WSCA-NASPO Travel Services

1. WSCA-NASPO Travel Services Your solution for managed travel Tim HayState of Oregon WebinarMarch 21, 2013

2. Covering all aspects DiscountedAir Fares NationwideVehicleRentals NationwideLodgingServices

3. WSCA-NASPO Travel Sourcing Team Sourcing Team • Tim Hay, Oregon – Lead State • Tami Nelson, Utah • Lenora Kingston, Colorado • Marcy Troescher, Nevada • Jason Soza, Alaska • Melissa Hernandez, Texas • Doug Richins, WSCA/NASPO

4. Nationwide Discounted Air Fare

5. Procurement Process 28 States with over $250 mil potential spend signed Intent to Participate • Fully compliant with Oregon Law • RFP Release Date – October, 2012 • Pre-Proposal conference with vendors October 29, 2012 • Delta, Southwest and US Airways participated • Proposal Due Date – December 19, 2012 • Single Step Evaluation by Sourcing Team • Contract Start Date – February 2013

6. Evaluation Process • Pricing – 70% • Technical & References 30% • Number of locations airport served • Waived fees for: • Baggage • Premium seating • International discounts • Entire coach class discounts • Other incentives (Solution funds)

7. Discounted Air Fares • Discounts off of published fares • Discounts taken at the time of ticketing • Domestic coach fares • Performance measures • Quarterly reporting requirements

8. Discounted Air Fares • Discounts off all markets “Business Select” and “Anytime” - fully refundable • Discounts off all markets “Wanna Get Away” within 0-7 days advance purchase – non refundable • Refer to Master Price Agreement for discount rates and fare codes. • Discount rates are market specific • Example- Oregon all PDX fares, Texas, all airports SW provides service from. • No Baggage Fees and Change Fees /

9. How to access • Through State (Participant) contracted Travel Management Contractor (Travel Agency) • Through the WSCA-NASPO Travel Center

10. Who Can Use • All Participating WSCA-NASPO States • Any political sub-division with permission from Participating State • Participating Addendum Required • Additional discount negotiation possible

11. Nationwide Vehicle Rentals

12. Procurement Process • Fully compliant with Oregon Law • RFP Release Date – June 3, 2009 • Pre-Proposal conference with vendors June 24, 2009 • Avis/Budget, Budget Truck, Enterprise/National, Hertz • Proposal Submittal Date – August 3, 2009 • Proposals Received from 2 Proposers • Single Step Evaluation by Sourcing Team • Contract Start Date – October 19, 2009 • Renewed to October 18, 2015

13. Evaluation Process • Pricing – 60% • Technical & References 40% • Number of locations (airport & neighborhood) • Contract adherence at all locations • Roadside assistance • International services • Greening initiatives • One way rental options • Other convenience options

14. Contractors Hertz acquired DTG, in discussions to add brands / /

15. Key Elements of Each Brand • Over 5000 neighborhood locations • 222 Airport Locations • We pick you up • Month or More Rental Plan • Several cities with differential fees • Hourly rental program: WeCar • 229 Airport Locations • Insurance included in International Rentals • Touch Screen rental Kiosks • No one way surcharges that exceed 500 miles in certain zones • Several small cities with differential fees • 217 Airport Locations • 1574 Neighborhood locations • Very few city differentialfees • Hourly rental program:Hertz on Demand • Free roadside assistance with AAA • One Trip Travel Order

16. Key Elements of Price Agreements • $1 Million Liability Protection • Full loss/damage waiver protection • Roadside assistance • Direct billing options • One-Way rentals up to 500 miles at no additional cost • Short term and long term options • Full Selection of vehicles, including hybrids • Travelers can choose either Contractor (the three brands) who best meets their needs • Price Agreements valid for three years with options to extend an additional 7 years for a total of 10 years • All WSCA-NASPO Terms and Conditions apply

17. Howdo travelers book • Through States Travel Agencies • Through WSCA-NASPO Travel Center • Through Contractors Web Sites • Through Contractors Toll Free Numbers • At Contractors Branches • State rates are tied to a corporate ID or account ID number that travelers will reference when reserving vehicles. All of the rate and T & C’s are tied to the ID. • Payment made using credit card or direct bill.Participating states may choose whether to have direct billing options through Participating Addendum • Other billing/payment options also available • CRBTA • One Trip Travel Order

18. Who Can Use • All Participating WSCA-NASPO States • Any political sub-division with permission from Participating State • Participating Addendum Required

19. Nationwide Lodging

20. WSCA/NASPO Lodging • Nationwide Lodging Program • Over 11,000 qualified lodging facilities nationwide that will honor GSA Per-Diem Rates for State and Political Subdivision employees travelling on business. • Access over 1,000,000 rooms • Received national award for excellence in procurement!

