What is Emotional Intelligence?

1. What is Emotional Intelligence?

2. What is Emotional Intelligence? • EQ involves self-awareness. People with good self-awareness are aware of how their emotions are affecting them and others around them.

3. What is Emotional Intelligence? • EQ is about how we process delayed gratification, fear, anger and anxiety.

4. Why is EQ so Important? • 85% of success is due to EQ. Only 15% is due to IQ.

5. Why is EQ so Important? • Strong EQ enables you to build healthy relationships.

6. Why is EQ so Important? • Distressing emotions that are not managed well affect our ability to think, focus and get work done.

7. Two Major Categories of EQ • Personal Competence • Social Competence

8. EQ Competencies

9. Self-Confidence • Strong self-image • At rest with yourself • Able to handle stress • Learning to be positive

10. Self-Awareness • Knowing my internal state • Owning my own choices, values, preferences and beliefs • Understanding my feelings and their effects on myself and others • Having a strong sense of self-worth • Having accurate self-assessment

11. Relationships • Learning how to relate well to others • Effective in conversation • Listening and empathy • Awareness of the needs, feelings and concerns of others • Able to get beyond my own needs to meet the needs of others

12. Teamwork & Work Effectiveness • Able to participate in a group to accomplish a goal or get work done • Capable of resolving disagreements • Effective in communicating with the team • Competent at working under a boss • Dependable at following through on work

13. Self-Management • Managing internal feelings and thoughts • Self-control • Transparency and integrity • Adaptability • Initiative

14. Overview of Our Seminar 1. What is Emotional Intelligence? 2. Self-Awareness 3. Emotional Awareness 4. Effective Communication and Listening 5. Self-Management 6. Resolving Conflict 7. Personal Development Plan 8. Personal Coaching