Non-Verbal Communication

1. Non-Verbal Communication Chapter 4

2. Learner Outcome • Understand the importance of nonverbal signals in communication • Explain how body language can help or hinder communication. • Describe how physical appearance can affect communication • Demonstrate awareness of other common non-linguistic methods of communication

3. Non-verbal communication • Process of communication without using words • Body Language • Signs, Symbols and Logos • Physical objects

4. Body Language • Supports face to face oral communication • Gestures and Facial Expressions • Head and face signals • Facial Expression • Contact • Proximity • Orientation • Posture • Movement during speech • Punctuality • Dress and personal grooming

5. Gestures and Facial Expressions Gathering up your paperwork when someone is talking to you Scratching head: Nervousness Tapping finger : Impatience Gestures covey different messages in different countries Shoulder shrug: don’t know or don’t care Clenched fist: anger

6. Head and Face Signals • Nodding and shaking head • Shaking head with frown – puzzlement • Shaking head with eyes closed – anger and frustration • Important techniques when listening • Nod signals agreement • Shake signals disagreement

7. Facial Expression Smiles: pleasure, friendliness, agreement, warmth Frown: Disagreement Eye Contact: Honesty, sincerity, confidence and focus No Eye Contact: boredom, lack of confidence or insincerity Frown: Deep thought

8. Facial Expression • Use positive signs to indicate that you are interested – gives speaker confidence • In eye contact • do not stare as this is rude and intimidating • Eyes should travel across room • Arrange room so you can maintain eye contact • Without eye contact people get bored since they feel isolated and left out

9. Contact • A good firm handshake • Signals beginning and end of meeting • Signifies trust and good faith • Strength indicates confidence or weakness • Judged by handshake before they speak • Be cautious when using form of contact other than handshake • Think about offending people and cultural differences

10. Proximity Proxemics: Study of how people use space and movement Personal Space: move closer to people you like, move away from people you dislike Comfort zone: depends on circumstance Getting up from chair and shaking hand – acceptable move into someone’s space Gaining trust, Setting up meetings

11. Orientation • Direction your body is facing - The way we stand in relation to one another shows our attitude and frame of mind • Face the person you are speaking – indicates you are listening • Face away – indicates no real interest • Face audience

12. Posture Sit back and look elsewhere: Boredom Sit with folded arms: Defensive and resisting new ideas Sit forward and look at the speaker: Active interest Lean back with hands back: free, relaxed, trust

13. Posture Stand Straight: Confidence Walking and looking down: not confident The way you sit tells a lot about yourself as well

14. Movement during Speech • When you are the person speaking, try to limit nervous movements such as head scratching since it distracts the other person http://videohive.net/item/hand-nervous-gestures/821056

15. Punctuality • Time you arrive for appointments - signals your attitude • Lateness • Disorganization • Directly to regard other person as low priority

16. Dress and Personal Grooming • Dress codes – written down in most organizations • Breaking code – conveys your attitude towards work • Smart, clean clothes and shoes – shows you value the company and the people you meet • Dirt or untidy clothes – do not care about people or values

17. Signs, Symbols and Logos Used to pass consistent message to anyone in the world regardless of what language they speak No words used means no language barriers : Universal language Standardization of signs and symbols internationally – helps international communication, trade and tourism

18. Signs and Symbols • Used for directions or warning • Advantage • Tourists who don’t speak language can understand

19. Symbols Signs contain symbols – shortcuts that allow a message which in words might be quite long Can be used anywhere – e-mail or text International currencies – identify immediately

20. Logo Special symbol that identifies a company or product International brands – logos transcends barriers of language Some companies logos have given them success e.g. coca cola Logos help companies identify themselves

21. Logos

22. Physical Objects send signals to other people about the wealth, status and power of an individual

23. Questions