Sloan

1. Sloan November 2013

2. SUNY’s Online Environment • SUNY is a nationally recognized leader in online learning through the SUNY Learning Network (SLN), its partner campuses and Empire State College • 35 campuses opt in to SLN • SLN Online Course Finder is available to all campuses • Regional Campus Consortia are forming to promote collaborative degree programs

3. SUNY’s Online Environment Provides options for students 12,000 online sections / academic year 3,800 general education sections (guaranteed to transfer) Facilitates transfer and completion of general education ~3,400 sections of foundation courses in major (guaranteed to transfer)

4. SUNY’s Online Environment • Students in online course sections* • Academic Year 2011-2012 *Report incomplete - excludes several high-volume providers 86,487 unique students 201,799 enrollments in sections

5. SUNY’s Online Environment • Progress vs. Demand • Current online degree offering is modest for SUNY’s size: • 95 Associate degree programs • 41 Bachelor’s degree programs (28 at Empire State) • 22 Master’s degree programs • Data reports community college graduates are pursuing other institutions to continue studiesonline!

6. Chancellor Zimpher called for an expansion of SUNY’s online environment to facilitate student success: • Chancellor’s Online Education Advisory Group

7. Getting Down to Business Empire State College provided a comprehensive proposal for Open SUNY which served as a foundation for discussions. • Chancellor’s Online Education Advisory Group Idea generation from campus participants on how to leverage our existing strengths and potential to take SUNY to the next level. Through the process, the group agreed on the need to approach this new endeavor as a system. This group’s report led to a resolution by the SUNY Board of Trustees on March 19th, 2013 empowering the Provost to begin implementation of Open SUNY.

8. Enter The Power of SUNY

9. A transparent process with advisors from across SUNY • 16 campus members serving in an advisory role • Includes president, provost, faculty, student, and administration perspectives • Established sub-groups to focus on quality, research and innovation, multi-campus programs, PLA, and MOOCs • Will continue to meet monthly into the new year Chair, and former UFS President, Dr. Ken O’Brien • The Provost’s Open SUNY Advisory Committee

10. Open SUNY is focused on enhancing SUNY’s role in supporting students’ access, completion and success • Students • Improve the Access + Completion = Success equation for students. Reach new groups of learners and reach learners in a new way • Faculty • Enhance quality instruction for their students; develop professionally; use cutting edge learning tools to improve instruction; enhance profile • Colleges and universities • Sustainably support each institution’s unique student offering and experience by expanding reach and student outcomes • State • Meet the demanding needs of employers and society by producing graduates capable for the 21st century

11. Just in New York, there are millions of individuals that need access to a high quality higher education New Yorkers Underserved adults • At least a high school education, but no college degree 6.9 M • Associate or bachelor’s degree 4.2 M Currently enrolled • Current SUNY students 0.46 M • Other NYS college students 0.86 M High school students • Juniors and seniors in NYS 0.39 M • Millions more potential students in other states and around the world SOURCE: National Center for Education Statistics, Current Population Survey

12. The Open SUNY vision Open SUNYwill provide students with the nation’s leading online learning experience. Open SUNY will draw on the Power of SUNY and support campuses and faculty to: • Dramatically expandaccessto higher education • Raise completionrates • Prepare students for successin their lives and careers, and contribute to the economic success of New York State and beyond • Source: 2013 State of the University Address: College Is Worth It, January 15, 2013; Interim Report of the Chancellor’s Online Education Advisory Team, December 2012; SUNY Board Outlines Implementation of Open SUNY, March 19, 2013

13. Open SUNY communications by the numbers We’ve been to . . . 10 Regions… …and 25+ meetings with stakeholders Open SUNY We’ve spoken with . . . Reps from 63 out of 64 campuses… …and 300 people in four months We’ve had . . . …with 5,000+ unique visitors… 6,000+ visits to our website… All of these perspectives have helped inform development of Open SUNY …and almost 100 people have signed up to receive updates on our website

