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Hafal Staff Learning Day

Engage in interactive sessions to establish quality standards, enhance workforce skills, and create a user-driven campaign for 2015. Join us in fostering excellence in service delivery!

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Hafal Staff Learning Day

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  1. Hafal Staff Learning Day Delivering Excellence in 2015 and Beyond Thursday 11 December 2014

  2. Outcomes • By the end of today we will: • Have a clear understanding of what constitutes an excellent user and carer-led, recovery-focused service. • Have explored how Hafal can meet your learning needs in order to ensure we have a first-class workforce, capable of delivering excellent services that meet our clients’ individual needs. • Have helped Hafal and our Members and partners devise an excellent user and carer-led campaign for 2015.

  3. Croeso! Staff Learning Day 11 December 2014

  4. Setting the standards for excellence in service delivery Tracy Lee, Housing Consultant & Andrew Mulholland, Compliance and Quality Assurance Programme Manager

  5. Introduction • Quality standards – overview • Continuous Improvement • Snap shot of other Quality Marks • IIP – Investors in People Silver Award • ISO 9001:2008 Recertification

  6. Introduction • Benchmarking • What is it? • How can you participate? • Share positive knowledge / Good Practice • Make a real difference to services • Shape the future of Quality Standards • Shared vision for services across Hafal

  7. Shareyourviews 3 Quality Standards: • Recovery Plan • Partnerships • Carers Services

  8. Whatarewelookingfor? • What is a good Recovery Plan / Partnership / Carers Service • It’s so much more than following Policy and Procedure – Why? • What elements of these Quality Standards would make what we do outstanding? • Perfect Services – what does this mean/ look and feel like?

  9. What are we looking for? • Extra /added value to our work which enhances our services. • Services which feel truly empowered by the people who use them and more importantly we can demonstrate this everyday. • Think about the extraordinary not the ordinary in our work.

  10. Share your views • 15 mins allocated to discuss each of the 3 Quality Standards. • Make notes and nominate a member of your group to feedback after each standard is discussed. • Senior staff will be on hand to support you and discuss your feedback.

  11. Ensuring a confident, skilled & capable workforce Dawn Williams, Russell Workman & Ceinwen Owen, Hafal Staff Development Team

  12. StaffDevelopment Staff development is about developing the person, not just the skills.

  13. Learning Styles • There will be three different drawings. You will have 10 seconds to replicate each one. • First – draw what you see • Second – draw what you hear • Third – draw what is demonstrated When the 10 seconds is up write 3 words describing your experience of that learning style.

  14. Activity 1 - Visual You have 10 seconds to draw this shape. Now write down the first words that come in to your mind for visual.

  15. Activity 2 - Auditory Listen to the description and draw what you hear. Now write down the first words that come in to your mind for auditory.

  16. In case you were wondering...

  17. Activity 3 - Kinaesthetic Draw along with the demonstration. Now write down the first words that come in to your mind for kinaesthetic.

  18. DescriptiveWords • Which method was the easiest for you? • Which method was the most difficult?

  19. VAK • Visual - pictures, diagrams, displays, demonstrations, handouts, films, flip-chart • Auditory - spoken word, discussion, audio books, verbal explanations • Kinaesthetic - touching, feeling, holding, doing, practical hands-on experiences Kinaesthetic comes from the Greek  kineo = move and aisthesis=sensation

  20. Staff Learning Day The format of Staff Learning Day will be changing from next year. • 2 National Staff Learning Conferences • 2 Regional Staff Training Days What will these events look like? You decide...

  21. Discussion 1 National Staff Conference: What would you like this to look like? • Workshops? • Guest speakers? • Internal Hafal speakers? • Topics? • Location? • Other suggestions?

  22. Discussion 2 Regional Staff Training Days: What would you like this to look like? • Location? • Focus? • Workshops? • Training? • Other suggestions?

  23. Thank youand HappyChristmas!

  24. Designing an inspirational campaign for 2015 Sam Hughes, Regional Manager N Wales, Denise Charles, Community Link Worker & Junaid Iqbal, Area Manager

  25. 2015 Campaign Thoughts & Ideas

  26. You should devise a week-long activity as part of the campaign. What will you do?

  27. At the end of the week of activity you will put on a county event. What will your event look and feel like?

  28. Name of the Campaign?

  29. Outcomes • By the end of today we will: • Have a clear understanding of what constitutes an excellent user and carer-led, recovery-focused service • Have explored how Hafal can meet your learning needs in order to ensure we have a first-class workforce, capable of delivering excellent services that meet our clients’ individual needs. • Have helped Hafal and our Members and partners devise an excellent user and carer-led campaign for 2015

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