BP Centro Objectives and Policies

1. BP CentroObjectives and Policies Emily Abraham-Linesch (CEO) Nik Ily Diyana (COO) Tengku Nuratiqah (CHRO)

2. Agenda • Company Overview • Mission Statement • Values and Ethics • Economic Goals • Governments • Long Term Organizational Objectives • Short Term Organizational Goals • Attitude Toward Change • Policies

3. Company overview • Experienced great growth in the US and globally • Delivers services and products such as: • Gasoline, oil and services • Food products and services • Grocery products • General merchandise and service establishments • Entertainment • Does not own companies, but leases facilities • Builds relationship on a long-term basis • Petroleum and auto-related products must be purchased from BP

4. Mission Statement • We are commited to our customers in terms of providing them with high quality products and services 24 hours a day, 7 days a week, 365 days a year. • We are involved in the real estate business and it is our goal to develop a concept of shopping complex through Europe.

5. Values and Ethics • Respect for Human Rights, • Protection of the natural environment, • Fairness and honesty in human relationships, • High quality standards, • Customer and employee satisfaction, • Develop a strong brand image.

6. Main Economic Goals • Serve the emerging markets • Penetrate into the European market • Create brand awareness • Gain market share

7. Governments • Ensure good relationship • local • national • Fulfill • work legislation • legal requirement • Political environment • fair • direct

8. Long Term Organizational Objectives • Promote BP Centro corporate culture • In 5 years time • BP – regional center of excellence • Training centers in Finland • Future managers

9. Short Term Organizational Goals (1) • Develop concept of world wide • Act local • Official language • * English • Fight discrimination • Build a strong corporate culture • Build relationship • Efficient communication • Collaboration with franchisees

10. Short Term Organizational Goals (2) • Encourage communication among district managers team • Customer service • 24/7 • 365 days

11. Attitude Toward Change • To set up the company’s reputation, need for some stability and landmarks, • Be on the edge of change in terms of quality management, • Adopt a proactive attitude toward change on a long term view.

12. Policies (1):Accountability To Stakeholders • Relationship management • coordinating with stakeholders to avoid prejudicial activities to environment and the community • Impact assessment • to evaluate the consequences of business activities on people (proactive approach)

13. Policies (2):Relationships With Employees • Employee empowerment • Reward excellence through bonuses or share options • Always get the best person for the job, from within if possible • Make sure individual goals match corporate goals • Provide possibilities to balance work life and family life

14. Policies (3):Internal Structure • Favor constant tapping of upcoming technology to: • minimize labor cost • develop a HRIS to enhance communication and improve efficiency of information sharing • Build a team-oriented organization and participative environment • Outsourcing when feasible

15. Policies (4):Monitoring, Controlling • Measure results regularly against set goals and re-evaluate goals if necessary • Regular benchmarking for continuous improvement • Encourage structured feedbacks • Organize internal auditing

16. Conclusion • Emphasize on corporate culture • Build excellence using edge-cutting technology and state-of-the-art HRM methods • Adapt to the needs and environment