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Bryan Davis President of the Kaieteur Institute for Knowledge Management.

The Smart Enterprise of the Future: Managing Project Expertise for More Effective Decision-making and Results . Bryan Davis President of the Kaieteur Institute for Knowledge Management. . ABSTRACT.

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Bryan Davis President of the Kaieteur Institute for Knowledge Management.

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  1. The Smart Enterprise of the Future: Managing Project Expertise for More Effective Decision-making and Results Bryan Davis President of the Kaieteur Institute for Knowledge Management. PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  2. ABSTRACT Title: The Smart Enterprise of the Future: Managing Project Expertise for More Effective Decision-making and Results To achieving successful project outcomes in today’s increasingly complex and fast-changing environment, project leaders have to have the capability to skilfully harness and mobilize knowledge resources. Doing so requires greater insight, skill, and precision in knowledge engagement, knowledge transfer and performance measurement. This presentation will use interesting case examples to illustrate several knowledge problems which project managers invariably face. It will share some fresh ways to think about several interesting recurring challenges such as: · How to transfer tacit knowledge and tribal know-how? · How to impart wisdom and experience inter-generationally, and across your enterprise? · How to close the gap between knowing and doing? · How to deal with culture and knowledge politics? The presenter will review a few selective and proven practices which can be used to deal with these issues in the most effective manner. The argument will be advanced that having an open mindset, understanding network science, and adopting a performance system which includes enhanced metrics, are core skills which Project Managers need to learn. These are new leadership lessons applicable to and of great value to all Project Managers. PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  3. Proposed: A New Learning Agenda The Learning Agenda involves enhancing our understanding, mastery, and developing deep smarts about: Mental Models – how our mindsets influence action The Science of Networks – how network centric design is changing organizational dynamics Enhanced Performance Metrics – influences the achievement of peak performance business results PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  4. Tacit Knowledge How to transfer tacit knowledge and tribal know-how? What is it ? Tacit to Tacit Tacit to Explicit Intangible, informal, unstructured, experiential, intuitive, implicit, Polanyi and the Scientific Method Socialization Social media Trust PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  5. Knowledge Transfer © Dorothy Leonard and Walter Swap, Deep Smarts Boston, MA: Harvard Business School, Press 2005 How to impart wisdom and experience inter-generationally, and across your enterprise? Organization Curation Mentorship Events – Fair, Cafe Rewards & Recognition Incentives & Motivation PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  6. Knowing-Doing Gap How to close the gap between knowing and doing? PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  7. Knowledge Socio-Political Dimension Dee Hock was the founder and CEO of VISA International http://www.fastcompany.com/magazine/05/deehock.html How to deal with culture and knowledge politics? Governance with principles – Visa & Dee Hock Example Knowledge Charter PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  8. Open Mindset PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  9. Thinking & Action How you THINK about a problem affects ACTION THE PRINCIPLE PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  10. What Business Are We In? http://www.fastcompany.com/magazine/33/one.html “There are two keys to innovation. The first is the ability to think beyond relatively conventional paradigms and to examine traditional constraints using nontraditional thinking. You have to be able to go outside your own frame of reference and find another way to look at a problem. Before I founded Federal Express, overnight delivery didn't exist on a national scale. My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to the transportation business. Using a central clearinghouse, along with a hub-and-spoke system of dissemination, enabled us to deliver, point-to-point, anywhere in the United States -- absolutely, positively overnight. The second key to innovation is the ability to discern the important issues and to keep your real goal in view. I don't think that we understood our real goal when we first started Federal Express.We thought that we were selling the transportation of goods; in fact, we were selling peace of mind. When we finally figured that out, we pursued our goal with a vengeance. We provided each of our drivers with a handheld computer and a transmitting device. We made it possible for our customers to track their packages right from their desktops” Frederick W. Smith, Chairman, President, and CEO FedEx Corp. PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  11. Theory & Action Clayton M. Christensen is the architect of and the world’s foremost authority on disruptive innovation http://thehighvelocityedge.mhprofessional.com/apps/ab/read-an-excerpt/foreword-by-clayton-christensen/ “The term theory gets a bum rap among most managers because managers are practical people and theory normally is associated with the word theoretical, which has a connotation of impracticality. However, a good theory is consummately practical because a well-researched theory is a contingent statement of what causes what and why. The law of gravity, for example, actually is a theory. It is extremely useful because it allows us to predict in advance, without having to collect experimental data, that if we step off a cliff, we will fall. Good theories allow us to predict the result of an action accurately. Even though most managers do not think of themselves as being theory-driven, they are in reality voracious consumers of theory. Every time managers make a plan or take an action, it is based on some theory or mental model in the back of their minds that leads them to believe that the action being taken will lead to the desired result. The problem is that managers are rarely aware of the theories they are using and often use the wrong theories for the situations in which they find themselves.” PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  12. Mental Models • Peter Senge’s book The Fifth Discipline identifies five core disciplines required of a learning organization: personal mastery, mental models, shared vision, team learning, and systems thinking. • mental models are: "deeply ingrained assumptions, generalizations, or even pictures and images that influence how we understand the world and how we take action." PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  13. SUCCESS MINDSET http://mindsetonline.com/abouttheauthor/index.html PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  14. THE MENTAL GAME in SPORT PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  15. THE MENTAL GAME in SPORT PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  16. Medical Decision-Making PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  17. Macro-Cognition in Critical Situations PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  18. SMALL CHANGES CAN YIELD TO BIG RESULTS How Clearer Visible Pricing Change Led To Vastly Improved Sales Lessons learned from studying buyer behaviour PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  19. The Power of Thinking Differently http://blueoceandiscovery.com/images/cirque.jpg PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  20. From Closed to Open Mindset http://www2.haas.berkeley.edu/Faculty/chesbrough_henry.aspx PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  21. KNOWLEDGE PATTERN RECOGNITION • ADAPTIVE KNOWLEDGE PATTERN RECOGNITION http://www.afcea.org/signal/articles/templates/SIGNAL_Article_Template.asp?articleid=444&zoneid=87 http://kikm-knowledgedelta.blogspot.com/2007/01/power-of-knowledge-pattern-recognition.html PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  22. THE MENTAL GAME in KNOWLEDGE MASTERY REQUIRES UNDERSTANDING THE MENTAL GAME,MENTAL MODELS, MENTAL MAPS, ATTITUDES, BELIEFS, ASSUMPTIONS PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  23. The Science of Networks PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  24. The Science of Networks understanding network science PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  25. Science of Networks http://www.kurzweilai.net/images/bursts.jpg http://www.nd.edu/~networks/Linked/index.html PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  26. Small World Network Patterns City Network Topographic Network Tree Network Protein Network Neural Network Synaptic Network PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  27. Small World Network Patterns Transportation Network Airline Hub & Spoke Network Energy Pipeline Network Internet Connections Network Electricity Grid Network River Network PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  28. The Network IS the Business • Can You Imagine Fedex or UPS Today Without Their Network • The Network is indeed pervasive • The Network really is the business. PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  29. The Network-Centric Military PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  30. Networked Knowledge Is A Force Multiplier Bob Metcalfe Metcalfe’s Law as the number of nodes in a network increases the value of the network increases exponentially PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  31. Douglas Carl Engelbart NETWORK SCALING http://dougengelbart.org/colloquium/session_01/session_01.html PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  32. Network Effects & Increasing Returns Paul Romer http://w4.stern.nyu.edu/faculty/static/photos/promer.jpg Brian Arthur PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  33. Network-Centric Innovation http://www.theglobalbrain.net/book.html PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  34. Social Networks http://localknowledge.be/wp-content/uploads/2011/08/social-network-logos1.jpg PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  35. CROWDSOURCING http://andremellokubric.wordpress.com/2011/04/28/crowdsourcing-a-quick-overview/ PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  36. Social Network Analysis (SNA) http://www.fmsasg.com/SocialNetworkAnalysis/SocialNetworkAnalysis_Graph_Gradient.gif PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  37. Graphic Visualization of Networks http://www.visualcomplexity.com/vc/index.cfm?domain=Knowledge%20Networks PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  38. Applying network analysis tools • Graphical Visualization • Gaming • Simulation • Modeling PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  39. Expertise Networking Model PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  40. Impact on Decision-Making • Network Centricity leads to new ideas, thinking, practices, and software • we can more effectively tap into available expertise: • Access Brainpower • Connect Intelligence • Leverage Knowledge Resources • Transfer Knowledge • Collaborate in teams • Influence change • Reshape political culture PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  41. Pioneering Corporate Anthropologist An organization’s collective knowledge and experience, embodied in informal networks, is its most valuable asset during times of change http://www.drkaren.us http://www.netform.com

