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BEST Common Interest Group Kick-off, Copenhagen 11 th of May 2007

BEST Common Interest Group Kick-off, Copenhagen 11 th of May 2007. Tore Kåss Planning Director, AS Oslo Sporveier. Objective. Increased travel with PT. Increase focus on customers needs and preferences Establish a network for PT professionals Share experience and discuss common changes.

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BEST Common Interest Group Kick-off, Copenhagen 11 th of May 2007

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  1. BEST Common Interest Group Kick-off, Copenhagen 11th of May 2007 Tore Kåss Planning Director, AS Oslo Sporveier

  2. Objective Increased travel with PT • Increase focus on customers needs and preferences • Establish a network for PT professionals • Share experience and discuss common changes Better quality Evaluation Implementation Identify role models Ideas + action plans Common Survey Common Interest Groups

  3. Participants in the BEST Survey 2007 • Berlin • Copenhagen • Helsinki • Oslo • Prague • Stockholm • Vienna Without survey this year: • Manchester • Barcelona • Göteborg

  4. What is BEST? • BEST Survey & Reports • BEST Seminar • Common Interest Groups (CIGs) • BEST web-site http://best2005.net/ • BEST News update (newsletters)

  5. Proposed Common Interest Groups ’07 • Relationship between objective quality versus customers’ satisfaction / Key figures (in cooperation with University of Karlstad / SAMOT) • Fighting graffiti & other damaging • Traffic information when problems occur. • Strategic planning, in cooperation with the Nordic Network for Strategic Planning • Data collection from electronic ticketing & CRM • Traffic management – ways of obtaining punctuality (incl. crowding).

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