SASSA Strategic Plan: Ensuring Social Security for Vulnerable Individuals

1. South African Social Security AgencyStrategic Plan 2007/8-2009/10 Presentation to the Portfolio Committee on Social Development 09 MARCH 2007

2. Outline of the Presentation The presentation covers the following: • Brief Overview of the Agency. - Achievements for 2006/07. - Strategic Plan for 2007/08-2009/10 - Concluding Remarks. • Questions.

3. Mandate To ensure the provision of a comprehensive social security services against vulnerability and poverty within the constitutional and legislative framework

4. Vision To provide world-class social security services.

5. Mission To administer quality social security services, cost effectively and timeously using appropriate best practices by: • Developing and implementing policies, programmes and procedures for an effective and efficient social grants administration system; • Promotion and protection of human dignity; and • Delivering innovative, cost-effective and efficient services to individuals, their families and community groups via easy multi-access channels using modern technology.

6. Values • Confidentiality • Integrity • Fairness • Transparency • Equitability

7. Theme Paying the right social grant, to the right person, at the right time and place,NJALO!

8. Legislations governing SASSA • The Constitution of the RSA, 1996 (Act No.108 of 1996); • South African Social Security Agency Act, 2004 (Act No.9 of 2004); • Social Assistance Act, 2004 (Act No.13 of 2004)

9. Key Strategic Objectives • Ensure a High Performance Institution. • Service Delivery Improvement. • Improvement of Operational Excellence. • Good Governance.

10. Achievements for 2006/07 Financial Year

11. Key Highlights: • During 2006/07, 80% of resource effort was spent on: -Establishment; -Operationalisation; and -Integration of the social assistance administration and payment services.

12. Key Highlights:Internal Audit & Risk Management • 15 178 fraudulent public servants identified • 2 258 public servants convicted of grant fraud. • Acknowledgement of debts signed and money is being recovered • 2 317 fraud hotline cases received to date • Over 86 000 indemnity applications processed • 71 038 applicants granted indemnity while 8 693 were denied and being investigated

13. Key Highlights:Corporate Services • Transferred more than 6 000 grant administration staff from the National and the nine Provincial Departments of Social Development to SASSA; • 300 staff have been recruited and appointed, principally to capacitate support functions; • Filling of Most Executive Management positions at Head officer; • Most senior managers positions have been filled; • Implemented HR policies and procedures; and • Skills Audit has begun.

14. Key Highlights:Information and Communication Technology • Transversal ICT Systems including SOCPEN, BAS, LOGIS, PERSAL and Home Based Electronic Document Management system are being implemented; • ICT infrastructure has been provided in all 9 regional offices and some districts; and • First phase of the MIS project has been completed with about 100% of all beneficiary files processed;

15. Key Highlights:Communication and Marketing • Developed and implemented a Communication Strategy; • Participated in Government Izimbizo; and • Produced promotional materials.

16. Key Highlights:Finance • Budgets from various provincial DSD have been transferred to the Agency; • A Bid Committee has been formed and is fully functional; • Supply Chain Management policies and processes have been approved; • All financial policies and delegations have been developed and approved;

17. Key Highlights:Customer Services • Standardised Structural Plans and Interior Layout for service offices is completed; • Spatial Optimisation and local planning for service offices have been completed. • Project for 2-day Turnaround time has been successfully implemented in the Eastern Cape; • Guidelines for unclaimed benefits, reviews and complaints were drafted; and • Grant Application Forms have been standardised throughout the Agency;

18. Key Highlights:Strategy & Business Development • Head office has been established and 7 out of 9 regions have established offices; • Strategic plans for 2006/07-2008/09 developed for the Agency; • Separation criteria that relate to the Regional, District and Local Office Levels developed; • Regular monitoring and reporting of the consolidation process; • Regions are on the SASSA Head Office financial BAS system;

19. Service Delivery Trends • Number of grants increased strongly between January 2006 and January 2007; • Overall 10.7% growth across all grants; • Old Aged grants grew by 2.5%; • Permanent Disability Grants by 4.1%; • Temporary Disability Grants by 30.2%; • Foster care by 27.1%; • Care dependency by 10%; and • Child Support grew by 13.5%, which is currently more than 8.2 million. (0-1 yr is 357 875, 1-2 yrs is 608 860 and 2-3 yrs is 633 397)

20. Grants Expenditure Patterns • The overall growth rate for all grants across all provinces was an average of 0.5% per month during the period April 2006 to January 2007; • Old Aged grants expenditure grew by 0.1% per month; • Permanent DG expenditure grew by 0.2% • Temporary DG by 2.3%; • Foster care by 1.7%; • Care dependency by 0.7%; and • Child Support grew by 0.7%

21. 2007/08- 2009/10 Strategic Priorities

22. Programme 1: Office of the CEO Objective This programme is responsible for providing strategic leadership and overall management regarding the administration and payment of social grants in South Africa.

23. Programme 1:Office of the CEO Priorities • Improve and strengthen the management of the Agency; • Providing capacity building for the institution for the purpose of ensuring effective and efficient service delivery. • Development and implementation of institutional policies. • Ensuring an effective, efficient and economical management of the Agency’s resources. • Effective interaction and partnership with key stakeholders.

