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Mobile Technology in the Control Room

Explore the impact of mobile technology and new advancements on control room operations. Learn about the benefits and challenges of integrating mobile devices and how it can lead to improved decision making and customer engagement.

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Mobile Technology in the Control Room

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  1. Mobile Technology in the Control Room TRB ABG20 Webinar, 1st July 2015 • Jo Scott, MBA • Senior Managing Consultant

  2. Agenda • Introduction • The impact of mobile technology on the control room. • The impact of new technology on the operator.  • The impact of changein the control room. • Conclusion

  3. ATKINS Multidisciplinary engineering, infrastructure design, project management. 3

  4. Control Room Operations • United Kingdom • Highways England • Traffic Wales • Traffic Scotland North America GDOT, NCDOT WisDOT, CDOT, FDOT • Middle East • Dubai 2,836 People employed in North America Atkins provide infrastructure planning, engineering, construction management, environmental consulting, urban planning and programme management services. We also consult on and run control room operations for DOTs. $600m Revenue

  5. Mobile is the enabler, not the thing.

  6. Traditional operations is changing • Traditional ITS interfaces • ATMS & device integration • 511 and traffic information • Lots of mobiles = big data • Operator’s own device • On-scene / first response • User empowerment changes dynamic • Access to information anywhere • Push / pull • Personalization • Crowdsourcing • Convergence • Sentiment mapping 6

  7. The impact of mobile technology on the control room. • No big bang in CRO: lots of incremental shifts • IT enabled transformational change - by stealth • Greater collaboration • How to realize tangible benefits and efficiencies? • Functionality vs capability

  8. Operators need to be smart.

  9. Operator’s skillset changes: • Fewer interfaces, more functions • Greater automation of devices • Information synthesis • Improved decision making • Dynamic intervention • Customer relationship changes: • Traveler information push • Control room information pull • Responsiveness and engagement • Politics and PR on the front line 9

  10. The impact on the operator.  • Dependency on control room skillset changes • Need for strategic and dynamic intervention • A new breed of systems administration • Plugging the engineering skills gap • The here-and-now impact of moving to new technology • Perception and reality • Threat and opportunity • Managing change is managing people • Staff engagement and development

  11. Mobile technology creates change.

  12. Mobile technology unlocks potential for a • control room with: • Integrated tools • Upskilled staff • Organizational maturity • This means that DOTs can: • Achieve more for less • Empower customers • Prepare for radical change • Make first steps into intelligent mobility

  13. People are the enabling factor: • The whole transportation system is a system of systems – including people. • Benefits realization from tools that harness mobile devices depends on users. • Attention paid to ‘soft’ factors is as critical as investment in the technology itself. • Incremental shifts can still mean transformation is happening!Change management is key. • Shifts in technology and trends might close one door, but always open another.

  14. Thank you! jo.scott@atkinsglobal.com 14

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