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Empathy and Presentation Skills: Enhancing Relationships and Overcoming Public Speaking Fears

This module focuses on building strong relationships through empathy. It covers understanding mental models, biases, and the ladder of inference. Participants will also learn strategies for effective presentations and overcoming public speaking fears. The importance of emotional intelligence in relationship management is highlighted. Practical tips for building empathy and improving communication skills are discussed. The module also delves into the benefits of empathy and common pitfalls that hinder its practice.

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Empathy and Presentation Skills: Enhancing Relationships and Overcoming Public Speaking Fears

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  1. Emerging Leaders Program Module 2: Building Your Relationships www.cheurfire.com

  2. Objectives • Identify factors affecting relationship building • Understand the meaning of empathy • Review barriers to practicing empathy • Understand mental models, biases and the ladder of inference • Discuss ways to build empathy and a better understanding of others • Understand the elements of a strong presentation including the 4Ps • Identify strategies and tips to deal with common public speaking fears cheurfire.com

  3. Emotional Intelligence1 Relationship Management Managing other people’s emotions Highest Social Awareness Perceiving and understanding the meaning of others’ emotions Self-management Managing our own emotions Self-awareness perceiving and understanding the meaning of your own emotions Lowest 1 McShane, Steven L., and Sandra Steen. Canadian Organizational Behaviour. Toronto: McGraw-Hill Ryerson, 2009. Print. cheurfire.com

  4. Relationship Building Finding Commonalities and Practicing EMPATHY cheurfire.com

  5. Benefits of Being Empathetic •  interpersonal relationships •  overall life satisfaction • coping skills • depression • Provides a sense of safety and acceptance cheurfire.com

  6. What Prevents Empathy? cheurfire.com

  7. Mental Models • Based on previous experiences • Shape our thinking • Help us make quick decisions • Often untested and unexamined (below level of awareness) • “Experts” often have the most difficulty cheurfire.com

  8. Mental Models Mental Models Exercise: The Robber cheurfire.com

  9. Other Perceptual Errors • Confirmation Bias • Stereotyping • Attribution Error • Self-fulfilling Prophecy • Halo/Horn Effect • Primacy Effect • Recency Effect • False-consensus Effect • Availability Heuristic cheurfire.com

  10. Ladder of Inference cheurfire.com

  11. Overcoming Perception Errors REFLECTION ADVOCACY INQUIRY cheurfire.com

  12. Reflection • Slow down and open up your thinking • System 1 vs. System 2 thinking1 • Become more aware of your thinking and reasoning • Apply ladder of inference test 1Kahneman cheurfire.com

  13. What actions did you take? What beliefs influenced you? What conclusions did you make? What assumptions did you make? What meanings did you add? What data did you select? Review your data. cheurfire.com

  14. Inquiry • Ask for views/conclusions • Ask for reasoning • Ask for examples LISTEN ASK cheurfire.com

  15. Seek first to understand, and then to be understood. • Steven Covey cheurfire.com

  16. Advocacy • Share your views • Explain your reasoning • Provide examples cheurfire.com

  17. Building Empathy cheurfire.com

  18. Presentations cheurfire.com

  19. Glossophobia There are two types of speakers, those that are nervous and those that are liars  - Mark Twain cheurfire.com

  20. 4Ps of Presentations cheurfire.com

  21. Presentations: Plan • Topic • Audience • Purpose • Message • Content/Outline • Timing cheurfire.com

  22. Planning Tips • Consider your audience • Be concise • Repeat, repeat, repeat GRAB ATTENTION cheurfire.com

  23. Consider Your Audience • Determine audience knowledge beforehand • Use appropriate language • Eliminate jargon, acronyms • Define terms • Consider different comprehension styles • VAK learning styles cheurfire.com

  24. Be Concise Make sure you have finished speaking before your audience has finished listening. - Dorothy Sarnoff cheurfire.com

  25. Be Concise cheurfire.com

  26. Repeat, Repeat, Repeat • Repeat to remember (frequency) • Repeat to resonate (type) cheurfire.com

  27. Grab Attention cheurfire.com

  28. Grab Attention • Images • Stories • Body language • Involvement/engagement • Symbols/props cheurfire.com

  29. Presentations: Practice There are always three speeches, for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave. - Dale Carnegie cheurfire.com

  30. Practice Tips • Monitor body language, timing, flow • Use a mirror or a video camera • Practice in front of someone you trust • Practice eye contact • Use notes vs. memorizing • Churchill’s 1:1 rule • Identify calming cues • Try visualization cheurfire.com

  31. Preparations: Preparing cheurfire.com

  32. Preparation Tips • Presentation Materials • Enough copies? • Other materials required? Pens? Paper? • Technology • Backup presentation • Check videos, speakers, etc. • Room Set-up • Inquire—Podium? Tables? • Arrive early! cheurfire.com

  33. Presenting Tips • Channel stress/adrenaline • Interrupt anxiety • Breathe • Slow down • Counter physical reactions (e.g. dry mouth = have water on hand) • Shift pressure to audience • Keep it in perspective cheurfire.com

  34. Power up YOUR Presentation • 2 – 3 minutes • Subject of your choosing • Low risk, supportive environment • Get valuable feedback cheurfire.com

  35. Questions? cheurfire.com

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