14. Emerging view of Open SUNY initiatives Experientiallearning Open SUNY- powered offerings Facultyprofessionaldevelopmentin online education Open SUNYLearningCommons Innovativelearningpractices Open SUNYInternational Academicinitiatives Faculty engagement 24/7 service desk Open SUNY Studentconcierge Campus and system-wideinitiatives andsupports Student supports Open SUNY infrastructure Studentserviceshotline Monitoringand continuousimprovement Educationalresources Stakeholder engagement and commu- nications Policyarchitecture Studentonlineexperience

15. Emerging view of Open SUNY initiatives High-needsdisciplines SignatureSUNYprograms Prior learningassessment Credit-bearing third-party content Course supports Community building Generaleducation Skill development Competency-basedlearning Experientiallearning Open SUNY- powered offerings Workforcedevelopment Facultyprofessionaldevelopmentin online education Open SUNYLearningCommons Research & innovation Innovativelearningpractices Open SUNYInternational Skillremediation Academicinitiatives Faculty engagement 24/7 service desk Open SUNY Institutionalpathways & readiness Affordable broadband for NYS Studentconcierge Campus and system-wideinitiatives andsupports IT enablers 24/7 service desk Student supports Open SUNY infrastructure Studentserviceshotline SUNY Identification& verification Onlineacademictutoring Monitoringand continuousimprovement Educationalresources Stakeholder engagement and commu- nications Policyarchitecture Universal sign-on Studentonlineexperience Potentialstudents Legal andcompliancepolicies Libraryand openeducationalresources Open- SUNY.edu navigator NY State Funders and partners Revenue andcost models Creditsand financialaid acrosscampuses Student computer program ePortfolio Onlinereadinessassessment Explorationcourse

16. Programs and assets We received . . . • We are in the process of selecting launch programs and assets

17. The Open SUNY team is preparing to unveil Open SUNY to the world in January 2014 • Translate Open SUNY vision into detailed design • Jul – Sept 2013 • Prepare for January 2014 introduction of Open SUNY • Oct 2013 – Jan 2014 • Prepare to launch Open SUNY at scale in September 2014 • Feb – Sept 2014 • Continue innovating and improving on Open SUNY • Oct 2014 and beyond • Select and onboard 4-6 distinctive existing online degrees that will be introduced as enhanced “Open SUNY-powered degrees” in January • Implement extensive student supports for students in Open SUNY-powered degrees, including 24/7 customer service, online academic tutoring, readiness assessment, and a personal student concierge • Design and launch a faculty center to facilitate a peer-to-peer faculty network promoting excellence in online education • Orchestrate communications campaign, both for inside SUNY and for potential students • Lay the groundwork for at-scale model to be launched in September 2014, including selection of additional high-needs Open SUNY-powered degree programs

18. Emerging view of Open SUNY initiatives High-needsdisciplines SignatureSUNYprograms Prior learningassessment Credit-bearing third-party content Course supports Community building Generaleducation Skill development Competency-basedlearning Experientiallearning Open SUNY- powered offerings Workforcedevelopment Facultyprofessionaldevelopmentin online education Open SUNYLearningCommons Research & innovation Innovativelearningpractices Open SUNYInternational Skillremediation Academicinitiatives Faculty engagement 24/7 service desk Open SUNY Institutionalpathways & readiness Affordable broadband for NYS Studentconcierge Campus and system-wideinitiatives andsupports IT enablers 24/7 service desk Student supports Open SUNY infrastructure Studentserviceshotline SUNY Identification& verification Onlineacademictutoring Monitoringand continuousimprovement Educationalresources Stakeholder engagement and commu- nications Policyarchitecture Universal sign-on Studentonlineexperience Potentialstudents Legal andcompliancepolicies Libraryand openeducationalresources Open- SUNY.edu navigator NY State Funders and partners Revenue andcost models Creditsand financialaid acrosscampuses Student computer program ePortfolio Onlinereadinessassessment Explorationcourse

