The Mobility Difference

1. The Mobility Difference Implementing a Roving Reference Program at the Bayville Public Library Brianna Hoffman LI850XI – Fall 2012 Rajesh Singh

2. The Mobility Difference • Current Reality • Remodel Project • Circulation Statistics • Reference Services • Reference Statistics • Need for Change • The Desired Change • Projected Outcomes • Necessary Steps for Change • A New Paradigm Shift • The New Bayville Public Library

3. Bayville Public Library Current Reality • $20 Million Remodel in 2010 • Expanded Library from 31,000 Square Feet to 65,000 Square Feet • No New Staff • Part of Passing Bond that Financed Remodel

4. Current RealityCirculation Statistics 2010 763,450 2011 789,650 Increase of 26,200 Items

5. Current RealityReference Services • Increase of Reference Questions • Increase in Floor Space • Increase in Collection Size • Increase in Circulation • Increase in Door Counts • Increase in Program Attendance

6. Current Reality Reference Statistics • Reference Staff • 3 FTE Librarians • 4 PTE Librarians • Reference Questions • 22% Increase Since Remodel • Missed Opportunities • Patrons going without assistance • Leaving the Library Frustrated

7. A Need for Change • No New Staff • Must Work with what is ALREADY in Place • Increasing Technological Advancements • Meeting Patron Needs at their POINT OF NEED • Moving from a Passive Level of Service to an Assertive Level of Service • More Space = More Ground to Cover Grover, Greer, & Agada, 2010

8. The Desired Change • Reference Librarians go Mobile • Roving Reference with iPads

9. Projected Outcomes • Extending Reference Beyond the Desk and into the Stacks • Modular Training for Patrons • Synergy Between Digital and Print Collections • Untethering from the Reference Desk • Multi-Task with Ease • Virtual and in Person Reference Lotts and Graves, 2011 Huwe, 2003

10. Extending Reference Beyond the Desk and into the Stacks • Taking Advantage of Wireless Connections • Engaging Users • Enhancing Search Strategies on their own Systems • Preserving the Library as a Site for Information Counsel Lotts and Graves, 2011 Huwe, 2003

11. Modular Training for Patrons • Extending Training to Small Patron Groups • Training on Devices for E-Books • Creating a Lively Training Environment Lotts and Graves, 2011 Huwe, 2003

12. Synergy Between Print and Digital Collections • Electronic Journals • Online Reference Tools • Following the User into the Stacks • “Answers, not Articles” Lotts and Graves, 2011

13. Untether from the Reference Desk • Librarian becomes “Technically Accessible” • Able to Access Information when no Computer is Available Huwe, 2003 Image: http://dukemagazine.duke.edu/issues/091008/images/091008-lg-compass.jpg

14. Multi-Task with EaseVirtual and In Person Reference • Monitor Virtual Reference while Roving • Monitor During Meetings

15. Steps for Change Purchase of iPads Staff Training Implementing and Publicizing the Service

16. Purchasing of iPads • Friends of the Bayville Public Library • Alotted $1500 for Project • 3 Reference Desks • 3 iPad 2’s • Black • 16GB • Wi-fi Model • $399.00 per iPad • Total: $1197.00 + Tax • Cases can also be Purchased Apple Store http://store.apple.com/us/buy/home/shop_ipad/family/ipad/ipad2

17. Staff Training • Tech Services Specialist on Staff • Three Training Sessions • Over a course of three months during Reference Staff Meetings • Reference Librarians will be able to take iPads Home to Increase Familiarity

18. Implementing the Service • After Three Month Training and Familiarity Period • Each Reference Desk will have Designated iPad • Librarians will “Rove” Service Areas • Roving Approximately 30% of Reference Shift for the first 6 Months of Program • Statistics will be Collected • Evaluation Period After 6 Months is Completed

19. Publicizing the Service • Announcement on BPL’s Homepage, Facebook Page and Twitter Feed • Signs Advertising the Service at Computer Labs • Signs in Various Areas of the Stacks

20. Paradigm Shift The New Bayville Public Library

21. The New Bayville Public Library • Service • Taking Reference where it is Needed the MOST • The “WOW” Effect • Taking Advantage of the Newest Technology • Becoming Experts All Over Again • Exposure of Services • Exposure of Underused Resources • Databases

22. Most Importantly……………… Meeting Patron Needs at their POINT OF NEED

23. References Grover, R., Greer, R., & Agada, J. (2010). Assessing information needs. Santa Barbara, CA: Libraries Unlimited. Huwe, T. (2003). Casting a wider net with roving reference. Computers in Libraries, 23(3), 1-5 Lotts, M., & Graves, S. (2011). Using the ipad for reference services. ACRL TechConnect, 217-220 Apple Store, Select an ipad. (http://store.apple.com/us/buy/home/shop_i pad/family/ipad/ipad2). Apple iPad [online image]. Retrieved October 21, 2012 from http://store.storeimages.cdn-apple.com/2911/as- images.apple.com/is/image/AppleInc/ipad2012-step0-ipad-gallery- ipad2-01- zoom?wid=1022&hei=554&fmt=jpeg&qlt=95&op_sharpen=0&resMode=b icub&op_usm=0.5,0.5,0,0&iccEmbed=0&layer=comp. Compass [online image]. Retrieved October 21, 2012 from http://dukemagazine.duke.edu/issues/091008/images/091008-lg- compass.jpg.