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Enhance your communication skills with written and spoken forms, such as emails, reports, presentations, and meetings. Improve clarity, coherence, and fluency in all interactions. Dive into the world of digital communication through webinars, forums, and social networking platforms. Overcome challenges and master the art of effective communication.
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Communication English 2
Forms of communication Written: printed, e-communication Spoken: F2F, over the phone/the Internet • Newspapers, Magazines, Journals • E-mails, Letters (snail mail) • Reports • Proposals • Contracts • Memos • Manuals • Brochures • Enquiry • Texting (text messaging) • Faxes • Forums • Chat • Blogs • Websites, Web pages • Survey, Questionnaire • Interviews • Presentations • Conferences, Seminars • Meetings, Negotiations • Small talk • Social networking (FB, Twitter, WhatsApp, Viber…) • Video conferencing • Web conferencing • Webcast • Webinars
Communication – it’s much easier said than done • A difficult problem to solve • A bad effect that an action, decision has on sth. • Things sent by ship, plane, train or truck • To follow • A place at the port, airport or border where the officials check whether the goods are legal... • To officially give sth. to sbd,or decide that sth. can be used for a specific purpose • Delay your decision to answer phone until you know who’s calling you • To get more information than you can deal with • Repercussion • To track • Allocate • Information overload • Hard nut to crack • Customs • Screen calls • Cargo
Communication: complete the sentences with the best word. • Good presenters rarely ramble. They usually try to be as .... as possible. a) inarticulate b) hesitant c) succinct 2. Her arguments were so ... that we all agreed to her proposal. a) fluent b) extrovert c) persuasive • The audience were very .... and carried him through his difficult presentation. a) responsive b) eloquent c) coherent • She is a very .... person. She always keeps her attention fixed on what she wants to achieve. a) sensitive b) focused c) fluent • Everybody seems so ... here. They behave and speak freely, and do not really care what other people think. a) incoherent b) inarticulate c) uninhibited • We know that not all politicians are ... Some even use an autocue. a) eloquent b) inhibited c) hesitant
Make nouns from the following adjectives: -ce, -cy, -ity, -tion, -ness • Coherent • Eloquent • Fluent • Hesitant • Inhibited • Persuasive • Responsive • Clear
Make nouns from the following adjectives: -ce, -cy, -ity, -tion, -ness • Coherent • Eloquent • Fluent • Hesitant • Inhibited • Persuasive • Responsive • Clear • Coherence • Eloquence • Fluency • Hesitation • Inhibiton • Persuasion, Persuasiveness • Response, Responsiveness • Clarity
Say or tell? • Tell a story • .... the time • As far as I can .... • .... yes or no • ....sbd. to do sth. • ....sbd. what to do • ....hello/goodye • ... a lie/lies • ....what you mean • ....sth. under your breath
Say or tell • Can you think of situations when it might be better no to ...the truth? • How easy or how difficult do you find it to ...other people to do things for you? • In meetings how often do you ....what you think? • Have you ever .....a joke in English? • How easy or difficult is it to ...... the difference between the banknotes in your country? • Can you .........“Good morning” in more than three languages?
KEY: say or tell • Tell a story, tell the time, as far as I can tell, say yes or no, tell sbd.what to do, tell sbd. to do sth, say hello/goodbye, tell a lie, say what you mean, say sth.under your breath • Tell • Tell • Say • Told • Tell • Say
The new digital business • https://www.youtube.com/watch?v=_h1XmNejD-s • watch: min 3 – min 7.11