19. ACADEMIC INITIATIVES Emerging view of Open SUNY initiatives High-needsdisciplines SignatureSUNYprograms Prior learningassessment Credit-bearing third-party content Generaleducation Competency-basedlearning • WHY DO WE CARE ABOUT ACADEMIC INITIATIVES? • Academic initiatives are the heart of what and how students learn • WHAT WILL OPEN SUNY’S ACADEMIC INITIATIVES ACHIEVE? • These initiatives hold the key to expanding access, decreasing time to degree, and increasing students’ success in the work place • By incubating innovation and collaboration, the academic initiatives will unleash the power of SUNY’s systemness on behalf of students Experientiallearning Open SUNY- powered offerings Workforcedevelopment Innovativelearningpractices Open SUNYInternational Skillremediation Academicinitiatives Open SUNY • WHAT ARE THE ELEMENTS OF OPEN SUNY’S ACADEMIC INITIATIVES? • Open SUNY-powered offerings are online degrees, courses, and services that receive OS-supports to increase quality and provide wrap services to students and faculty • Experiential learning will provide students with practical, hands-on training and support success • Innovative learning practices will investigate new ways to ensure Open SUNY-powered offerings meet the demands of working adults who will most benefit from Open SUNY • Open SUNY International boost overseas enrollment in SUNY offerings and connect US students to overseas experiences

20. ACADEMIC INITIATIVES Wave 1 programs were considered collectively and individually against a set of criteria • Collectively, the selected had to: • Clearly benefit the social and economic good of NYS • Represent a mix of undergraduate (associate and baccalaureate) and graduate-level programs, across campus sectors • Bring sufficient quality and distinctiveness to be part of the first wave of Open SUNY-powered degrees • Individually, each program had to: • Be distinctive within the SUNY system • Demonstrate the capacity and commitment toimplement Open SUNY supports for students (e.g., concierge, tutoring) and faculty at their campus and inform development of a model for implementation beyond their campus • Express the ability and willingness to grow enrollment • Exhibit openness to forging collaborative partnerships with other campuses (e.g., degree ladders) • Have far-reaching support on their campus for the program and for online-enabled education more broadly

21. ACADEMIC INITIATIVES Principles for end-state investment in Open SUNY-powered offerings In steady state, an annual competition will be hosted by the Provost’s Office through which SUNY institutions will propose Open SUNY-powered offerings. The Open SUNY-powered online offerings investment strategy will prioritize… High needs fields Ladders to opportunity Collaboration over competition Pipeline of programs Institutional maturity

22. ACADEMIC INITIATIVES Open SUNY will build upon existing work to solve some of the challenges faced in higher education today Open Text books Badging Open Educational Resources Gaming • Explore innovative models: IITG Grants Empire State • Lower cost of education • Reduce time to degree • Accommodate different learning styles • Increase flexibility in degree pathway • Increase completion rates MOOCs Stony Brook Lumina Grant Credit for 3rd party content Alfred PLA SUNY Complete

23. ACADEMIC INITIATIVES Open SUNY will build upon existing work to solve some of the challenges faced in higher education today • SUNY Complete • Data-driven outreach to SUNY students who have stopped out with the aim of reconnecting and completing their education • Partnership between Empire State College and the University at Albany

24. FACULTY ENGAGEMENT Emerging view of Open SUNY initiatives Course supports Community building Competency development • WHY DO WE CARE ABOUT FACULTY ENGAGEMENT? • SUNY seeks to provide extraordinary professional development opportunities for its faculty • Innovative, world-class faculty are necessary for providing high-quality online education to students Facultyprofessionaldevelopmentin online education Open SUNYLearningCommons Research & innovation Faculty engagement • WHAT WILL OPEN SUNY’S FACULTY ENGAGEMENTS ACHIEVE? • Open SUNY faculty engagement will encourage and recognize faculty engaged or interested in online education • Faculty will receive extensive support regardless of their existing expertise in online teaching 24/7 service desk Open SUNY WHAT ARE THE ELEMENTS OF OPEN SUNY’S FACULTY ENGAGEMENT? • A center for faculty professional development in online education that establishes a world-class peer-to-peer network of faculty to encourage innovation, develop knowledge, supporting course development, and build community • Open SUNY Learning Commons to enable faculty to connect and collaborate with each other across the system • 24/7 service desk to provide technical assistance to faculty when needed

