G 4 S Facilities Management Services

1. G4SFacilities Management Services

2. YOUR WORLD IS OUR WORLD 2

3. G4S Values and Ethics Our values are torch bearers for us in all that we do. It helps us to act responsibly in managing relationships with customers, communities, employees and other stakeholders. CUSTOMER FOCUS:We have close relationships with our customers which generate trust and we work in partnership for the benefit of our organisation. SAFETY FIRST: We prioritise safety management to protect the health and well-being of our colleagues and those around us. TEAMWORK & COLLABORATION: We collaborate for the benefit of our customers and G4S BEST PEOPLE: We employ the best people, develop their competence, provide opportunity and inspire them to live our values. PERFORMANCE:We seek to improve performance year on year to create long-term sustainability. INTEGRITY: We can always be trusted to do the right thing. EXPERTISE: We develop and demonstrate our expertise through our innovative approach to creating and delivering the right solution. 3

4. G4S Global Presence 120+ Countries 618,000+ Employees 100+ Years G4S REGIONS The Americas Africa United Kingdom & Ireland Europe Asia Middle East 4

5. G4S World Wide • History dating back to 1901 • The largest global network of operations to service multinational customers – in more than 120 countries in 6 continents • World’s third largest private sector employer • 618,000 employees with diverse portfolio of over 120,000 clients • Integrated security capabilities – backed by electronic systems to augment static guarding • Primary focus on security, safety, fire and related services • Traded on the London (GFS) and Copenhagen (GR4SEC) stock exchanges • 2014 revenue of approximately US $10 billion 5

6. G4S INDIA – REACH AND PRESENCE 6

7. G4S – Securing India Since 1989 • Operating in an extensive network of more than 127 office locations across length and breadth of the country • 130,000+ employees across the country • An ISO 9001 – 2008 Certified Company • 31 certified Training Academies across India • Rich & diversified portfolio of over 6000+ clients • One-Stop-Shop for all Facilities and Security Services • Recognized as one of the best employers in India by Business Today- Peoplestrong 7

8. G4S India – Sectors We Serve With a team of 130,000+ professionally trained workforce, G4S India secures and maintain an array of world renowned organisationsand multinational companies. The various types of premises we are currently securing : • Embassies & Diplomatic Missions • ITES • Bank & Financial Institutions • Ports • Hotels • Hospitals • Commercial Complexes & offices • Industrial Houses • Factories & Manufacturing Plants • Transport Facilities • Residential Complexes & Buildings • Government Departments • Shopping Centres • Educational Institutions • Departmental Stores • Showrooms • Super Markets • Aviation • Telecom • Warehouses • Oil and Gas 8

9. G4S – India Presence We ensure the highest levels of compliance and adherence to the laws and regulations which has made G4S India a leading provider of Secure Solutions, Electronic Security Systems, Facilities Management Services and Enterprise Risk Management & Consulting. 1 2 G4S FMS Regional Hubs 1 3 2 North East West South 3 4 4 9

10. Integrated Service Portfolio FacilitiesManagement Services Secure Solutions Electronic Security Systems Enterprise Risk Management & Consulting 10

11. G4S India At G4S, we have a diverse range of service portfolio to meet all our customer requirements backed up with a broad geographic footprint. We believe in developing long-term strategic partnerships with our customers and helping them achieve and deliver their business objectives efficiently. • SECURE SOLUTIONS • Static Manned Guarding • Beat Patrol • Central Monitoring Response • Emergency Response • Fire & Safety Services • Executive Protection • Corporate & Industrial Investigations • Event Security • FACILITIES MANAGEMENT SERVICES • Soft Facility Solutions • Chauffeur Solutions • Telecom & Utilities Solutions • Engineering Solutions • Corporate Solutions • Logistics Solutions • ENTERPRISE RISK • MANAGEMENT & CONSULTING • Threat Assessment and Risk Mitigation • Crime Prevention through Environmental Design • Turn-key projects • Safety, Security and Loss Prevention Advisory • Security Audits • Crisis Management & Emergency Response Procedures • Disaster Management & Business Continuity Plans • ELECTRONIC SECURITY SYSTEMS • Access Control System • CCTV Surveillance System • Fire Detection & Alarm System • Fire Protection System • Perimeter Protection System • Building Management System • Central Monitoring Services • Specialised Security Products 11

