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Knowledge Management

Knowledge Management. Contents. What is Knowledge Management Knowledge Management Enablers Approaches to Transfer Knowledge. Data. Information. Knowledge. Action. Results. Knowledge =. Definition of Knowledge. Knowledge is information that can be used to create value.

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Knowledge Management

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  1. Knowledge Management

  2. Contents • What is Knowledge Management • Knowledge Management Enablers • Approaches to Transfer Knowledge

  3. Data Information Knowledge Action Results Knowledge = Definition of Knowledge • Knowledge is information that can be used to create value.

  4. Personal Knowledge Know-how Know-who Know-why Experience Data Descriptions Procedures Formulas Processes Types of Knowledge Explicit Tacit

  5. Knowledge Management Systematic approaches to enable employees to find, understand and use knowledge to create value

  6. Needs for Knowledge Management • To be faster, better, & cheaper • Prevent reinventing the wheel • Capture Lost knowledge due to transfer out • Accelerate the development of individual and organization capability

  7. Increase Innovation 38% Business Growth 75% Process Improvement 88% Increase Customer Satisfaction 63% Enhanced Employee Capability 63% 0 40 60 20 80 100 Business Outcomes Outcomes realized as a result of Knowledge Management practice

  8. Measurement Culture Technology Infrastructure Knowledge Management Enablers Knowledge Management

  9. Impediments No time to share Knowledge 3.4 Not invented here culture 3.1 Many divisions/ silos 2.9 Sharing makes people less valuable 2.5 Unwillingness to share 2.5 Unaware of the importance 2.3 Leadership does not care 2.1 1 Mix 3 4 2 Company Culture

  10. Adapting and Using Organizing and Sharing Creating, identifying and collecting • Roles: • Publishers • Net work Member • Librarians • Roles: • Publishing coord. • Knowledge Organizer • Section Leader • Roles: • Facilitators • Net work Leaders • Teams Knowledge Infrastructure Structured process and People Roles

  11. Information Technology • Structured document repositories • Discussion databases • Pointers to expertise • Videoconferencing

  12. Measurement Types of measures • Measuring Results • Initiative impact on process outcomes • Measuring Activities • Accessing, contributing, utilizing frequency

  13. Measurement Culture Technology Infrastructure Knowledge Management Enablers Knowledge Management

  14. Approaches to Transfer Knowledge • Self-Service • Knowledge Services & Networks • Facilitated Transfer

  15. More Tacit Facilitated transfer Knowledge Services & networks Results Achieved Self-Service Explicit Fewer More Resources Required Fewer Approaches to Transfer Knowledge

  16. Where do we go from here?

  17. Getting Started • Sponsorship • Technology Solution • Pilots Selection

  18. Shell Pilot Communities • Deepwater Depositional Systems • geologists & reservoir engineers • Seismic Detection of Hydrocarbons • geologists, reservoir engineers, petrophysicists • Well Engineering • drilling, production engineers

  19. Global Community Structure Large local group Regional group Lab Small group Global Coordinator Local Coordinator

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