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Efficient Complaint Resolution: Acting Quickly, Going Local, Making Formal Complaints

Learn effective ways to handle complaints: Act quickly, start locally, make formal complaints, and use useful expressions. Discuss the preference for written or in-person complaints.

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Efficient Complaint Resolution: Acting Quickly, Going Local, Making Formal Complaints

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  1. Unit Eight

  2. What can we do about a complaint • 1.Act Quickly • 2.Go Local First • 3.Make a Formal Complaint • 4.Make it Clear

  3. Useful Expressions • 1.The holiday was not at all what we expected • 2. a whole series of problems • 3.I’ m sorry, but I have to say • 4.I’m sorry, but I believe

  4. Homework • When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Why?

  5. Unit Eight Student Teaching • Huang Bang Ju • Wang Yu Jie • Jia Yu

  6. Which school do you want to go?

  7. Words Group • 1.check in( at) / check into • 2.check sth in • 3.check on sb/sth • 4.check out of • 5.check sth out • 6.check over/through sth • 7.check up on sb • 8.check up on sth • 9.check sb/sth off

  8. Comments on Student Teaching • Advantages: • Prepared details(Wang & Huang)

  9. Shortcomings:

  10. Extension for Student Teaching • The Top 6 Accidents-Waiting-to-Happen in Your Homeby www.SixWise.com 1. Cutting yourself with a knife. 2. Slamming fingers in doors/windows. 3. Falling down the stairs. 4. Getting burned while cooking. 5. Falling out of windows. 6. Electrocution.

  11. Accidents at Work

  12. First Aid First aid is the initial care given to an injured person. Mostly, this timely care prior to the arrival of the medical help means the difference between life and death. First aid must start immediately when the injury or illness occurs and continue until medical help arrives or the casualty recovers. The basic aims of first aid are: • To save life • To protect the casualty from getting more harm • To reduce pain and Priorities of Casualty Treatment

  13. First Aid Procedures

  14. Topic for Noon-chat 1.The importance of safety 2.Would you like to share with us some accidents you have either experienced yourself or observed personally? How were they dealt with and were they coped with properly? Why?

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