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Discover Goodwill of Southern and Western Colorado

Discover Goodwill of Southern and Western Colorado. The Summer of 2012 and After. How do you help the community while experiencing the same challenges in your own organization?. Challenge. 3 stores, 4 donation centers, closed for various periods of time

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Discover Goodwill of Southern and Western Colorado

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  1. Discover Goodwill of Southern and Western Colorado The Summer of 2012 and After

  2. How do you help the community while experiencing the same challenges in your own organization? Challenge

  3. 3 stores, 4 donation centers, closed for various periods of time • Main Campus evacuated for 5 days including programs for developmentally disabled and seniors (220 clients) and 200 employees, 67 employees left homes • $200,000 unreimbursed financial loss from supporting material distribution effort in community (trailers, processing, temp employees) • Revenue and income impact from reduced sales, 3 day exclusion deductible on business interruption The Impact on Goodwill

  4. The people who were evacuated: • $72,100 in vouchers issued to 3,270 people (Waldo) • Given choice in replacement item needs • Vouchers, same as cash • Speed of voucher delivery -dedicated full-time staff at County Disaster recovery site • Convenience -multiple store locations • Multiplier effect of gently used items at very low prices • The clients we serve: • All clients/or caregivers were contacted and back-up plan enacted • Our client transportation system was uninterrupted • Clients without available family were transported to safety • Relocated all clients within 24 hours with programming we relocated to an empty school building or other GW sites Our Impact on the Community

  5. Generous material donations from community • People served better (choice, multiplier effect, locations) • Voucher access -3 days from fire start • Collection/transportation systems immediately scaled up • “Cloud” network and apps and back-up Denver servers enabled full tech/payroll for 1200 employees • Main mission to existing clients has less funding because cash used for emergency mission • Not a disaster relief organization so no consumer financial donations • Public relations challenge- lack of understanding of system of distributing donations • Store system not sufficient to handle furniture needs Meeting Community Needs: What went Right and Wrong?

  6. Issued $79,400 of vouchers to 1,781 people (fewer people but higher dollars, fewer insured in Black Forest than Waldo Canyon fires, more furniture) • Only impact to Goodwill operations was short term closure of Monument ADC • Financial Impact to Goodwill- we received no monetary assistance and very few material donations Black Forest

  7. Move all furniture donations to one warehouse (waited too long to do this) • Ask for financial assistance from other organizations • Use gift cards to enhance dignity • Have multiple back-ups plans for alternate client service locations • Have larger back-up site for administrative employees in order to continue our established mission Lessons Learned

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