21. Request for Qualification • Developed a qualified list of properties; • National chains oversee individual properties; • If property agrees to terms, it will be included • National chain provides an excel spreadsheet; • Lists properties that agree to the WSCA terms • Independents can participate also • No formal Price Agreements are signed • No Participating Addendum used • National Chain Issued a Certificate as an: ~ Authorized Lodging Provider ~

22. RFQ Terms and Conditions • Property must offer at or below per-diem rates for State and political subdivision employees • Is not allowed to pre-charge for rooms • Will accept reservations through travel agencies, toll free number and website • Will rent to 18 years and older • Encourages last room availability and no black out dates • Accepts all major credit cards. Individual properties may establish direct billing options

23. Participating Hotels ~ Over 11,000 individual properties representing 50 chains ~ Over One Million Rooms + Independents

24. Access to WSCA/NASPO rates • WSCA-NASPO rates are accessible through the WSCA-NASPO Travel Center • WSCA-NASPO rates will also be accessible through State travel agencies using a special Global Distribution System (GDS) Code • States will need to complete a Travel Agency GDS form in order for their travel agency to have access to the WSCA-NASPO rates. • WSCA-NASPO rates are accessible on the hotels website or phone number using the corporate ID

25. Who Can Use • Any public employee while on official government travel status • Open to all States and their qualifying political subdivisions • No Participating Addendum or additional terms This program doesn’t replace any existing individual state lodging programs for in-state lodging. It further extends those programs to a nationwide level.

26. WSCA-NASPO Travel Center

27. Procurement Process 28 States with over $250 mil potential spend signed Intent to Participate • Fully compliant with Oregon Law • RFP Release Date – June 15, 2012 • Pre-Proposal conference with vendors June 27, 2012 and August 6, 2012 • Proposal Due Date – August 28, 2012 • Three Proposals received • Single Step Evaluation by Sourcing Team • Contract Start Date – October 2013

28. Functionality • Real time reservation & booking tool that has access to all WSCA-NASPO Travel Agreements • Individual (Traveler) logins for each user tied to state profile • States can configure for their own needs through the login • Limit access to certain agreements • Different rate structures • Different policies

29. Technology • Master Service Contract with: • Powered by: • Interface is modeled after: • Concise, easy to read formats • Visually appealing color schemes • Streamlined booking functionality • Corporate branding & messaging • Convergence of business and personal travel features • City information • Directions & maps • Activities & Events • Dining

30. Online Rates • $5.00 per transaction for any hotel booking • $6.00 per transaction for air only or air combined with car, hotel or both • WSCA-NASPO Paying the fees up to the first $50,000 to develop the WSCA-NASPO Lodging program • Banner ads on site to offset higher transaction fees on the WSCA-NASPO Lodging generic site

31. Agent Assisted Rates • Hotel and Car Only - $10.00 • Domestic Air Only - $20.00* • International Air - $20.00** • After Hours - $25.00 • *please note domestic and international air fee includes car and hotel • **based on 4 segment itinerary. Complex international trips potentially incur additional fees.

32. Two levels of use available

33. Access to site • Login required for each individual • Work email is required to create a profile • Will review email address for government type email • “state.or.us” “wa.gov” “chemeketa.edu” “cityofalbany.net” “.org” • Prevents unauthorized use by general public • Travel center will maintain individual profile information • Profile information can be tied to state policies if participating addendum is signed

34. Who Can Use • Configurable: Any State and their poly subs • Access through individual level login • Configuration to entity requirements • Participating Addendum Required (Air, Car, Lodging) • Non-Configurable: Any State and poly sub • Access through individual level login • No configuration possible • No Participating Addendum required (Lodging Only) www.wscatravel.comwww.wscatravel.org www.wscalodging.org

35. Steps involved Reminder: No PA’s needed to only use the lodging program. TMC-GDS form still required to access discounted lodging though TMC booking tool.

36. Contractors P.O.C. Tony Fuerte (206) 674-4438tony.fuerte@ustravel.com Jeff Haag (866) 569-5793 Jeffrey.haag@wnco.com Dave Leese(541) 210-1008 Davion.l.leese@ehi.com Sarah Engel (703) 683-9236 sengel@hertz.com

37. Where’s the Info • Oregon website to contain links to… • Price Agreements • Original Solicitation Documents • Contractor’s Points of Contact • Blank Participating Addendums • View these at: http://wsca.oregon.gov

38. Questions

39. Thank you for your time today • Tim HayState of Oregon(503) 378-4650tim.hay@state.or.us • www.wscatravel.com • http://wsca.oregon.gov