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Welcome to the Riverside Coach Quarterly Meeting

Welcome to the Riverside Coach Quarterly Meeting. Introductions. Who’s here? Name Favorite Sport. Topic Review. Communication. Communication. Participation. Participation. Education. Education. Education. Participation. Participation. What worked? What didn’t?. Using the website

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Welcome to the Riverside Coach Quarterly Meeting

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  1. Welcome to theRiversideCoach Quarterly Meeting

  2. Introductions Who’s here? Name Favorite Sport

  3. Topic Review Communication Communication Participation Participation Education Education Education

  4. Participation Participation

  5. What worked? What didn’t? Using the website Quarterly Coach Newsletter Receiving FAQs by email Setting up email groups Participation

  6. Education Education Education

  7. Implementation Schedule Update Release 1—In More Detail: Includes the Office Administration components of C-IV Offices, Units and positions that allow the functions of the C-IV system to work Staff information, including all users of the system and their Security Access Profiles Security Access Profiles are detailed and can be customized to include specific access to areas and pages of the system. Includes the Service Providers (including Internal Service Providers) Education

  8. Implementation Schedule Update Release 1—In More Detail: Who are the Release 1 users? Who will be trained? All Supervisors and Managers Resource Databank Maintainers From GAIN, ICCM, Fiscal, Child Care, IT, Human Resources Total users = 369 (this is 18 % of C-IV’s total users in Riverside) Courses include: System Navigation Security Rights Administration Office Administration Resource Databank Administration Courses range from 6-9 hours each Training team just completed testing of these training courses, using individuals from all four counties. Education

  9. Implementation Timeline 2003 2004 April Jan April October July October Jan July Nov. 2003 – March 2004 March 2004 March 2004 – June 2004 May 2004 - July 2004 July 5, 2004 July 2004

  10. Training: Online Help Demo For every C-IV System page, there will be a corresponding page of online help Each online help page will contain: The Purpose of the C-IV System page How To’s on the page Descriptions of what users see on the page (e.g., buttons, text fields, dropdown boxes) Education

  11. Online Help Demo Link Education

  12. Line Staff Demo Feedback • Remember the Coach’s two Roles? • Line Staff Demonstrations were held from August-November of this year. • Over 1171 staff attended sessions in all offices • Half of attendees had heard of C-IV only 1 or 2 times • Only 33% had visited the C-IV Website • By the end of demo, 99% said they understood what C-IV was • What did you hear when staff came back? Communication Education

  13. Tic-Tac-Toe Game

  14. Communication Communication

  15. Change Discussion Guides • A guide to: -PrepareCounty Staff for successful implementation of the C-IV system -Help Managers and Supervisors describe process changes to members of their team • Guides will be distributed October 2003, two months prior to R1 training. • Guides will be distributed by Managers or Supervisors. • Supervisors will receive CDGs in Leadership Series III. Communication

  16. Change Discussion Guides Updates • Updated based on County User Group and Coach comments • Requests included: • Easier to read, simple language • Friendlier feel • More graphics • Logical flow Communication

  17. Additional CDG Updates Change Discussion Guide Sample Communication

  18. What’s Next?

  19. The Internet/Intranet Survey • The Internet/Intranet Navigational Skills Surveys were distributed during line staff demonstration meetings • Some staff members have not completed a survey • Goal: To identify all staff who should take the basic Internet/Intranet Navigational Skills training, we need to collect surveys from all Students. • Coaches will collect the missing surveys and return them to their Training Coordinator, Rocio Aguiniga.

  20. Directions • Locate your name on the Survey Follow-Up list. • Count the number of team members you have on the list, take that number of surveys with you today • Distribute surveys to all your team members who are on the list. • Explain to your team members the purpose of the survey and how to complete it. • Return the surveys to Tena Wallner, • Using Green routing slip, check Program Technology. • If using inter-county mail, at Mail stop 3720. • All surveys must be returned by February 14th. Thank you!!!

  21. Homework • Distribute Internet/Intranet survey • Continue to answer questions about C-IV • Watch for changes to the Website

  22. Questions?Participation, Education, Communication Thank you for attending. Please complete the evaluation before leaving. We will see you in May.

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