25. FACULTY ENGAGEMENT A center for faculty professional development for online education will cultivate a community of practitioners, with four possible roles • Explorer • “Interested in learning more” • Champion • “Experienced online educator” • How Champions are supported: • Advanced skill development and accreditation • Chancellor awards for excellence in teaching • Comprehensive course development support • Connecting with campuses looking for faculty • How Explorers are supported: • High quality core skill development courses • Comprehensive course development support • Responsibilities of an Explorer: • Engage fully in the training and course development processes • Be active members of the community • Responsibilities of a Champion • Develop advanced knowledge and keep up to date with the latest developments • Coach peers needing support • Help co-develop and co-lead faculty training • Expert • “Faculty coach and mentor” • Innovator • “Researcher, innovator & policy maker” • How Experts are supported: • Release time for faculty development • Sponsored attendance at industry conferences • Research grants and support • How Innovators are supported: • Research grants and support • Leadership positions within the center • Inclusion in campus policy setting bodies • Responsibilities of an Expert: • Coach peers needing support • Develop and lead faculty training • Deploy new technologies and pedagogical approaches, codify new knowledge • Responsibilities of an Innovator • Conduct research and involve Expert faculty in experimentation and innovation • Help set research agenda and lead conferences and workshops

26. FACULTY ENGAGEMENT The center enables its members through research, skill development, course development supports and community building • Faculty professional development for online education • Research & innovation • Competency development • Course support • Community A B C D • A research and innovative instruction center that supports research and experimentation in teaching through: • Setting research agenda • Awarding funding • Documenting and publicizing findings • Facilitating connections and collaboration • A comprehensive training set taught by Expert and Innovator faculty and delivered through online and offline workshops, webinars, and graduate level certified courses, training covers: • Pedagogical approaches • LMS platforms • Advanced technology in teaching Support through the course development and delivery process provided by a team comprising of: • Expert peers acting as instructional design coaches • Content discovery specialists to help discover content • Content developers (multi-media experts) to help create content A community of peers with strong inter-connections enabled by: • Online forums powered by Learning Commons • Regular calls, webinars and workshops hosted by the teaching center • Annual conferences hosted by research and teaching centers

27. STUDENT SUPPORTS Emerging view of Open SUNY initiatives • WHY DO WE CARE ABOUT STUDENT SUPPORTS? • Current completion rates for online students are lower than for residential, and student supports are one key lever for improving completion • Online students need and want certain supports for success, including: • One place to turn for all their questions • Access to and follow up from an actual person • Technology that is easy and enabling Open SUNY • WHAT WILL OPEN SUNY’S STUDENT SUPPORTS ACHIEVE? • Improved completion • More prepared students • Faster path to an online degree Studentconcierge 24/7 service desk Student supports Studentserviceshotline • WHAT ARE THE ELEMENTS OF OPEN SUNY’S STUDENT SUPPORTS? • A personal concierge who helps students navigate online learning at SUNY and who takes personal responsibility for students’ success • 24/7 access to online tutoring and service desk • Degree navigator to discover learning pathways • Readiness assessment and exploration course to test individuals’ aptitude for online learning Onlineacademictutoring Educationalresources Universal sign-on Studentonlineexperience Libraryand openeducationalresources Open- SUNY.edu navigator Student computer program ePortfolio Onlinereadinessassessment Explorationcourse

28. STUDENT SUPPORTS Exploration course and readiness assessment • Readiness assessment • Exploration course • Self-assessment for students to understand what it takes to succeed in an online course and determine whether they are ready; may be just a single assessment, a battery of quizzes, or a short course tied to an assessment • What it is • Short simulation of an online course to familiarize potential students with the process of learning online • Continue to encourage campus-specific efforts (e.g., online quizzes and toolkits, currently provided through most campus’ online learning portal) • Enter into contract with external provider (e.g., SmarterMeasure) at the system level for campuses that do not have an assessment • Scale up strong resources and make them available system-wide • Implementation plan • Work with faculty and lecturers to develop short course • Designate 1-2 faculty members and 3 TAs to flush out course design and facilitate course instruction • Available at launch • Integrated into student outreach efforts • Assessment results integrated into student concierge platform • Timing • Announced at launch • Launched mid-spring; will target potential students for fall 2014

