1 / 12

Language Assistant

Language Assistant. What is Language Assistant ? How does it work? How is it deployed? What are the benefits?. Click to Continue…. What is Language Assistant?.

stacia
Download Presentation

Language Assistant

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Language Assistant • What is Language Assistant? • How does it work? • How is it deployed? • What are the benefits? Click to Continue…

  2. What is Language Assistant? • Language Assistant (LA) is software that facilitates conversations between people who do not speak the same language as well as automating your processes whether for English or non-English speakers • LA delivers your content in multiple languages | E.g. forms, info, processes • “Translate-once-use-repeatedly” model | Don’t ‘translate’ every time • LA works in any languages that you choose • LA works face-to-face or by telephone • LA contains useful phrases off-the-shelf (expand as required) • LA can follow sophisticated business processes automatically • LA can identify languages where required • All more efficiently and much less expensively than interpreters

  3. How does LA work? • Free-standing • Desk-mounted • Wall-mounted • Bracket-mounted (“Swing-Arm”) • Kiosk • Client • Agent/ • Operator (Touch-Screen) YOUR CONTENT Statements, Yes/No, Multi-choice, Multi-selection and processes RESPONSES Answers, & Information Processes For • Police-Station Front-Desk • Custody Suite • Events • Vehicle Impound • Advice • Directions • Any Other Processes You Define French …Italian …Polish …Urdu …Chinese …Spanish … English

  4. How does LA work? • Automated Processes • (“How can I help?”, Information, Report a Crime, Directions etc.) • Police Station Front-Desk; Custody Suite; Vehicles etc. • End-to-End Process | Sections | Pauses | Personalised • Which language do they speak? • What do they want? • Provide what is needed automatically • Handle ad-hoc needs as they arise • Client • Agent/ • Operator CONTENT Statements, Yes/No, Multi-choice, Multi-selection and processes Scripted Conversations • Sets of Phrases • (Named; all about the same thing) e.g. • Facilities • “I will show you where the toilets are” • “The emergency exit is here” • “I will get us another chair” • “It is in the office next door” Ad-hoc Conversations RESPONSES Answers, & Information French …Italian …Polish …Urdu …Chinese …Spanish English • Simple Phrases • (Many build-in) e.g. • “Please wait here a moment” • “I am sorry that this is taking so long” • “I will be with you in a few minutes”

  5. How does LA work? • Client Screen • Agent/Operator Screen Votre propriété a-t-elle (choisissez tous ce qui s’appliquent)

  6. How does LA work? • Agent/Operator Screen • Languages – selection and • identification. Automatic ID • or manual selection. • How Language Assistant is • being used – phone, F2F, • Training etc. • Choosing phrases to say and • processes to follow.

  7. How does LA work? • All conversations recorded in • logs • Logs can be ‘tagged’ with client • identifiers (reference number, • name etc.) for future location • Tags can be used to record • agent/operator comments on • the conversation

  8. How does LA work? • LA can be configured in a ‘utility’ mode – a specific first process can be chosen to run as soon as LA starts making operation very simple for your staff.

  9. How does LA work? • Free-standing • Desk-mounted • Wall-mounted • Bracket-mounted (“Swing-Arm”) • Kiosk Person-to-Person • Agent/ • Operator • Client (Touch-Screen) YOUR CONTENT Statements, Yes/No, Multi-choice, Multi-selection and processes RESPONSES Answers, & Information Processes For • Police-Station Front-Desk • Custody Suite • Events • Vehicle Impound • Advice • Directions • Any Other Processes You Define French …Italian …Polish …Urdu …Chinese …Spanish … English

  10. How is LA deployed? Deliver Content to LA Users Create LA Content Translate Content Decide on Content • Content co-ordinator • Business impact • New phrases • Your automated processes • Translate ONCE • End-user delivery • Training

  11. What are the benefits? • Four main benefit areas: • Cost • Efficiency • Process • Customer Focus • Cost | 80-90% overall cost reduction possible compared with interpreters • “Translate-once-use-repeatedly” model | Don’t ‘translate’ every time • Conversations consume less staff time | Typically c.50%+ time-reduction • Efficiency | LA is always immediately available | No calling/waiting for interpreters • Fast | Staff see customers’ responses immediately, in English • Flexible | You control your content and can modify quickly • Automation | Processes are automated – less staff interaction • Interactive | easy user interface – easy to deploy; minimal training • Process | Standardised | Captures best-practice | Personalised | Aligned to requirements • Customer Focus | Engage and interact quickly in client’s language | Deliver many services fully automatically

  12. Summary • Language Assistant (LA) facilitates conversations between people who do not speak the same language and automates processes whether for English or non-English speakers • “Translate-once-use-repeatedly” model | Don’t ‘translate’ every time • Benefits | Cost (80-90%), efficiency, process and customer focus benefits • Easy to use; Easy to deploy; Minimal training (“Simple/Utility Mode”) • Instantly available | No translator set-up time • For further information or to request a demonstration please: • Email: info@com-sof.com or call: +44 7785 293 486

More Related