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AI powering the new workforce

AI powering the new workforce. Marcus Sawyerr, President Adecco Group X. AI Summit San Francisco 2017. MEET. Sarah Head of Legal. John HR Business Partner. Dan Production Supervisor. AGX. Today all three are stuck in delivery mode.

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AI powering the new workforce

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  1. AI powering the new workforce Marcus Sawyerr, President Adecco Group X AI Summit San Francisco 2017

  2. MEET Sarah Head of Legal John HR Business Partner Dan Production Supervisor AGX

  3. Today all three are stuck in delivery mode. Blame inefficient processes, transactional responsibilities and administrative tasks. AGX

  4. WE’RE AT THE HYPE OF THE HYPE CYCLE Dan, Sarah and John have heard a thing or two about AI but now what? Deep Learning 2-5 years until plateau reached Visibility Machine Learning 5-10 years until plateau reached Virtual Assistants more than 10 years until plateau reached Autonomous Vehicles Blockchain Virtual Reality Augmented Reality AI General Intelligence Maturity Technology Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity Source: Gartner Hype Cycle for Emerging Technologies, 2017 AGX

  5. GETTING PEOPLE THROUGH THE DOOR How we’ll be hiring in the future Image by Microsoft

  6. HIRE AT THE PUSH OF A BUTTON Company Anticipating your company’s needs based on historical data and predictive analysis • Types of roles needed for the upcoming months, by location, type • Automated Job Descriptions • Cultural fit assessments based on reviews / feedback • Automated compensation package based on market analysis • Anticipation of career transition opportunities based on strategic priorities Market AGX

  7. HOW JOHN’S JOB WILL CHANGE Hiring models suggested by AI Feedback loop Adjusted / confirmed by John Recruiting initiated TOMORROW TODAY AGX

  8. GETTING WORK DONE How we’ll be creating value in the future Image by Microsoft

  9. VALUE CREATION IN THE AI ECO-SYSTEM Sarah and Dan fulfill one job. TODAY TOMORROW AI Trainers Creatives Content Moderators Change Agents AGX

  10. PERSONAL DEVELOPMENT AI to highlight ‘jobs to be done’ as career opportunities depending on current skillset & aspirations John supports and advises on personal / career development. John supports in critical situations only. TODAY TOMORROW Dan fully owns his personal development with the support of an AI coach. MYA to support personal development (LONG TERM) AGX

  11. 47 % of U.S. jobs are at risk of being replaced by AI technologies and computerization AGX

  12. Only 9% of jobs are at risk of being fully replaced. Majority of jobs to be amplified by AI. AGX

  13. IMPACT ON JOBS – TASKS REPLACED BY AI Exp. 2 - Value Creation Exp. 1 - Hiring Professional drivers (truck, bus, taxi) HR Specialists Role impacted Reason AI in automated vehicles leverages ML with real-time situational awareness AI in theCreationofJob Descriptions Sourcing, Screening, Assessment Interview SchedulingandEngagment $56,000 $35,000 ($17/hr) Median salary 960k jobs 2.2-3.1 million full & part-time jobs Number in US Mid-term (5 years) Long-term (approx. 10 years) When AGX

  14. IMPACT ON JOBS – AMPLIFIED BY AI Exp.4 - Value Creation Exp. 3- Value Creation Customer Services Analysts & Specialists Role impacted Reason Virtual customer assistant applicable across all industries. These roles will be elevated in the short term, as AI continues to learn from their inputs. $32,300 ($15.53/hr) Median salary 2.5 million jobs Number in US Mid-term (5 years) When AGX

  15. ETHICS, AI AND THE FUTURE OF SKILLS Critical Thinking Empathy Creativity AGX

  16. Rethought business processes Training, historical data & human judgment Education Empathy & critical thinking Clean / structured data sets Change management Data quality Data privacy concerns Transformation Messy processes Bias Context REQUIREMENTS TO GET ‘THERE’ Vision Requirements Obstacles AGX

  17. 3. Prepare to tackle the obstacles you’re company is likely to face 2. Develop a clear AI strategy 1. Understand the potential of AI in your functional area TAKE ACTION Educate yourself, think about what ‘jobs’ can be replaced vs. amplified and what preparation is required Data quality, business processes, education & change management Review and test solutions available in your area of expertise AGX

  18. THANK YOU Marcus Sawyerr, President Adecco Group X

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