24. Programme 2:Internal Audit & Risk Management Objective This programme seeks to enhance good corporate governance within the South African Social Security Agency (SASSA) especially in reducing fraud and corruption in the grants administration process through effective and efficient risk management and internal audit. Priorities • Provide quality internal audit services to improve efficiency within SASSA; • Develop and implement national fraud prevention strategy; • Increase rate of investigations – increase in-house investigative capacity; and • Finalize and implement the risk management strategy.

25. Programme 3:Corporate Services Objective This programme is responsible, firstly for the effective and efficient management and development human capital. Secondly, it provides auxiliary support and legal and contract management services. Priorities • Ongoing implementation of HR strategy and policies for the Agency; • Review / benchmark existing HR Policies

26. Programme 3:Corporate Services Priorities • Finalise the Skills Audit and implement recommendations • Develop and co-ordinate change management programmes and campaigns • Develop and implement auxiliary support services strategy and policies • Implement litigation and contract management framework

27. Programme 4:Communications and Marketing Objective This programme is responsible for providing strategic communication and marketing services for the Agency. Priorities • Strengthen Internal Communications; • Develop and promote Brand and publications; and • Maintain good media relations.

28. Programme 5:Finance Objective This programme is responsible for providing financial management and accounting services to the Agency. Priorities • Review and optimise Financial and Supply Chain Management policies, procedures and delegations through the process mapping and optimisation tender. • Implement the ERP system. • Create and implement a centralised Beneficiary Transfers Department.

29. Programme 6:Information & Communication Technology Objective This programme is responsible for Providing information and communication technology services to the Agency.

30. Programme 6:Information & Communication Technology Priorities: Business Imperatives Category A – Internal corporate processes improvement and automation: • Increase in benefit’sawareness and takeup rate • Improvement of management and administration • Consolidation and standardization of fragmented Social Security system and technology infrastructure (from previously autonomously-run provincial governments) Category B – Core process improvements and automation: • Reduction of application processing time; • Lowering of administration costs ; • Reduction of Litigations (Application processing aligned with the legislative framework); • Enhanced Fraud prevention strategies. Category C – External Stakeholder process improvement and automation: • Collaboration and cooperation with other government departments in terms of information, processes and technology sharing

31. Programme 6:Information & Communication Technology Priorities: ICT Solutions Category A – Internal corporate processes improvement and automation: • Implementation of integrated CRM and Contact Centres; • Implementation of integrated ERP system; and • Provision of ICT Infrastructure, Connectivity and business aligned support. Category B – Core process improvements and automation: • Implementation of the MIS project countrywide and reduction of litigation; • Enhancement and Retirement of SOCPEN system; • Redesign of the Payment Model and related services; and • Implementation of Fraud Prevention & Risk Management systems, solutions, and processes. Category C – External Stakeholder process improvement and automation: • Design and implementation of real-time interface engine for beneficiary verification with Dept of Home Affairs, SAPS, Dept. of Labour, etc; and • Implementation of Client Relationship Management systems.

32. Programme 7:Customer Services Objective The programme is responsible for providing a coordinated and integrated grant administration and payment service by providing strategic guidance to Head Office and Regions

33. Programme 7:Customer Services Priorities Customer Centric Services: • Implement a Customer Charter. • Roll out standardised business process. • Implement improved turnaround time for grants processing • Improved conditions at pay points and access points.

34. Programme 7:Customer Services Priorities Improved Service Delivery Infrastructure: • Incremental acquisition and customisation of suitable infrastructure; • Increased coverage and accessibility through deployment of 40 mobile units in all regions; Contract/Vendor: • Develop tool to monitor compliance by service providers; and • Roll out infrastructure. Customer care: • Finalise establishment of centralised contact centre; and • Review, implement and assess Customer Charter.

35. Programme 7:Customer Services Priorities Beneficiary Maintenance: • Implement remaining modules for MIS; • Implement Fraud Detection Mechanisms; • Implement Data Quality Management project; and • Strengthen the verification process within the value chain.

36. Programme 8:Strategy and Business Development Objective The programme is responsible for the development of innovative strategies and mechanisms to improve service delivery

37. Programme 8:Strategy and Business Development Priorities • Establish an integrated social assistance function at Regional, District and Local levels; • Establish an effective and efficient knowledge management function; • Develop and implement a Business Partnerships Framework; • Design, update and implement financial/economic modelling and micro simulation models with regard to budget planning on social security benefits;

38. Programme 8:Strategy and Business Development Priorities • National and regional strategic plans developed and implemented; • Approved codes and procedures on cooperative governance issues; and • Approved comprehensive Monitoring and Evaluation

39. ENE

40. Comments • Adjustment budget • Implementation of MIS R 11 153 000 • Social Security Legal costs R 51 500 000 • Litigation costs R134 850 000 • Financial management system R 4 000 000 • Relocation of people R114 850 000 • Reconciling expenditure with DSD

41. Economic classification

42. Thank You!