect Bolt-On Drop Notification 3CBG Conference April 5-6 2005

  10. Action & Re-action • But I dropped that class on the web! • Complete what registration? • Need to tell students when drop completed. • Need to keep a list!!!!

  11. Designing the Mousetrap • Maintain a separate audit table of all web based drops/withdrawals. • Assign a unique id number by term. • Notify student of existing drops from web registration page. • Allow student to generate a printable listing of drop activity.

  12. Springing the Mousetrap

  13. In Conclusion • Bolt-On’s • Effective • Re-usable • Other Bolt-On’s • Schedule Query • Cashier’s Form • Report Viewer • Rosters • Shopping Cart

More Related