Book Review : Emotional Intelligence

1. Book Review :Emotional Intelligence Presented by : Mohd Hafiza b.Samsuddin S07263 Felicia Anak Alow S07278Tan Lik Hon 115584Ling Shin Hui S07540

2. Emotional Intelligence • Introduction • Current Issue • Book Review: Emotional Intelligence • Analysis • Conclusion

3. Daniel Goleman • Ph .D. from Harvard University • Experience writing for the New York Times and editing its science page, specializing in psychology and brain sciences.

4. Emotional Intelligence Consortium • To continue his research. • Published several other books. • Shares his framework & bibliographic references on emotional intelligence. • Strategies devoted to enhancing emotional intelligence. • Emotional intelligence tests.

5. Issues: Emotional Intelligence (EQ) is more effective than Intelligence Quotient (IQ) in career successful of manager.

6. IQ contributes, at best about 20% to the factor that determine life success. That leaves 80% to everything else. • Arguments by Goleman; • IQ-idolizing view of intelligence is far too narrow • EQ is learnable than IQ in our life. • EQ is offer an added edge in the workplace where much evidence testifies that people who are emotionally adept-who know and manage their feelings well and who lead and deal effectively with other people’s feeling.

7. 1.Positively manage emotions. • Likely to be important for managers understand how their own feeling and emotions in managing the organizations. • Can manage one’s emotional states to control emotions or to shift undesirable emotional states to more adequate one • An understanding of feeling and personality and the situation in which they perform best enables a manager to help employees to perform at a high level and feel good about the work they are doing.

8. 2. Make better decisions. • Ability to identify what they should do in situations that need a decision. • Able to understand the link between emotions, thought and actions in decision making to create a better decision in the organization. • Even in the most “rational” of decisions, emotions persists how else do they decide which criteria to use evaluating the options in making a decision.

9. 3. Effectively manage conflict and change • Ability to identify, be sensitive to and influence employee’s emotions and therefore can avoid and also manage conflict effectively. • Emotions and feelings facilitate manager to know and/or diversification in organization, so that, any problems and conflict between them and also employees can be solved and avoid.

10. Aware in changes of their own and they use of their awareness of emotions of others to change and build good relationship for a successful outcome.

11. 4. Gain trust and cooperation. • Emotional self-awareness can help the manager to being trust and build cooperation. • Enhance cooperation and the sharing information necessary for creativity and innovation. • Able to infect their employees with the emotions and good feelings led to improved cooperation and also gain trust among them.

12. 5. Inspire and influence positive action. • Better able to regulate their emotions will find it easier to develop a competency to take a positive action. • Manager with well-developed emotional skills can build an effective way to take action in their job besides he or she have an effective habits of mind that can foster them to influence positive action in their job life.

13. EMOTIONAL INTELLIGENCE : • The Emotional Brain • The Nature Of Emotional Intelligence • Emotional Intelligence Applied • Windows Of Opportunity • Emotional Literacy CONSISTS OF 16 CHAPTERS

14. Part One: The Emotional Brain • Chapter 1- What Are Emotions For? • Chapter 2- Anatomy of an Emotional Hijacking • Neurological basis of emotion and its adaptive value. • Our Two Mind- Emotional Mind & Rational Mind • Considerable attention to the dynamic interrelation of the cortex (the seat of rationality) and the limbic system, the part of the brain where emotions are processed.

16. Part Two: The Nature Of Emotional Intelligence Chapter 3 - When Smart Is Dumb Chapter 4 - Know Thyself Chapter 5 - Passion’s Slaves Chapter 6 - The Master Aptitude Chapter 7 - The Roots Of Empathy Chapter 8 - The Social Arts

17. Chapter 3 - When Smart Is Dumb • Example David Pologruto v.s Jason • Academic Intelligence has little to do with emotional life. • IQ contributes about about 20% to the factors that determine life success, which leaves 80% to other forces. Chapter 4 - know thyself • Goleman discusses a reflexive mode of experience which he calls “self-awareness” or “self-observation”. • Self-awareness is fundamental to psychological insight; this is the faculty that much of psychotherapy means to strengthen.

18. Chapter 5 - Passion’s Slaves • Emotions is something of a full-time job: much of what we do- especially in our free time, is an attempt to manage mood. • ANGER IS NEVER WITHOUT A REASON, BUT SELDOM A GOOD ONE!! • Noting that anger is the most difficult emotional impulse to resist, Goleman debunks the popular myth that “ventilating” is an effective way of reducing • anger. • Examples : self- awareness And relaxation • methods.

