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Employment of the Disabled Workforce in the Hospitality Industry

To develop a collective expert view on key issues regarding employment of the disabled workforce in the hospitality industry. Aim of the Study. What are the basic principles in the employment of disabled people in the hospitality industry? What are the security issues and risks involved? How wou

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Employment of the Disabled Workforce in the Hospitality Industry

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    1. Employment of the Disabled Workforce in the Hospitality Industry

    2. To develop a collective expert view on key issues regarding employment of the disabled workforce in the hospitality industry

    3. What are the basic principles in the employment of disabled people in the hospitality industry? What are the security issues and risks involved? How would service quality and customer satisfaction be affected?

    4. How would efficiency be affected? What are the possible effects on costs? What are the possible effects on management? What kind of precautions are needed?

    5. What are the limitations in the employment of people with: mobility/dexterity impairment visual impairment hearing impairment speech impairment mental impairment chronic illnesses Türkiye Özürlüler Arastirmasi 2002 siniflandirmasi (DIE) Turkish Disability Survey 2002 Disability GroupsTürkiye Özürlüler Arastirmasi 2002 siniflandirmasi (DIE) Turkish Disability Survey 2002 Disability Groups

    6. A three-round Delphi study has been initiated Distribution of experts who answered the first set of open-ended questions For those who are not familiar with Delphi studies: explain For those who are not familiar with Delphi studies: explain

    7. Some of the basic principles outlined by the respondents are: Equal opportunity No prejudice Hiring should be based on merit, suitability, and capability Job analysis to determine physical, cognitive, and other requirements

    8. The ideal situation: disability should not be a barrier to any job But if we imagine optimized conditions for today, the following limits seem to exist:

    9. Dexterity Impairment Activities requiring carrying of objects All Mobility/Dexterity Impairment Lifting and carrying heavy loads Duties necessitating heavy physical activities Duties necessitating very rapid movement Orthopedic disabilitiesOrthopedic disabilities

    10. Jobs where seeing is critical such as those requiring: Cleaning/hygiene Visual inspection Transaction of cash Understanding the body language (for example if same language is not spoken) Cleaning/hygiene: such as dishwashing, visual inspectionCleaning/hygiene: such as dishwashing, visual inspection

    11. Jobs where verbal communication is critical such as: Customer relations Receptionist Telephone operator Cleaning/hygiene: such as dishwashing, visual inspectionCleaning/hygiene: such as dishwashing, visual inspection

    12. Jobs where communication with customers or staff is critical such as: Customer relations Receptionist Telephone operator Jobs which are complex/not routine (jobs which are repetitive or involve some kind of matching may be suitable) Cleaning/hygiene: such as dishwashing, visual inspectionCleaning/hygiene: such as dishwashing, visual inspection

    13. Jobs which require heavy effort/heavy lifting Jobs which may further aggravate the illness Contagious diseases which pose risks for customers and staff can’t be tolerated Cleaning/hygiene: such as dishwashing, visual inspectionCleaning/hygiene: such as dishwashing, visual inspection

    14. Thank you for listening Cleaning/hygiene: such as dishwashing, visual inspectionCleaning/hygiene: such as dishwashing, visual inspection

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