Welcome to VOICEMAIL USER TRAINING V8+ PowerPoint.

1. Welcome to VOICEMAIL USER TRAINING V8+ PowerPoint. Press any key to continue

2. Contents Click the box to view the headings contents Voicemail Further documentation is available on the CD shipped with the system PowerPoint and User Guide

3. Welcome The Voicemail Tour • Step 1 • Dial the Voicemail Group. E.g. 622 • Enter your 4 digit security (if asked) • 9 plus your extension number (eg. 9EEE)

4. 1 2 3 INTERN VM RETRIEVE VM 4 5 6 ABSENT 7 8 9 SPECIAL FUNC * 0 # EXIT Special Functions Menu • Step 2 • Listen to the voice prompts • Step 3 • Select the “Special Functions” option to allow you to enter your Greeting Messages - press 9

5. 1 2 3 LISTEN GREETING RECORD GREETING DELETE GREETING 4 5 6 EXTERN PHONE XFER PHONE 7 8 9 EVN ENABLE * 0 # CHANGE PASSWORD EXIT The Greeting Message • Step 4 • Press 1 to listen to your existing greeting message • Press 2 to record your greeting message • Press 3 to delete your greeting message • (eg. “Hi, you’ve reached the voicemail of YOUR NAME. Please press zero to return to the operator, or leave your message after the tone. Thank you”)

6. Sample Greeting Messages Hi, you’ve reached the voicemail of YOUR NAME. You may contact me on 0418 000 000, or please leave your message after the tone, and press star to finish. Thank you. You have reached the voicemail of YOUR NAME. Press 0 now to return to the operator, or leave your message after the tone. Thank you. Please note the position of the “press 0” option within the message.Don’t leave it till the end of your message as an option.

7. A Message Arrives MSG: 622 on LCD and Call Back flashing Flashing MSG LED Press the “Call Back” button or dial Voicemail Hunt No. 622

8. 1 2 3 INTERN VM RETRIEVE VM 4 5 6 ABSENT 7 8 9 SPECIAL FUNC * 0 # EXIT To Retrieve Voicemail from Handset • Step 1 • Dial the Voicemail No. E.g. 622 • Enter your security code • Step 2 • Select option 1 - press 1

9. PLAY NEXT PREVIOUS 1 2 3 4 5 6 7 8 9 DELETE * 0 DELETE ALL # EXIT Retrieving Voicemail Internally • “New messages (number). Archived messages (number).” • To listen, press 2. • To select the next message, press 3. • To select the previous message, press 1. • To delete, press 9. • To delete all, press 0 while service message is playing (you will be asked to confirm). • To exit, press ‘*’ until the Ariamail2 says “Goodbye”

10. To Retrieving Voicemail Externally • Dial in & wait for one of the following: • a) Day or night message & then enter #321 • b) Ask the operator to transfer to your extension during your greeting message enter #321 • c) Phone your direct line & while the greeting message is playing, enter #321 • Then follow the instructions as normal.

11. 1 2 3 LISTEN GREETING RECORD GREETING DELETE GREETING 4 5 6 EXTERN PHONE XFER PHONE 7 8 9 EVN ENABLE 0 * # CHANGE PASSWORD EXIT External Notification • From the opening Menu - select Special Functions by pressing 9 • Step 1 • Press 5 to set up the phone number you wish to be contacted on - mobile or any external number. • Step 2 • Now to activate, press 7 and it will say “external notification enabled” to deactivate (now or later) press 7 again and it will say “external notification deactivated”

12. 1 2 3 LISTEN GREETING RECORD GREETING DELETE GREETING 4 5 6 EXTERN PHONE XFER PHONE 7 8 9 EVN ENABLE 0 * # CHANGE PASSWORD EXIT To change or delete your security code • From the opening Menu - select Special Functions by pressing 9 • Step 1 • Enter # plus your security code (Eg.#9EEE) • Step 2 • Enter your new 4 digit security code, then as asked, confirm your new security code • Step 3 • Enter 4 stars (****) and confirm, then you will no longer be asked for your security code.

13. Thank you To return to the main menu click below