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“Delivering Results with Measurement and Analysis”

“Delivering Results with Measurement and Analysis”. Robin Hammers Fall 2010. Overview. Change Purpose of Cause Analysis Charting Trend Charts Pareto Charts Root Cause Analysis. Change. In a universe of uncertainty, few things are more certain than change

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“Delivering Results with Measurement and Analysis”

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  1. “Delivering Results with Measurement and Analysis” Robin Hammers Fall 2010

  2. Overview Change Purpose of Cause Analysis Charting Trend Charts Pareto Charts Root Cause Analysis

  3. Change • In a universe of uncertainty, few things are more certain than change • This tool has the capability of changing the way you: • collect data • trend data • analyze data • report data • feel about data

  4. Page 11 Page 13 Page 14 Page 15

  5. Cause Analysis Chart

  6. “Only the inquiring mind solves problems." -- Edward Hodnett

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