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The US E-Government Experience

Public FTAA.ecom/inf/135 June 4, 2002 Original: English. The US E-Government Experience. Tony Frater E-Government Portfolio Manager Office of Management and Budget. E-Government is a major management initiative for the USG.

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The US E-Government Experience

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  1. Public FTAA.ecom/inf/135 June 4, 2002 Original: English The US E-Government Experience Tony Frater E-Government Portfolio Manager Office of Management and Budget 1/6/2020

  2. E-Government is a major management initiative for the USG • The Vision: an order of magnitude improvement in the federal government’s value to the citizen; with service in minutes or hours, not weeks or months. • The Definition: the use of digital technologies to transform government operations in order to improve effectiveness, efficiency, and service delivery. • The Principles: • Citizen Centered • Results Oriented • Market Based 1/6/2020

  3. Why We Focus on E-government:We Live in a Web of Information Interdependency Intra-Governmental Government to Business Inter- governmental Government to the public 1/6/2020

  4. Results of Benchmarking Studies Successful e-business organizations: - are highly coordinated across the organization and implement enterprise strategies - streamline operations & processes before investing in new technologies - use an enterprise architecture (EA) to guide and transform processes and systems 1/6/2020

  5. US E-Government Hurdles • Currently: • - about 20% of the USG IT budget is spent on redundant systems • - many of the USG’s 3000 IT systems do not have a good business case….which means they are at risk of failing • - 33+ million web pages across the 22,000 USG websites • - 5600 transactions need to be consolidated and put on-line • 1000 are internal USG transactions 1/6/2020

  6. Duplication makes it hard for citizens to find and get service ? 1/6/2020

  7. Four portfolios to get the USG connected to citizens • Individuals:building easy to find one-stop-shops for citizens -- creating single points of easy entry to access high quality government services. • Businesses:reduce burden on businesses through use of Internet protocols and by consolidating redundant reporting requirements. Intergovernmental:make it easier for states to meet reporting requirements, while enabling better performance measurement and results. Internal efficiency and effectiveness:reduce costs for government administration by using best practices in areas such as procurement, financial management, and knowledge management. 1/6/2020

  8. Examples of E-Government Initiatives • - Trade Streamlining • make trade services offered by the USG to exporters more accessible • - Business Compliance One-Stop • online tutorials that help businesses understand which rules & regulations apply to them • - Mexico, Canada & USG Trade project • use new e-business standards to accelerate and simplify trade • - Integrated Acquisition • adopt private sector model for e-markets in USG procurements 1/6/2020

  9. Success requires governance • 1. The President’s Management Scorecard • 2. Long-term commitment by Senior Management • 3. All investments need a business case • 4. Strict adherence to the Enterprise Architecture 1/6/2020

  10. Questions? The US E-Government Strategy: http://www.whitehouse.gov/omb/inforeg/egovstragegy.pdf Tony Fraterafrater@omb.eop.gov 1/6/2020

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