Tropical Storm Allison Recovery

1. Tropical Storm AllisonRecovery Charles Chambers Information Technology 2001

2. Time Line • Saturday • flooding begins (1 A.M.) – IT team on campus • Additional IT staff arrive – pumping and power are critical • Institutional priorities are focused – Non-IT • Sunday • Pumping of network node facilities begin • Power restored to UHS data center • Internet connection reestablished • 713-743-1000 call center established • Systems and servers returned to service

3. Time Line • Monday, June 11th • WAN services restored except UHV • IP telephones activated in critical areas • Relocated some servers to Data Center • Tuesday, June 12th • Internet connectivity unstable due to ISP • Servers in Data Center grow by 20 • UHV network connection restored • Desktop assessment team inventories campus • Network teams inspect buildings for damage

4. Time Line • Wednesday, June 13th • UH-CVN services restored, classes held. • Payroll processed • 50% of phone system returned to service • Thursday, June 14th • Data backbone restored • Data connectivity to opened buildings • Order Equipment for Storm Solutions for Hofheinz Pavillion

5. Time Line • Friday, June 15th • Majority of phone system restored • Saturday, June 16th • Equipment for Hofheinz Pavillion arrives, installed

6. Time Line • Sunday, June 17th • Hofheinz Pavillion available • 270 IP telephones • 314 data ports • IT support booth created • Monday, June 18th • University Re-Opens • First occupants moves into Hofheinz Pavillion

7. Time Line • Tuesday • Voice Mail system restored • Touch Tone Registration restored • Remainder of phone system restored • Wednesday • Majority of SWB trunking problems corrected

8. Time Line • Thursday • Friday • Reconfiguration of Hofheinz Pavillion network

9. Technology Priorities Infrastructure • Phone System • Internet Connectivity • Inter-campus Network • Campus Data Network • Interactive Video Network • Data Center Operation

10. Technology Priorities Services • E-mail • Web Site • WebCT • IVR for Registration/Records • Payroll • Financial Application

11. Technology Priorities Desktop Computers • Inventory • Repair • Replacement Computers • Data restores

12. Technology Priorities Temporary Space - Holfheinz • Used basketball pavilion • Boxes became offices • Basketball floor • became labs and cubicles

13. Holfheinz Pavillion From Basketball to Academics • 27 boxes • Cisco IP telephony – 270 phones • Switched data network • 270 ports in offices • 144 ports on basketball court • Over 100,000 feet of copper and fiber • IT support booth • Voice and data network support • Desktop computer support

14. Recovery Resources • Over xxx person hours (UH Staff) • Loss and Business Resumption • Costs estimated in millions • Over 250 IT related staff involved

15. Lessons Learned • Move IT facilities above ground • Move generators above ground • Flood doors on underground entrances • Established plans helped . . . • The right people at the right places, making the right decisions was the key. • Mobilize support efforts early • Food • Sleeping Quarters

16. Heroic Efforts • Pumps/Pumping • Saving the Animals • Getting Primary DID in service • Internet Connectivity • Holfheinz Pavillion

17. How the Speedy Recovery • Temporary fixes • Great minds and enormous goals • Dedicated staff • Very long hours • Multiple plans • Quick vendor response • Elimination of bureaucracy • Communication of status and goals • Central coordination point

18. Starting Recovery • Pumping and Power • Starting pumping PGH on Saturday • Moved pumps to animal lab (SR2) • Sunday power restored to Computing Center • Internet Connection • Reconfigured to computing center • Web and e-mail up first

19. Recovery Partners • Herculean efforts by all! • Pumping water • Removing damaged equipment • Designing and installing new systems • Power restoration • UH Support • College volunteers • Facilities • Vendor response was great! • Staff on site (over 100) • Rapid deployment of equipment

20. Initial Impact • Primary Technology Areas Affected • UHS Data Center • Network Node in PGH • Network Node in UCU • Headend Facility in Moody

21. UHS Data Center • Lost power • No flooding or other damage

22. Network Node (PGH) • Services lost • Voice, data, video for UH • Internet and interactive video for all UHS • Damage • Water 18 inches above raised floor • Power systems total loss

23. Network Node (PGH) Telephone and Voice Mail Systems

24. Network Node (UCU) • Services lost • Voice network for 1/3 of campus • Trunk lines from SWB • High capacity circuits from SWB • Damage • Telephone Switch corroded • Wire center destroyed • 3600 stations

25. Network Node (UCU) Telephone system

26. Network Node (UCU) SWB Interface

27. Network Node (UCU) Wire Center Frame

28. Headend Facility (Moody) • Services Lost • CATV Network

29. Hofheinz Pavillion Home of “Phi Slamma Jama”

30. Hofheinz Pavillion Wiring was pretty open…

31. An wide shot view of the inner-city of Houston, Texas

32. Flood waters invade the City with no Mercy

33. Freeway Entrance ramp into downtown from the North

34. Freeway Exit ramp

35. A view of Allen-Parkway

36. Raging waters in the Tunnel System Downtown

37. Another view of the Tunnel System Downtown

38. And...Another view of the Tunnel System Downtown

39. Canoeing down HWY 59 near the Compaq Center

40. A view of 1 of 3 of the Suspension Bridges that crosses over HWY 59 near the Compaq Center

41. A view of the Houston’s Channel 11 - KHOU - Television Studio

42. A view of Interstate Highway I-10

43. Jet Sking in the flood waters on Interstate Highway I-10

44. A view of a 3-way Intersection located at Allen Parkway and Sanford Street

45. Here’s Who did it! CTS “Crew” at Storm Allison Luncheon