29. STUDENT SUPPORTS TO BE TESTED WITH PARTNER CAMPUSES We hypothesize two components for the high-touch student support model A • Student services hotline • Universal hotline and web portal for all students with 24/7 access • Serves as a central point of access for 24/7 service deskand subject-specific academic tutoring • Student calls 1-855-OPN-SUNY or visits an online web portal, which redirects them to the service they need. The same phone number can also link students to their concierge • Personalized student concierge • Highly trained individual personally assigned to 180-200 students • Core responsibility is to resolve all student issues • Proactively provide academic advising and skills coaching • Track student performance and intervenes as necessary • Respond to student outreach • Concierge meets with each student at the start of the semester; subsequent touch points are based on student need B

30. CAMPUS AND SYSTEM-WIDE INITIATIVES AND SUPPORTS Emerging view of Open SUNY initiatives • WHY DO WE CARE ABOUT CAMPUS AND SYSTEM-WIDE INITIATIVES AND SUPPORTS? • SUNY campuses require necessary enablers to better serve students and improve outcomes Open SUNY Institutional Pathways and Readiness • WHAT WILL OPEN SUNY’S CAMPUS AND SYSTEM-WIDE SUPPORTS ACHIEVE? • Campus and system-wide initiatives and supports will provide the infrastructure, policy backbone, and shared capabilities to let campuses pay for and deliver Open SUNY supports Affordable broadband for NYS Campus and system-wideinitiatives andsupports IT enablers Open SUNY infrastructure SUNY Identification& verification Stakeholder engagement and commu- nications Policyarchitecture Potentialstudents • WHAT ARE THE ELEMENTS OF OPEN SUNY’S CAMPUS AND SYSTEM-WIDE SUPPORTS? • IT and other infrastructure • Legal, financial, and other policies • Robust centralized communications with all relevant stakeholders Legal andcompliancepolicies NY State Funders and partners Revenue andcost models Creditsand financialaid acrosscampuses

31. CAMPUS AND SYSTEM-WIDE INITIATIVES AND SUPPORTS Open SUNY Institutional Readiness Increasing awareness of campus leadership of what it takes to ensure quality and success, • Goal: Increase the capacity of campuses to ensure quality and success in online learning across the system, by: Facilitating self-assessment to identify campus best practices and determine where gaps exist that need to be closed; Facilitating implementation planning to ensure that best practices are sustained and ensure that gaps will be closed; and Enabling benchmarking and the sharing of best practices between campuses for ongoing continuous quality improvement across the SUNY system.

32. CAMPUS AND SYSTEM-WIDE INITIATIVES AND SUPPORTS Open SUNY Institutional Readiness Sloan-C Quality Scorecard • Serves as the basis for self- assessment • Indicators provides a framework for documenting best practices and identifying possible actions to close gaps • Both feed into implementation planning and continuous quality improvement • Options for integration into strategic planning and other campus planning processes

33. CAMPUS AND SYSTEM-WIDE INITIATIVES AND SUPPORTS Open SUNY Institutional Readiness Campus Consulting Engagement Process • Implementation Planning • 1 day (on the campus) • Engagement with Campus Leadership Team • Individuals document best practices • Individuals identify possible actions to close gaps • Proposal from Leadership Team to President for comprehensive implementation plan: • Org structure • Sustain best practices • Close gaps • Benchmarkiing • Continuous Quality Improvement • Overview of Process and Campus Commitment/Expectations • 1-2 hours (virtual or on the campus) Engagement with Campus Leadership and could include Campus Community • Campus background and strategy/ goals for online learning • Update on Open SUNY and discussion of campus role • Review of Sloan-C Quality Scorecard - Nine categories of quality and 70 indicators • Outline process and time frame for deliverables • Self-Assessment • 1 day (on the campus) • Engagement with Campus Leadership Team • Individuals complete self-assessment • Facilitated discussion to determine consensus ratings • Identify best practices • Identify areas where gaps need to be closed to meet requirements of quality indicator

34. Connect and stay informed http://open.suny.edu