19. Chapter 6 - The Master Aptitude • The marshmallow test was given to several students. Professional doctors believe that this self-control test can determine how successful one will be in life. At young ages children set their tones and attitudes for life. • Chapter 7 - The Roots of Empathy • Empathy is build on self-awareness; The More open we are to our own emotion, the more skilled we will be in reading feeling.

20. Chapter 8 - The Social Arts • Emotions are contagious.  Story Of Monk • We catch feeling from one another as though they were some kind of social virus. • People who are able to help others soothe their feelings have an especially valued social commodity; they are the SOULS others turn to when in greatest emotional need. • Example: Relationship between teachers v.s students.

21. Part Three: EMOTIONAL INTELLIGENCE APPLIED Chapter 9 - Intimate Enemies Chapter 10 - Managing With Heart Chapter 11 - Mind and Medicine • The applied use of Emotional Intelligence. • The secret to a healthy long successful marriage. • By relaxing and using non-defensive listening • and speaking, a couple can efficiently work though • an argument and evolve into a productive conversion.

22. PART Four : WINDOWS OF OPPORTUNITY Chapter 12 – The Family Crucible Chapter 13 – Trauma and Emotional Relearning Chapter 14 – Temperament Is Not Destiny Part Five : Emotional literacy Chapter 15 – The Cost of Emotional Illiteracy Chapter 16 – Schooling The Emotions

23. Encourageable to VISIT : • http://en.wikipedia.org/wiki/Emotional_intelligence • http://en.wikipedia.org/wiki/Emotional_intelligence_tests

24. ANALYSIS Issue vs. Summary

25. Part One: The Emotional Brain Chapter 1 : “ What are Emotions for?” Part Two: The Nature of Emotional Intelligence Chapter 3 : “When Smart Is Dumb” Part Three: Emotional Intelligence Applied Chapter 10 : Managing with Heart. Part Four: Windows Of Opportunity Chapter 12 : The Family Crucible

26. Part One: The Emotional BrainChapter 1 : “ What are Emotions for?” • Each emotion offers a distinctive readiness to act; • Direction that has worked well to handle the recurring challenges of human life. • Effective life = both of the minds ( EQ & IQ )

27. Part Two: The Nature of Emotional IntelligenceChapter 3 : “When Smart Is Dumb” • Very low IQs end up in menial job; high IQs tend to become well-paid-but by no means always (Goleman, 1995, p. 36) • Manager with well-developed emotional skills are more likely to be content and effective in their lives, mastering the habits of mind that foster their own productivity.

28. Ability model of Emotional Intelligence Clearly communicate - measuring/studying Respect value of other - discrete personality variables Outcome - exactly Clearly integrate - other variables Source: Daniel Goleman’s book: Emotional Intelligence: p. 43. Source: Daniel Goleman’s book: Emotional Intelligence: p. 43.

29. Part Three: Emotional Intelligence AppliedChapter 10 : Managing with Heart. • Low Emotional Intelligence lower Productivity mistakes Missing deadlines Defensive Not satisfied crash and burn

30. Figure : Goleman's five Emotional competencies 5. Emotional states associated and successful. 4. Enter,sustain interpersonal relationships. 3. Read, sensitive, influence other people's emotions. 2. Manage one's emotional states 1. Identify, name one's emotional states,understand the link between emotions, thought and action. Source: Daniel Goleman’s book: Emotional Intelligence: Why it can matter more than Source: Daniel Goleman’s book: Emotional Intelligence: Why it can matter more than IQ. IQ.

31. Part Four: Windows Of OpportunityChapter 12 : The Family Crucible • The basic Emotional Intelligence (page 218 (Goleman, 1995) Recognize, Manage, Harness feeling, Empathizing, Handling feeling

32. Confidence Curiosity Intentionality Self-control Relatedness Capacity to communicate Cooperativeness High EI

33. Conclusion • Success correlates mainly with emotional intelligence. • The manager with high Emotional Intelligence is tend to be more successful than those manager who do not. EQ + IQ = Successful

34. RM 48.90 RM 48.30 RM 34.90 Source: "http://en.wikipedia.org/wiki/Emotional_intelligence"

35. Q & A Session