  42. Knowledge Networks PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management” KNOWLEDGE FLOWS THROUGH PEOPLE AND NETWORKS, SO WE NEED TO OPERATE WITH A DEEPER UNDERSTANDING OF THE SCIENTIFIC PRINCIPLES BEHIND NETWORKS

  43. Rethinking Performance Metrics Enhanced Performance Metrics adopting a performance system which includes enhanced metrics PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  44. The Economics of Happiness http://www.project-syndicate.org/commentary/singer78/English http://museumplanner.org/wp-content/uploads/2009/11/world_happiness.png PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  45. Rethinking our Metrics “you can’t help but wonder whether it’s time for us to start rethinking how we count. As Kennedy suggests, our primary definition of global success, GDP “measures everything…except that which makes life worthwhile.” Chip Conley http://www.peakorganizations.com/wp-content/uploads/Slide13.png PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  46. INTANGIBLES INDEX EXAMPLE PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  47. Innovation Indicators http://www.globalinnovationindex.org/gii/main/analysis/showcountrydetails.cfm PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  48. Innovation Indicators http://www.jointventure.org/ http://www.bostonindicators.org/Indicators2008 http://www.globalinnovationindex.org/gii/ http://www.illinoisinnovation.com/about PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  49. Rethinking Performance Indicators • Governance • Transparency • Livability • Sustainability • Corporate social responsibility • Knowledge readiness • Creativity • Others... http://news.xinhuanet.com/english2010/china/2011-09/16/c_131142906.htm PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

  50. Australia Auditor General http://www.psnews.com.au/Page_psn2821.html

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