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November 2014 Ambulance Leadership Forum

November 2014 Ambulance Leadership Forum. Ellen Armistead Deputy Chief Inspector of Hospitals, CQC. 1. Our purpose and role. Our purpose

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November 2014 Ambulance Leadership Forum

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  1. November 2014 Ambulance Leadership Forum Ellen Armistead Deputy Chief Inspector of Hospitals, CQC 1

  2. Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve Our role We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care 2

  3. CQC’s New Operating Model

  4. Our New Approach • We ask these questions of all services: • Is it safe? • Is it effective? • Is it responsive? • Is it caring? • Is it well led? 4

  5. Early Findings • Care & Compassion • Elderly Care, dementia care • Staffing • Leadership • SLAs • Worry “wards”

  6. Early Findings • Process • Complexity • Public reports • Handbooks • Quality • PTS

  7. Summary The Duck Test……

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