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CITIZEN CENTRIC REPORTING

CITIZEN CENTRIC REPORTING. Advancing Government Accountability and Transparency. CURRENT STATE OF GOVERNMENT REPORTING. The Problem. Citizens Believe. AGA Survey (2010) Dissatisfied citizens Reporting too technical Distrust in government. Entitled to transparent financial information

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CITIZEN CENTRIC REPORTING

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  1. CITIZEN CENTRIC REPORTING Advancing Government Accountability and Transparency

  2. CURRENT STATE OF GOVERNMENT REPORTING The Problem Citizens Believe AGA Survey (2010) • Dissatisfied citizens • Reporting too technical • Distrust in government • Entitled to transparent financial information • Governments have an obligation to provide this information

  3. CURRENT STATE OF GOVERNMENT REPORTING The Answer • Citizen Centric Reporting • General Guidelines • Short (four pages) • Understandable • Easy to read • Informative

  4. Easy to Construct A Report

  5. Best Practices in Developing a Report

  6. Constructing a Report – Page 1 What is the Government Chartered to do? • Vision Statement • Strategic Goals • How the government is organized • Demographics • Table to Contents

  7. Constructing a Report – Page 2 Performance Information on Key Missions and Service • Obtain input from citizens on what measures they would like to see included • Report on non-financial outcomes for 3 or 4 key missions or services (public safety, public health, roads, parks and recreation, schools)

  8. Constructing a Report – Page 2 Performance Information on Key Missions and Service (cont’d)

  9. Constructing a Report – Page 3 Revenues and Expenditures • Include revenue and cost data for major areas • Use pie charts • Reference audit conducted • Reference website for detailed financial information

  10. Constructing a Report – Page 4 Future Challenges and Economic Outlook • Include items specific to the community that will have future effects (economic changes, tax cuts or increases, major new employer, employer leaving, unemployment, technological improvements, infrastructure improvements, education, environmental aspects, being transparent, etc) • Ask for feedback by including a contact name and contact information

  11. Constructing a Report – Page 4 Future Challenges and Economic Outlook (cont’d)

  12. Constructing A Report Design Guidelines • Visual Appeal & Readability • Use of Pictures and Graphics, Color • Ample White Space (not text heavy • Free of technical jargon • Professional designer or publishing software

  13. Distribute the Report/Feedback • Print in local newspaper • Post to website • Print bulk copies – libraries, grocery stores, city hall • Hold a press conference • Governor’s office and government officials • Activist groups • Ask for feedback • Web statistics • Calls to office • Mentions in the media

  14. Completed Reports AGA Local Governments: City of Bellevue, WA City of Columbus, IN City and County of Denver City of Jefferson, MO City of Lancaster, MA City of Las Vegas, NM City of Palo Alto, CA City of Portland, OR City of Portsmouth, VA City of Saco, ME City of Stamford, CT City of Tallahassee, FL The District of Columbia The Village of Los Lunas, NM Beavercreek Township Fire Dept, OH Benton County Treasurer, WA Blount County, TN Guilford County, NC King County, WA Maricopa County, AZ Metro Govt of Nashville/Davidson Cnty, TN Palm Beach County Tax Collector, FL Springfield-Greene County Health Dept, MO St Louis County, MN

  15. Completed Reports (Cont’d) State Governments: Idaho State Police State of Idaho State of Maryland MA Developmental Disabilities Council State of Nevada State of New York State of Oregon State of South Carolina TN Comptroller of the Treasury State of Texas State of Washington State of Washington Audit Federal Government: US Coast Guard Denali Commission General Services Administration National Science Foundation The Architect of the Capitol Treasury Franchise Fund USAID US Department of Defense US Department of the Interior Other: FMI Canada The University of Guam Guam Public School System

  16. Incentives • Certificate of Excellence in Citizen-Centric Reporting (and Achievement Certificate) • Peer Reviewed • Chapter Recognition Bonus Credits • Make contact with a government, encourage them to produce and publish a four-page Citizen Centric Report—100 credits per contact made • Government that you contacted produces and publishes a four-page Citizen Centric Report—500 credits per published report

  17. Tools and Guidance Online Content Guidelines Design Guidelines Completed Reports www.agacgfm.org/citizen

  18. SUMMARY • The Problem • Dissatisfied citizens • Distrust • The solution • Citizen Centric Reporting Model • Increased transparency • The benefits • Reliable source of information • Improved relationship between citizen and government • Increased accountability • Increased civic involvement by citizens • Informed Citizenry

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