Management Styles 管理方式

Management Styles管理方式 Principles of success 成功的原则

Management Styles管理方式 Golden Rule: 黄金法则： “Success is the maximum utilisation of the resources you do have” “成功就是最大化地利用你所拥有的资源” People need: 人们需要： • Predictable structures 可预测的结构 • Lines of accountability 行业范围 • Areas of responsibility 责任范围

Types of Authority权威的分类 • Delegated Authority 授予的权力 Prescribed by place in organisation – easy to abuse therefore de-motivate 由组织内的位置所决定－容易滥用，从而起到消极作用 • Personal Authority个人威信 Earned through consistent behaviour towards other people – takes time but repays handsomely 通过连贯一致的待人方式而赢得——需要花费时间，但有优厚的回报

Types of Leadership领导地位的分类 • Leadership by Demand 命令型领导 Often linked to delegated authority – can cause ‘leader’ to be the issue – not the tasks通常与授予的权力联系在一起——最终归结为“领导者”，而非任务 • Leadership by Consent 同意型领导 Often linked to personal authority – creates collective ownership of tasks 通常与个人威信联系在一起——最终体现在集体承担任务上。

Manager Tasks and Roles管理者的任务和角色 • Responsibility for effectiveness 对有效性负责 • Balance competing goals平衡竞争目标 • Control use of resources控制资源的使用 • Establish priorities制订优先次序 • Communicator沟通者 • Mediator of disputes争议调解人 • Politician promoting compromise 推动和解的政治家 • Diplomat representing organisation 代表组织的外交家

Manager Skills管理者的技巧 • Technical Skills技术技巧 Using tools, procedures and techniques 使用工具、程序和方法 • Human Skills人事技巧 Understanding and motivating people 理解并激励人们 • Conceptual Skills概念性技巧 Coordination, integration, long-term decisions implications 协调、整合、长期决策的意义。

Interpersonal Roles人际角色 • Figurehead形象代表者 Ceremonial, media, visitors, events 礼仪、媒体、访问者、活动 • Leader领导者 Hiring, training, motivating 招聘、培训、激励 • Liaison联络者 With other organisations etc. 与其它组织联络 • Informational资讯 Cascading, monitoring, spokesperson 传播、监督、发言人

Decisional Roles决策角色 • Entrepreneur创业家 Creating/shaping/launching new ideas 创建/形成/实施新的思路 • Crisis Control危机控制 Disputes, emergencies争议、紧急情况 • Resource allocation资源分配 • Negotiator谈判者 Contracts, grants, partnerships 合同、赠予、伙伴关系

Time Management时间管理 • 60-80% management time in oral communication 60-80%的管理时间用于口头沟通 • Mental awareness of roles required 要求有对角色的心理意识 • Interruptions guaranteed中断得到担保 • Approachability required要求有可接近性 • Empowerment of staff required 要求授权给员工 • Focus on real issues and goals 集中于现实问题和目标

Formula for Management 管理准则 • Show honest sincere appreciation – make the other person feel important 表示诚挚的感激－让他人感觉到自己的重要 • Don’t criticise, condemn or complain 不要批评、谴责或抱怨 • Make your cause bigger than your ego 让你的事业大过你自己 • Work for progress – not perfection 为争取进步而工作——不是为了完美 • Be solution conscious, not problem oriented 具备解决方案意识，不以问题为导向。

Formula for Management管理准则 • Invest time in a focussed manner – results are the reason for activity 集中精力的时间运用－成果是活动的理由 • Fulfilling responsibility isa good reason for work, discipline is the method 履行职责是一个很好的工作理由，而纪律是方法。 • Recognise and accept your own weaknesses承认并接受自己的弱点 • Make goal checklists and use them 拟订目标清单，并予以利用。

Formula for Management管理准则 Always show the people in your life the humility of gratitude 始终对出现在你生活中的人们报以谦逊的感激之情

Six Manager Action Steps管理者的6个行动步骤 • Give regular, specific and observable feedback on performance 就绩效给出定期的、具体而且可观察到的反馈 • Respect the lines of communication and Authority尊重沟通线和权威 • Make timely decisions做出及时的决策 • Be accessible易于接近 • Encourage creative ideas鼓励创新思路 • Provide personal support提供个人支持

10 Winning Rules10条制胜法则 • When dealing with others: 在与他人打交道时： • Remember that a smile is the most powerful social tool we have at our disposal微笑是我们可以使用的最有力的社交工具 • Listening is a neglected skill. The person who listens controls final outcomes. Encourage others to talk.倾听是一项被忽视的技巧，倾听者控制着最终结果。鼓励他人谈话。

10 Winning Rules10条制胜法则 3. Talk in terms of the other person’s interest and responsibilities按照他人的兴趣和责任来谈话。 4. Ask questions you already know the answer to and see the other persons perspective. Help people ‘discover’ things for themselves提问一些你已知道答案的问题，以了解他人的看法。帮助人们“发现”他们自己。 5. Model the behaviour and attitude you want the other person to have 就你希望他人所具备的行为和态度做出表率。

Winning Rules制胜法则 6. Give assignments that allow you to express faith and confidence in the other person分配任务，以表达你对他人的信任和信心。 7. Always make request – never give orders始终提出请求，而不是发布命令 8. Develop your ability to use narrative stories and analogies – they are powerful teaching tools. Build a ‘bank’训练自己利用叙事故事和比喻的能力，这是一种有力的教育工具，建立这样一个“储存库”

10 Winning Rules10条制胜法则 9. Always be respectful to others. Show your respect by being on time for meetings and informing in advance of unavoidable delays始终敬重他人。通过准时赴会、预先通知无法避免的延误来表达你的尊重。 10. Return Phone calls, faxes, emails and letters promptly – there is no excuse for laziness立即回电话、传真、电子邮件和信函－懒惰是无法得到谅解的。

Winning Attitude制胜态度 • “If you hope you can – you probably won’t ……. “如果你希望自己能够，那么你很可能无法…… • If you think you can you might ….. 如果你认为你能够，那么你有可能…. But if you believe you can you will.” 但如果你相信你能够，那么你必定能行”

Management Styles 管理方式