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Not Just A Pretty Interface: A2J Author® Is Changing How We Achieve Justice Through Technology

John Mayer Executive Director jmayer@cali.org. Not Just A Pretty Interface: A2J Author® Is Changing How We Achieve Justice Through Technology. WELCOME TO MY WORLD.

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Not Just A Pretty Interface: A2J Author® Is Changing How We Achieve Justice Through Technology

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  1. John MayerExecutive Director jmayer@cali.org Not Just A Pretty Interface: A2J Author® Is Changing How We Achieve Justice Through Technology

  2. WELCOME TO MY WORLD

  3. …my number one piece of advice is you should learn how to program. I mean, I think that in the future, all kinds of jobs, not even just straight engineering jobs, but all kinds of different jobs are going to involve some element of programming …

  4. AGENDA • Origins of A2J • What’s So Great … • Other applications • Online Intake • Intelligent Guidance • E-Filing • Tutorials • Open Government • Future Plans / Ideas

  5. U.S. Law School Membership

  6. Lessons

  7. Lesson Usage

  8. 10% 20%

  9. What’s so great about A2J?

  10. What’s so great about A2J?

  11. A2J Author®

  12. The HotDocs End-User Interface

  13. What’s so great about A2J? v.

  14. What’s so great about A2J? • Uncluttered • Single Step • “Intelligent” (conditional branches) • Real-time Guidance • Progress / Feedback

  15. AGENDA • Origins of A2J • What’s So Great … • Other applications • Online Intake • Intelligent Guidance • E-Filing • Tutorials • Open Government • Future Plans / Ideas

  16. Online Intake with A2J Author® How does an A2J Author® online intake interview work? Legal Aid of Western Ohio Example

  17. Online Intake Process A2J Guided Interview® for Intake (.a2j files) Case Management System Answer File Data in holding area Available For Review in the Case Management System…. ….conflicts check ….attorney review ….processing Interview Answers (.anx File) Transformed Answer Files XSL Transform 28

  18. Programs with Online Intake Online Intake is Growing • 10 programs with online intake projects • 35+ programs researching for future online intake projects using A2J Author® • Indiana Legal Services • Iowa Legal Aid • Legal Aid of North Carolina • Legal Aid of Western Ohio • Minnesota Legal Services Coalition • Pine Tree Legal Assistance (Maine) • South Carolina Legal Services • Southwest Virginia Legal Aid Society • Statewide Legal Services of Connecticut • Utah Legal Services

  19. Benefits of Online Intake Benefits to Applicants • Can apply from any location with a computer & internet access • Saves remotely located applicants from traveling • Available outside of business hours 24/7 • Shortens application time (est. 15-20 min) • Saves time of applying at the wrong legal aid • Get information and referrals

  20. Benefits of Online Intake Benefits to Organizations • Unqualified applicants are redirected without talking to intake worker • Potential qualification issues are highlighted for intake workers to address first • Reduce errors in data recording *All of these things save intake workers time*

  21. AGENDA • Origins of A2J • What’s So Great … • Other applications • Online Intake • Intelligent Guidance • E-Filing • Tutorials • Open Government • Future Plans / Ideas

  22. What’s the next step? Where do I go? Who do I need to contact?

  23. A2J Author Data Sharing: Pointing to Transformation? • Linking interviews could facilitate customer based coordination across systems of justice • Legal Aid Agencies • Courts • Criminal Defense- public defender • Administrative Agencies • The new frontier!

  24. A2J Author: A Web Portal for Justice Legal Aid Administrative Tribunal Courts Human Services A2J Guided Interviews on the Web PD’sOffice StatewideWebsite

  25. AGENDA • Origins of A2J • What’s So Great … • Other applications • Online Intake • Intelligent Guidance • E-Filing • Tutorials • Open Government • Future Plans / Ideas

  26. A2J Author®: E-Filing Public Interface PDF HotDocs OnLine XML CM/ECF E-Filing Customer Data XML A2J

  27. AGENDA • Origins of A2J • What’s So Great … • Other applications • Online Intake • Intelligent Guidance • E-Filing • Tutorials • Open Government • Future Plans / Ideas

  28. Not Just For Pro Se’s A2J Author can be used for a variety of training or tutorial needs.

  29. Not Just For Pro Se’s One unique feature of A2J Author is the ability to create flowcharts on the back-end. These flow charts typically used to simply provide the author with a visual “map” of what they have programmed, may also be printed up and used for reference.

  30. Not Just For Pro Se’s Example Flowchart. Uniform Child Custody Jurisdiction & Enforcement Act

  31. AGENDA • Origins of A2J • What’s So Great … • Other applications • Online Intake • Intelligent Guidance • E-Filing • Tutorials • Open Government • Future Plans / Ideas

  32. NEW FEATURES

  33. Spreadsheets / Grid data entry

  34. Regular Map

  35. Supersize Map

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