12. G4S FACILITIES MANAGEMENT SOLUTIONS 12

13. G4S India FMS – Our Business is Taking Care of Yours • G4S India FMS was launched in 1995 • Highly trained and motivated employee strength of over 13000+ • Presence across the 120 cities through a network of 4 Regional Hubs and 35 locations • National tie ups with Kimberley Clark, Diversey & Ecolabs for quality cleaning materials • Over 450+ satisfied clients • ISO 9001:2008 certified organization 13

14. G4S India FMS – Reach and Spread Branch Office Regional Office Your World Our World • Branches: • Ahmedabad • Bangalore • Bhubaneshwar • Calicut • Chandigarh • Chennai • Pondicherry • Cochin • Coimbatore • Delhi • Delhi- DIMTS • Gurgaon • Hyderabad • Jaipur • Kolkata • Lucknow • Mumbai • Noida • Patna • Pune • Ranchi • Trivandrum • Gurgaon-TMP G4S Facilities Management Services is operating all over the country through its 4 Regional hubs, 35 locations and covers more than 120 cities nationally. 14

15. G4S India FMS : Your World Is Our World 20 million+ sq.ft. being managed 450+ satisfied clients 13000+ employees 15

16. G4S India FMS:Employee Engagement G4S is committed to reaching the highest possible levels of employee satisfaction, and is continuously seeking new and better ways to do so. In order to make the Organisation robust, progressive and dynamic, G4S has introduced the following initiatives: SwagatProgramme: One day induction programme for all our direct staff. SamparkSabha: “SamparkSabha” is our employee connect programme. Under this programmeHR and Operation’s people jointly conduct Group Meetings with our employees at client sites. Employee Achievement Programme: The achievements of all our direct staff is published in our Hall of Fame which is released periodically 16

17. WISH (Employee Welfare Centre) G4S Welfare Integrated Systems Helpline (WISH) Centre - G4S India launched WISH Centre on 2nd August 2011 with an objective to function as a Centralised G4S Employee Welfare Helpline for the direct employees across India. All P.F benefits under EPF & MP Act All E.S.I. benefits under ESIC Under ESIC Sickness benefit: 50% Salary in case of Medical Leave 100% Salary to Women for 89 days of Maternity leave Group Personnel Accident Insurance Policy a cover of Rs.200,000/- for each employee ` ` P.F. ESI 17

18. Close Connect Centre (Customer Feedback) • In an effort to enhance the existing relationship and further improve upon our services, we seek continuous feedback from our valuable customers. • We have a dedicated 24/7 Customer Care Department. In order to report any incident/ complaint/urgency our clients can avail the facility to contact our customer contact by • Calling toll free number – 18002661003 • Emailing close.connect@in.g4s.com 18

19. G4S India FMS – Service Portfolio G4S provides an array of facility management solutions for businesses of various sizes and hues. • Soft Facility Solutions • Engineering Solutions • Chauffeur Solutions • Corporate Solutions • Telecom & Utility Solutions • Logistics Solutions 19

20. G4S India FMS – Service Portfolio We work with you to understand your functioning philosophy and how each part of the facility aligns with your company’s overall business. This ensures a more focus on business objectives, a happier and healthier working environment. Corporate Solutions Soft Facility Solutions Telecom & Utility Solutions Engineering Solutions Chauffeur Solutions LogisticsSolutions FULL RANGE l FULLY COMPLIANTl BEST PEOPLE l GLOBAL STANDARDS l NATION WIDE DELIVERY 20

21. G4S India – Soft Facility Solutions G4S ensures that the professional look and feel of the office premises is taken care of and a hygienic work environment is provided to the employees, customers and other stakeholders. • COMPREHENSIVE CLEANING SERVICES • • Manpower • • Material • • Machinery RELATED SERVICES • Deep Cleaning • Gardening & Landscaping • Pest Control • Façade Cleaning • Event Management • HOSPITALITY SERVICES• Pantry Management • • Guest House Management • • Food and Catering 21

