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Teamwork via Information Technology

Teamwork via Information Technology. Chapter 12. IT. Benefits for teams : Allows virtual teams to communicate Easier access to information Increased information processing capability Problems too…. Place-Time Model of Social Interaction. Same Time, Same Place Same Time, Different Place

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Teamwork via Information Technology

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  1. Teamwork via Information Technology Chapter 12

  2. IT • Benefits for teams: • Allows virtual teams to communicate • Easier access to information • Increased information processing capability • Problems too…

  3. Place-Time Model of Social Interaction • Same Time, Same Place • Same Time, Different Place • Different Time, Same Place • Different Time, Different Place Media richness(lean vs. rich)

  4. Same Time, Same Place Face-to-face • Tend to be more cooperative • Necessary when: • Group initially forms (establish trust) • Problem is complex • Need commitment • Conflicts need to be resolved • Predicted by proximity • Allows nonverbal communication • Develop rapport (trust) • Instant feedback.

  5. Same Time, Different Place • Examples? • Problems with physically separated team? • Loss of informal, casual communication(harder to establish new relationships, build cohesion)) • Separation of feedback • Out-of-the-loop employees(harder to resolve conflicts) • Loss of observational learning. Advantages?

  6. Different Time, Same Place • Shift workers • Physical workspace- TMS • Post –It notes • “In” and “out” bins • Bulletin boards

  7. Different Place, Different Time • E-mail communication is a challenge for teams. Why? • How does IT affect social behavior? • Lack of social norms • Reduced status/ power differences • More equal participation • More rude, impulsive (potential for conflict) • Takes longer to reach consensus • Less overall communication • Riskier decision making • Studies: quality of decisions similar to F-to-F.

  8. Redesigning the Traditional Workplace to Enhance Teamwork • Flexible space • Mobile desks & movable walls • “Huddle rooms” • “Cave and commons design” • Flexible furniture • “Personal harbors” • “Puppies” • Hoteling • What is it. • Advantages?

  9. Cave and Commons

  10. Personal Harbors

  11. Modular Workstations

  12. Puppies

  13. How to Build Rapport Among Virtual Team Members? • Technology • Skip table 12-2 • Initial face-to-face (sustained- why?) • All-day videoconference • Touch base occasionally • Schmoozing. Threats to a virtual teams’ success?

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