Information Technology Class Concepts

1. Information Technology Class Concepts

2. IT Career Branches • Technology Support • Business and Technology Applications • Networking • Operations and Systems • IT Management Series

3. 15 New IT Banded Classes • Technology Support Technician • Technology Support Analyst • Technology Support Specialist • Business & Technology Applications Technician • Business & Technology Applications Analyst • Business & Technology Applications Specialist • Networking Technician • Networking Analyst • Networking Specialist • Operations & Systems Technician • Operations & Systems Analyst • Operations & Systems Specialist • Information Technology Manager • Information Technology Director • Information Technology Executive

4. IT Job Family Structure IT Executive IT Director IT Manager

5. Branches into Classes • Each Branch is broken down into three Classes: • Technician • Analyst • Specialist

6. Classes into Competency Levels • Each class is then broken down into three competency levels: • Contributing • Journey • Advanced

7. Business & Technology Applications Analyst Role Summary: This is technical and analytical work in developing, designing, and/or supporting applications for the business, research, and/or instructional functions of clients. Employees participate in the development of solutions using programming expertise for day-to-day problems to include maintenance, modification or development of complex inter-related applications/solutions. Solutions link technical knowledge with business, research and/or instructional solutions and may range from consulting services (software or hardware recommendations) to developing integrated-automated systems. Duties include client needs assessment as well as evaluating hardware availability and software requirements. Employees should be able to work independently with minimal supervision. CompetencyDefinition Communication Clearly conveying verbal, non verbal (sign language, body language, gestures), or written information and ideas to individuals or groups to ensure that they understand the message. Listening and responding appropriately to messages from others. Consulting Providing guidance, advice and counsel to others in a particular area of expertise. Customer Service Developing and maintaining strong relationships with customers by listening and understanding the customer and responds to identified needs. Organizational Awareness Understanding the organization’s mission, the function of the specific work unit and how they work with other work units to serve the customer. Planning/Organizing Establishing courses of action for self and others to ensure that work is completed efficiently. Project Management Providing oversight for a formal project that establishes a set of tasks and activities associated with an intended outcome and timeline. Technical Support Identifying problems, determining possible solutions, and taking action to resolve the issues. Teamwork Actively participating as a member of a team to move toward the completion of goals. Technical Solution Possessing a satisfactory level of technical and professional skill or knowledge in position- Development related areas and keeping up with current developments and trends in areas of expertise.

8. What is a competency? Competencies are the observable and measurable set of: • skills • knowledge • abilities • key behaviors that are necessary to perform the job

9. Technology Support Branch • Nearly 1/3 of positions will move to the Technology Support Branch • Found at all DHHS divisions and institutions • Tech Support positions provide support and training to computer users (Microsoft products and specialized programs)

10. Technology Support Technician • Serve as a technical resource • Seek clarification of problems • Perform routine diagnostics • Explain procedures to users

11. Technology Support Technician

12. Technology Support Analyst • Duties are more consultative in nature • Develop creative solutions • Explain programs or policies to users and persuade or negotiate cooperation or consensus

13. Technology Support Analyst

14. Technology Support Specialist • Serve as a high-level technical expert in a specific area • Consult with other experts to resolve problems • Conduct research and identify resources • May manage projects, timelines, and resources

15. Technology Support Specialist

16. Business & Technology Applications (BTA) • Approximately 1/3 of positions have been moved to the BTA series • Located primarily at DIRM but can be found at other DHHS divisions and institutions • Create, implement, support, and maintain technical application solutions

17. BTA Technician • Using specification, write applications that collect, store, manage, and manipulate data to meet client needs • Modify existing programs, use packaged programs, develop programs under direction of higher-level BTA staff • Test programs and prepare documentation

18. BTA Techncian

19. BTA Analyst • Develop application solutions by linking technical knowledge to business needs. • Technical and analytical work relative to development, design, and/or support of applications

20. BTA Analyst

21. BTA Specialist • Create, implement, maintain technical applications that have a broad organizational scope • Serve as a resource to other applications development staff • No positions moving to this title on the initial crosswalk

22. Networking Services • Responsible for installation, maintenance, repair and performance of voice, data, and video network systems • 21 positions cross walked to this new branch

23. Networking Technician • Install, maintain, and repair voice, data, and video network systems • Resolve network-related issues by using technical specifications • May troubleshoot network via monitoring or diagnostic tools. • Limited focus group data available for N/W Technician

24. Networking Analyst • Responsible for network systems planning, configuration, installation, maintenance, high-level troubleshooting • May be responsible for security systems

25. Networking Analyst

26. Networking Specialist • Technical specialist in networking, enterprise network planning, security, n/w system administration, among others • No positions moving to this title on the initial crosswalk

27. Operations & Systems • 29 Operation and Systems positions • Operate computer equipment and auxiliary equipment • Schedule and run production jobs • Located primarily at DIRM, with a few positions at DPH and DDS

28. Operations & Systems Technician • Set-up and schedule production jobs • Operate auxiliary equipment to handle production output • Monitor the computer, update databases, and produce reports.

29. O & S Technician

30. O & S Analyst • Troubleshoot and improve operating systems • Monitor computer system usage • Update operational software or new utilities to optimize system performance • No focus group conducted

31. O & S Specialist • No positions moving to this title on the initial crosswalk

32. IT Management Series • IT Manager: Leads professional IT staff directly or through other managers. • IT Director: Oversees a large, complex work unit; makes policy decisions; sets strategic direction; supervises other managers. • IT Executive: Senior level director of IT functions for a large agency.

33. Class Competency Profiles web address: • http://www.dhhs.state.nc.us/humanresources/banding/it_branches_paths.html

34. Exercises

35. Next Steps…. Proposal for Classification Decisions • IT Management provides new or revised position descriptions to DIRM’s appointed designee for concurrence on IT role and proposed classification. • Once the DIRM designee and IT manager agree on role, the final position description and o-chart is sent to the local HR Office for review and processing.

36. Next Steps (cont’d)…. • The HR analyst will negotiate with management if differences exist between the recommended classification title and the classification title identified by HR. • Classification requests will be forwarded to OSP until such time as delegation is granted to DHHS HR.

37. Next Steps (cont’d)…. Proposal for Salary Decisions • Salary decisions rendered by local IT management would not be routed through DIRM for review. • Decisions would stay internal to the respective program to be subsequently reviewed and approved by OSP until delegation is granted to DHHS HR. • Until delegation of authority is expanded to both DHHS HR and to DHHS management, salary administration decision processes will be routed to DHHS HR.