22. G4S India – Engineering Solutions Be it a hospital, bank or a hotel, in a mission critical environment, it is crucial that your equipment & infrastructure are wel&lmaintained and are running 24/7. G4S has well trained professionals who assure you the critical operational stability and control. • Preventive Maintenance • Heating, Ventilation, Air-Conditioning (HVAC) • Plumbing, Carpentry • Annual Maintenance Contract (AMC) • Property Management Contract (PMC) • Electromechanical Solutions • Energy Conservation Programme • Programme Management Consultancy 22

23. G4S India – Chauffeur Solutions • G4S provides chauffeurs to organisations for taking care of senior management mobility, manage parking and tolls. These chauffeurs are well trained, confident, well groomed with excellent driving skills and etiquette. • Personal Chauffeurs • Parking Management Solution • Specialist Vehicle Chauffeurs • Heavy Carriers Chauffeurs • Strategic Events • Fleet Management 23

24. G4S India - Corporate Solutions • At G4S, we take over the operational risks from our customers, help cut down the clutter of internal policies, eliminate the headaches of recruitment, training and retention while retaining scalability. • Office Assistants • Front Office Executives • Delivery Boys/ Courier Boys • Computer Operators • Telephone Operators • Mail Room Management Solutions 24

25. G4S India- Telecom & Utilities Solutions • G4S has a specialised team of experts with telecom and utilities expertise to support you in maintaining telecom towers and field services. • Tower Infrastructure & Management Solution • Meter Reading • Meter Field Services 25

26. G4S India – Logistic Solutions • When it comes to logistics, each shipment is a sale your company has worked hard to achieve with an important customer on the other end awaiting the order delivery. We, at G4S, understands this and help you in overcoming challenges in ensuring 100% success and 0% customer dissonance in last mile delivery. • Last Mile delivery • Managing Stores/ Warehouses 26

27. G4S India FMS – Service Delivery We understand each of our customers has unique requirements. Our approach is to study the customer environment and people to design an exclusive solution that meets the requirement while adding value and reducing costs.  27

28. Escalation Matrix To reinforce optimum service levels we have Close Connect Centre (CCC) a dedicated 24X7 hotline which acts as interface between us & our customers to address their needs and requirements. Email: close.connect@in.g4s.com Toll free number: 1800266 1003 • BUSINESS HEAD • REGIONAL HUB HEAD • BRANCH MANAGER If the issue is not resolved within 48 hours of reporting to the above mentioned personnel, it can be escalated to If the issue is not resolved within 24 hours of reporting to the above mentioned personnel, it can be escalated to 28

29. G4S FMS – Case Studies/ Testimonials “ “Please accept our sincere appreciation for the excellent job you had done, we are sure that in future also you will be able to complete such complicated work in time. Wish you all the best for your future endeavors”-BOI AXA Investment Managers “This is to inform you that the manpower arrangement during our store EOSS carried out smoothly. We appreciate the prompt & Positive response received from your team during the Sale period. We hope this promptness & responses continues.”– BestSeller “We extend our gratitude to all the team members for their hard work put in to bring the good service levels. Please keep up the great work and positive attitude and superior customer service.”–Amazon ” “Thanks for your support. We appreciate for his work. Same support require in the future.”– Bajaj Finance 29

30. G4S India FMS – WHY? Skilled Talent Pool We have a country-wide pool of 13,000+ well-trained and professional workforce Nationwide Presence Our well-connected network of 54 offices helps serve establishments across country G4S Assurance We are ISO 9001:2008 certified and we bring in audited systems and high quality delivery processes Largest Training Network Our 28 training schools spread across the country offer entry level training as well as on the job skill enhancements Expertise We serve 450+ satisfied clients across sectors and help maintain 20 million plus square feet of real estate Integrated Solutions We are a one-stop-shop for your maintenance, staffing, people transport, last mile delivery and material management needs Customer Focussed Our integrated solution-based approach demonstrates an in-depth understanding of customers’ needs and requirements 24x7 Support We offer round-the-clock support to our customers and own staff through Close Connect Centre Global Brand We bring global best practices and well-tested solutions to our customers 30

31. G4S India FMS – Some of Our Valued Clients 31

32. G4S India FMS – Some of Our Valued Clients 32

33. THANK YOU