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Effective Communication. Listening. Listening Skills. ‘To pay attention / Make an effort to hear another person’ Without effective listening, there is no communication. Skills. Show interest & concern Maintain eye contact Avoid interrupting Eliminate distractions Ask for clarification
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Effective Communication Listening
Listening Skills • ‘To pay attention / Make an effort to hear another person’ • Without effective listening, there is no communication
Skills • Show interest & concern • Maintain eye contact • Avoid interrupting • Eliminate distractions • Ask for clarification • Keep tempers under control • Verbal and nonverbal agree • Allow others to express their thoughts