EC & CC Through Citizen Service Centres ‘ Mee Seva ’ Vijay Kumar, IAS

1. EC & CC Through Citizen Service Centres ‘MeeSeva’ Vijay Kumar, IAS Commissioner and Inspector General Department of Registration & Stamps Government of Andhra Pradesh

2. Need for change in system As-is process – • Citizen used to approach Government offices for delivery of services • Government records lying in paper form need physical verification • Multiple visits may be required incurring additional cost • Lack of transparency and monitoring. • May lead to undesirable practices, touts, agents etc. 2

3. Process change Options available • Continue existing system with necessary checks and measures • Improving system with partial use of IT – Collect at kiosk, send electronically to authorized official, who in turn sends by post. • State of the Art system – digitally signed records, delivery through kiosk, online monitoring, online verification 3

4. Solution - Mee Seva What is Mee Seva? • Mee Seva, literally means, ‘At your service’ • A single-entry portal for the entire range of services • Seamless & Paperless to the extent possible • Central pooling of all records, digitally signing, storing them in the database and rendering them using a web-service • All the documents rendered are electronically verifiable • Privacy and security of the system • Multiple delivery channels – CSCs

5. Salient features of Mee Seva • Service Categorization - Category – A & Category – B Services • ESD Rules • Web Based Land Records Management System • Digitally signed certificates • Secured Stationery • Seamless transfer of transaction charges • Real time Monitoring of transactions • SMS alerts to citizen • SECR – Certificate Verification

6. Salient features Continued • Mee Seva Payment Gateway • Discussion forums, Suggestion Forums, PMU –Help desk • 1100 call center – Toll free • MRTS – Mee Seva Request Tracking System • 2300 officers and 5000 Kiosks are using Digital Signatures 6

7. Categorization of Services Category A • These are the services that can be given across the counter from the e-Seva or the Kiosk operator. Ex. CC • Essential prerequisites • Availability of Digital Database • Cleanliness of the Database • Dynamism of the Database • No Supporting Documents required to be given at the Kiosk. Category B • No electronic database available/Not signed. • Paper records may be available • Need to scan, archive and digitally sign. Require a field inspection/ discreet or detailed enquiry to confirm and corroborate the available information.   • B1 – Can be moved to Cat –A from second and subsequent requests • B2- Can’t be moved as field verification and back end process is required every time. – Ex. EC. 7

8. Solution Architecture SRO Office Tahsildar Office Collectorate APSWAN CLOUD To citizen through Courier SW Maintenance Team State Data Centre (SDC) APSWAN CLOUD INTERNET eSeva Service Provider eSeva Service Provider APONLINE SERVER SCA SERVER ONLINE USER SCA SERVER SECR eSeva Centre eSeva Centre APONLINE KIOSK APONLINE KIOSK CSC CSC

9. Sustainability - Sharing pattern of User charges Charges in Rs.

10. Registration Services Offered through Mee Seva

11. District wise Launching of Registration Dept. Services through Meeseva

12. WORK FLOW OF SERVICE DELIVERY THROUGH MEESEVA • Citizen comes to Citizen Service Center for submission of Application for Encumbrance Certificates and Certified Copies. • Applicant purchases & fills up a Physical Application Form, cost of which is Re.1/-. • The Operator enters the details in the Online Application Software and issues a receipt to the applicant. • The Sub Registrar logs into Online Portal with his User Id/Password/Digital Certificate and downloads the application and carries out verification. • In the back-end, the input request will be processed and will be submitted to the search engine. • Rejection of invalid input. • Search result will be displayed on the dash board for selecting and approval of relevant entries. • Report will be generated. • Forwards the resulting set of records to AP Online Server by digitally signing. • Kiosk take the printouts and deliver the certificates to the applicant’s address through courier and update the delivery details in the online portal.

13. District wise Performance- Registration Department

14. Graphical representation of the District wise transaction of registration services

15. Impact Analysis IPE Report Findings • Satisfaction – 63% + 35% • Extra payment NOT made – 93%

16. The Hindu Dated 6th November 2012 "Be the change that you wish to see in the world.”… Mahatma Gandhi

17. Thank You.