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NMDWS UI Modernization

NMDWS UI Modernization. PCC June 20, 2012. Status. 93 Calendar Days left until Go-Live Everyday is a work day for certain employees All work in progress uFACTS UAT VOSS Development IVR Development Transition Planning Communication Planning

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NMDWS UI Modernization

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  1. NMDWS UI Modernization • PCC • June 20, 2012

  2. Status 93 Calendar Days left until Go-Live Everyday is a work day for certain employees All work in progress uFACTS UAT VOSS Development IVR Development Transition Planning Communication Planning Phase IV – Program Integrity – Final Coding Stages

  3. July 25th 2012 – Go/No Go Decision #1 Qualifications UAT Complete Interface Testing Complete Infrastructure Stress Test Complete Converted Data that has fallen out meets Secretary Bussey’s tolerance thresholds and operating procedures for handling those errors have been determined. Next Steps Begin Blitz Communication to Legislature, Employers, Claimants, Third Party Administrators, and data sharing partners (HSD, TRD, DFA, USDOL, etc.) Begin agency line staff training on the system Clear defect queues.

  4. August 17th 2012 – Go/No Go Decision #2 Qualifications All blocking/critical defects have been cleared, regression tested, and closed Agency has successfully completed a two week operability test – can DWS operate uFACTS Sept 1st, (business and IT) Completed transition planning, operating procedures in place for putting down mid-stream working and picking it up on the other side. Next Steps Continue Blitz Communication – Alert Claimants to certify by COB August 27th in preparation for Go-Dark Continue agency line staff training on the system Setup War Rooms (developer, infrastructure, business analyst)

  5. August 26th 2012 – Go/No Go Decision #3 Qualifications Training Complete IVR Complete VOSS Complete uFACTS Complete Transition Complete Communication Complete Next Steps Prepare for shut down Run Final legacy payment batch for processing through Wells Fargo

  6. August 31th 2012 – Go/No Go Decision #4 Qualifications Has data conversion completed successfully Have all employer, claimant, and agency accounts been properly moved to the new environment Have URLs/Firewall Ports/DNS/LDAP been successfully changed Next Steps Prepare for Smoke Testing

  7. September 1th 2012 – Go/No Go Decision #5 Qualifications Smoke Test completed successfully IVR Integration completed VOSS Integration completed Next Steps Prepare for release to the public Final Go/No Go Decision Point, once the public begins using the system there is no turning back! Monitor application, run batches for September 2nd/3rd (offices closed for Holiday weekend) Prepare for heavy call volume September 4th all hands on telephone calls War Rooms/Floor Walkers Senior Management monitoring progress, fielding Governor/Media calls

  8. Project Certification Change Request IVR In order to successfully handle the uFACTS workload additional ports and funcationality will be required in our IVR system. Project has been scheduled, DWS has been developing a detailed SOW and creating exact specs for Century Link $172,085 for the initial setup, will increase the monthly cost to ~$75K per month Discussing future IVR changes with DoIT based on funding availability

  9. Request Requesting release of additional funding $172,085 funding for IVR Questions?

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